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December 2023 by Charlie L.
You have to be stupid as hell to bring your car here.That said, I have to admit their Unisex bathroom is quite clean compare to Walmart.
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November 2023 by Michelle L.
This is the worst experience I ever had. I took over ownership of a campervan, or else I would not have picked him. The campervan was already in his shop for a transmission replacement. He had it for four months when finally I had enough. I showed up with a tow truck and he refused to release my vehicle. I called the cops. Prior to calling the cops he assaulted my support person and got him in a headlock. When I got the campervan to Lakewood Transmission, they found that he stole my transmission mount, car battery, and solar batteries. The campervan transmission was in pieces inside the campervan. Other people told me he had my van outside the shop with the drivers door off in the elements!! TERRIBLE EXPERIENCE. How is he not out of business. I am going to copy and paste this to yelp. Oh. He was paid $3600 for a transmission from the previous owner AND I had to pay $4000 to another place for them to put in a new transmission.
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November 2023 by max miranda
They were amazingly helpful, reasonably priced and fast. I was in huge time crunch and they were able to deliver my vehicle much earlier than anticipated. Super thankful for them being available when no one else was.
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November 2023 by Tony O.
Horrible business, good humble mechanics already have a hard enough time trying to get people to trust mechanics, now you have this John Crowley allowing employees joyride paying customers vehicles?! Unacceptable from a business perspective. This tells me enough about his character and you can only imagine how many customers he steals from, this is a mistake that not only the business will pay for, but his character will too. Everywhere he goes, society will remember him as horrible human being. Poor character, god speed with life and you business. I highly recommend boycotting this business, please do your research before you give your hard earned money to someone like this. With social media nowadays keeping businesses in check, there are plenty of honest, humble, hardworking business owners out there ( mechanics ). Good luck if you choose to do business with John and his joyriding team.
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October 2023 by Amethyst
NOTICE how many of these reviews are 5 star? There's almost no in between.They seem to offer friends discounts if they leave reviews, but don't approach all customers, fear of being removed from Google (not that this can happen).Also, at least one mechanic uses private cars for private joy rides. This can result in tickets from run trees lights. Does not repair damage to your video that they caused, because they don't want to play the parts.
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October 2023 by Mitchell Knuckey
I recently had an issue with my Ford Escape not shifting gears properly, and I took it to The Wrench for repairs. I must say that my experience there was outstanding from start to finish.From the moment I walked in, the staff was incredibly friendly and professional. They listened attentively to my description of the problem and assured me they would diagnose it thoroughly. What impressed me most was the dedication of the team at The Wrench to ensure customer satisfaction.Service: Transmission
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October 2023 by Jade Shaw
I was extremely happy with my service! My car is all better and driving how it’s supposed to be. The service was quick and they were very helpful! Will recommend to anyone needing repair! Thank youService: Auto engine tuning
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October 2023 by Rosemary Sandley
The most amazing company!!! If I hadn’t found them, I’d b lost. They were quick to come tow and quick on the estimated work needing to b down!!! I am proud to say how happy I am for all their hard work and understanding.
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October 2023 by Kristin S.
I paid over 2k to have work done on my nissan suvs. Every single wheel hub assembly was done incorrectly leading to further damage and re replacements needing to be done as well as replacing the axles because of it. Also was charged for parts and the manager stole from me. And was charged again for a part a second time and they refuse to give me my money back. This guy is a liar and his employees do shotty unsafe work. Hes been screening me and my husbands calls. I have witnesses as well. He wont refund me the parts either and is trying to make me sue his old manager when i came in and paid the business for work done that was not done. Do not trust this business with your vehicles. I had to tow my suv to a shop to refix the issues they caused! If I wasnt as knowledgeable about vehicles as I am I would have continued driving my vehicle and gotten into an accident had it broken further. Thankful for knowing something wasn't right.
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October 2023 by An V.
Can't believe yall allow ur employees to take the customer's car for a ride that exceeds 100mph and deny his claims for a refund
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October 2023 by Steven C.
Can't trust their employees or ownership to do the right thing! Hard Pass! Spend your money elsewhere!
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September 2023 by David D.
No response from the business after being called out on joyriding with a customer's car, breaking the car in the process and refusing responsibility. Glad it was caught on video. Hope it was worth losing your client base.
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September 2023 by Levi B
Work is done well, in a timely fashion, and quite a bit cheaper than any of the surrounding big chain shops. John’s customer service is great as well.Service: Brakes
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September 2023 by Theresa A.
Haha I have never been there and never will since I saw the video of their employee joy riding in one of the cars and the owner/manager refusing to take responsibility for the repairs
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September 2023 by Shannon C.
My work was done quickly and correctly. What I especially liked was that they were able to get my car in before the originally planned. John was very helpful.
