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July 2023 by Google user
An awesome experience! Young men that help me out, not only took care of me, but for others at the same time… He said his coworker quit a couple of days prior, and he was all alone. He deserves a raise!
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May 2023 by Rebecca Jones
My husband and I bought phones and decided to try their internet for a 30 day free trial. I asked the lady helping us if we could bring it back in if it didn’t work and she said YES. Then when we tried to return it she stated she never said that and we had to call the company to. get a return label. She lied. While we were there another customer came in very upset with her and the other customer service representative (a man) calmed him down and helped him. All she cares about is making a sale and not being transparent. Do Not Go There!
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March 2023 by Peter Cavanaugh
I got excellent service from Jeff at the Kitsap Mall store. He explained everything in detail and helped me purchase a new IPhone. You rock Jeff Thank You
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January 2023 by James Clarkson
It was very efficient but I arrived at an opportune time and I knew exactly what I wanted. The staff were very knowledgeable and they pointed out how I could save some money by consolidating my Verizon protection for our devices under one account.
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January 2023 by Teren MacLeod
I had made an appointment for my business account and mistakenly thought the appointment was at the corporate store at the trails. I found the people there to be very offputting and rude. When I realized the mistake had been made that my appointment was for Kitsap Mall I hurried over and Derek was able to help me and provided excellent service. My difficulties with the people at the Trails was left behind and I ended up with everything I needed and more. Thank you Derek.
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November 2022 by Kara Robson
I walked in with a simple question. Derek was knowledgeable and informative. I had to consult with my husband who was still at work, so there was ZERO pressure from Derek. We walked out, and about an hour later I returned with my husband and we accomplished everything we wanted and more! The guys were funny, bantering with each other like family, but very efficient with the work, and attentive with questions. My data transfer took a bit longer than expected, but they were awesome company. Even the store manager went out of his way to help after he was off for the day by running to another store to get a transferred product for us. 10000% would recommend going to this location and inquiring about your cellular needs.
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November 2022 by Laura Drotning
Skilur Lammi is very helpful in assisting me whenever I have a problem with my phone. He takes the time to walk me through when I have phone questions and problems. Skilur Rocks!
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October 2022 by Ian Fuchs
I would put zero if I could. I've been sitting with my near due pregnant wife for two hours with no acknowledgment or information after I checked in. They stated wait time was 30 min. I'm just trying to buy phones with no trade in or help transferring. Then half there staff took lunch early. Would not recommend this location.
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October 2022 by elizabeth kostick
The employees are absolutely rude and the so called woman that "helped" us continued to scoff with each question... not to mention the eye rolls.Bad day go home... don't stick around and p*ss off clients...
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September 2022 by Kat Pheabus
Went to the Kitsap Mall Store. Gavin was "GREAT"!!! He was very helpful AND knowledgeable. Gavin explained everything to us and always asked if we had any questions about what he had just told us or any other questions.
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September 2022 by Chloe Hix
The guy at the store stayed after hours to help me after my phone broke. He was extremely helpful
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August 2022 by Julie Ohashi
I had very friendly man name Alex help me in getting a new phone. Whitehall I lost my old phone. We were able to retrieve all my information that I had on my old phone. Alex was very patient with me, and I walked away with a new phone!! ?
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August 2022 by Avery Krumsick
Still way better than the Verizon at the Silverdale Trails. Took us a walk in, fixed our account, set up my iPad, and the associates were fun to talk to.
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July 2022 by Abby Kindervater
My husband and I went to the Verizon store to look at our plan and purchase a phone for him. Derek helped us, and he was excellent. He explained all of the options and ultimately, we were able to save nearly $40/month by re-evaluating our plan. It’s so rare to be assisted by someone who knows what he’s talking about and provides great customer service. Very happy with our experience.
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June 2022 by Marilyn Mcclelland
What a refreshing experience after trying another store. The staff was amazing - so helpful and patient with my questions. I won't go anywhere else for my phone needs.
