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January 2024 by Google user
I would avoid this group. I worked with them for many years and was mostly happy with their services. Until one of the accountants i worked with often had some personal issues come up and did not send in my returns on time one year and it has been a nightmare since then. They worked on multiple businesses and my personals. I was paid up on annual invoices for work that was not even getting done. The IRS sent me multiple bills for the returns being late, waterfront agree to send in a letter and believed the fees would be waved since it was my first time being late- BUT they were not, and waterfront evaded all responsibility once I brought that to their attention. They went from being apologetic for the screw up, to trying to lie on email once my attorney chimed in. Its all in writing though-email and text. I am thinking of taking legal action to get my fees returned. Finally- my new accountant said she has noticed MULTIPLE issues from the late returns they ended up sending on my behalf. Complete nightmare. Unprofessional, and dishonest.
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June 2022 by jahf1sh
This is the second year in a row I have not had my taxes done on time despite providing them with all the info at the beginning of the year. won't get back to me and when I follow up it takes him weeks to return a call or email. I understand that they are very busy around tax time but I feel quite mistreated. I'm surprised that this company has such good ratings as I have given them the benefit of the doubt for two years now and have been extremely dissatisfied.
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July 2021 by jopa726
Professional, friendly and prompt service. Needing help, I call the friendly staff of Waterfront CPA. I expected to wait hours, if not days, to get to speak to a CPA. I was pleasantly surprised to here from a CPA in minutes. Nicole patiently answered all my questions over the phone. I highly recommend them.
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April 2021 by Kay B.
I received wonderful, caring, accurate, financial help from James Fritz CPA. My last tax return was done at Waterfront CPA Group after being treated very rudely by a crotchety, old scheduler for H & R Block. Despite being an H&R customer for more than a decade, I was treated like a giant pain when I asked for the specific tax preparer who'd done my taxes the year before. But now I am grateful to that rude old goat because I contacted Waterfront to do them instead. I was able to get an almost immediate appointment with a professional who was friendly and helpful. The taxes were done in less than an hour, by a CPA (rather than simply a "tax preparer.") He accessed every legal deduction and gave me solid advice for next year. I can't believe I've been going to H and R Block for years, getting just adequate service, sometimes grudgingly. James Fritz, in the Silverdale office quickly did my taxes, saved me money, and then charged HALF of what H&R Block has been charging me! My taxes were the same difficulty, the same number of schedules and forms, as every previous year. But now, they were done by a CPA for half the cost! In the future, I will be certain to go to Waterfront CPA group for all of my tax and financial needs.
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April 2021 by Jeff Minger
Great experiences with this company. They do excellent work at a good price. Thanks guys
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May 2020 by Krista Davis
Waterfront CPA has assisted our law firm substantially over the years. If you need solid tax professionals who really know their stuff, these are your people. This established accounting firm definitely doesn’t have the feel of a “pop up” tax stand with temps hired just for tax season. Instead, Waterfront CPA provides steady support throughout all seasons, and is there in a pinch, handling any last minute questions or situations that arise with expertise and grace. They went above and beyond for us in every instance, and have earned our highest recommendation.
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May 2020 by Spring Courtright
The team at CPA were phenomenal with my taxes! Erinn at the front desk was so incredibly cheerful and helpful, then Chris was just amazing with his depth of knowledge, patience with my questions, and perfect mix of professionalism and personal connection.
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February 2020 by Yolanda Davie
Professional and courteous staff. The CPA Group goes over, and beyond to assure that questions are answered. The experience that I had with the Waterfront CPA Group assures me that I received superb care!
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February 2020 by Tami Bevan
I was a new client that found it quick and easy to get an appointment. I met with Chris and was very happy with his knowledgable, professional assistance.
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January 2020 by Derrick West
Our small business needed some help getting pointed in the right direction for taxes and James was awesome and very professional. He got us squared away and on the right track. Will be using him from now on. 100% Recommend
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November 2019 by photo ejh
As a tax client and now an employee, I can confidently and honestly say, I would not be working here if I was not first treated with the utmost professionalism and respect. I am proud of this office and the work they do for the community and the celebrations they share in helping people... They genuinely love helping people. It's never about the money for these folks. Yes, they have bills to pay and paychecks to write, but they could be charging so much more for the services they provide. They're kind, funny, and genuinely good people. They've also made great strides to reduce paper waste and minimize impact on the environment. From someone who's been on both sides of the company, I HIGHLY recommend Waterfront CPA Group.
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June 2019 by ashley hillis
The accounting services I was provided have been nothing short of exceptional. I worked with krista and her team for my books. I was incredibly impressed with there communication and work ethic. I look forward to working with them again in the future.
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April 2019 by Michael I.
Jason's my guy. Best CPA in town. He has done my personal and business taxes. He is always on point and on top of things.
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February 2019 by guy littlefield
Very honest and professional, with competitive rates.
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October 2018 by Debra Williams
Professional, friendly, and fast service that is really personable and individualized. Make you feel they are listening and care. Meticulous attention to detail - a great guiding hand
