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December 2025 by Michael Boggess
GARBAGE SERVICE, wish I could switch but they’ve monopolized my area.
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November 2025 by Evan Rutledge
Do you want to wait an hour just to talk to a person who might not be able to help you anyway? If so, this is the store for you.
If you can get service from anyone else, do yourself a favor and avoid Xfinity/Comcast like the plague it is.
With a lobby full of people waiting, 2 of the 4 employees went to lunch, leaving one person checking people in and only one person actually serving customers.
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November 2025 by Just Listen (Jelicia Washington)
I was greeted upon entering the store and was assisted shortly after it wasn't as busy at the time of day I went and the service was speedy.
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November 2025 by Tony Perry Sr.
Good service..
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November 2025 by Desi G
If you are thinking about using them for business, run! I would never recommend them for any sort of business. There are many better options out there for you to use other than Comcast/xfinity. Seriously, don't choose them, you will be burned in the end.
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November 2025 by Cristian Oviedo
Extremely long wait times.
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October 2025 by Ralph Madlangbayan (Raprap)
Worst internet connection ever were getting charge for 200 dollars for a crappie signal.
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October 2025 by Becky Marshall
I’ve been with the Xfinity company for many years now, and have finally taken the time to read all of the one star reviews. Today I got a taste of what people were talking about. The customer service rep that “helped” me, and I use that term very loosely, did not even look up to look me in the eye. Xfinity had mailed me a replacement router and I was ready to return the old router to the store. This rep, an overweight, short haired, wearing glasses, female, told me that the wait for service was at 2 1/2 hours. I tried to explain that I was merely delivering the router, a routine practice for many Internet companies when they switch routers. She informed me that they would need to check me in to confirm my identity and that the wait time was 2 1/2 hours. They went on to tell me “if that doesn’t agree with you, you can ship it back via UPS”. I just left.
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October 2025 by E. L.
Nothing against the workers here but what a dismal place to endure. Just in returning equipment you have to wait in this hellish commercial wasteland... two minutes is to long but two hours is absolutely ridiculous.
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October 2025 by Victor Q
Went in to get some information and ended up being helped by a guy with red hair and a red beard — I believe his name is Derek. If you’re looking for customer service, I’d avoid him; he seemed more focused on selling new products than actually helping. If JC is still there, I definitely recommend asking for him instead — he’s much more helpful. The manager (tall, thinner gentleman) was also great, very professional and accommodating.
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October 2025 by Jonathan Vasquez
I don't get the bad reviews went to pick up my router and I was out of the store in less than 10 minutes Derek was very helpful and I forgot the other guy's name but he was also helpful
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August 2025 by Logan Green
Out of date company that still requires you to suffer in order to cancel their underperforming service.
After cancelling, I have continued to be charged for the following two months. I cancelled in-person and over the phone. Xfinity are petty thieves. Cancel your service. They deserve to fail. If you work for them, quit.
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August 2025 by Charles Doyle
I waited ten minutes to be told it would be another two-hour wait TO DROP OFF EQUIPMENT. Then they told me I could drop it off at UPS. It is hard to believe this level of logistical incompetence. These components are serialized and can be easily placed in a drop-off box to scan later or scanned by customers at a self-service kiosk.
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August 2025 by Riley James
Came in to pick up equipment. Been waiting 45 minutes and I'm still number three in line (after being told 20 minutes). I'm watching a manager stand around and only check in people, not help, while his employees are on break, and quoting the 10th person in line with an hour wait, which is literally impossible at this point. Great first experience to this company.
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July 2025 by Sheridan Salyer
They're doing their best with what they have
