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September 2023 by Brianne Hofmann
Use to be one of my favorite stores, I’ve been shopping here since they opened in marysville back when I was in high school. They closed the Smokey point store and now the Snohomish store is kind of blah. A lot of random things. It’s like they lost their way.
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March 2023 by Aaron T.
Super cute store with very helpful and polite staff. Clothing selection is unique and fashionable.I love this store and love that I can help support a non corporate business.
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July 2022 by Uptown & Around
Always good customer service. I like that the store isn't crowded and the inventory is easy to see. There's a variety to browse through but mostly clothing for the younger crowd. This grandma has bought quite a few things though? They have a selection of adorable baby items too. They are also online.
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January 2022 by Charlotte B
i no longer live in snohomish but i grew up there, i’ve visited this shop before. was disappointed but not surprised to find out they were anti-maskers, closing today, November 3rd 2021, to “fight” mask mandates. what a gross disregard for public health.
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December 2021 by Kylie Burnett
Love love love this store. As a bigger girl, it's super frustrating going into small boutiques like this and not being able to find clothes that fit. No they don't carry plus size clothes, but a lot of the clothes actually fit me. I am normally a XL/2X and I actually have been able to wear a M/L in most of the items here.The girls at the Snohomish store are great! I'm always down to support a small business that supports your freedoms as an American!
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November 2021 by Charlotte Burns
i no longer live in snohomish but i grew up there, i’ve visited this shop before. was disappointed but not surprised to find out they were anti-maskers, closing today, November 3rd 2021, to “fight” mask mandates. what a gross disregard for public health.
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October 2021 by Leah Everhart
Cute stuff but I didn't make it very far in because I noticed the employee wasn't wearing a mask. Super disappointing.
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July 2021 by Alizabeth A.
Yeah I would not recommend this place. All the bad reviews are right. Cute clothes but the customer service is terrible the owners daughter treats everyone like thief's following them around, not even talking or asking how she can help. The other girls who work their are stuck up and not helpful at all. Try online for the same clothes from a better business that treats their customers better.
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July 2021 by Sarah S.
I've been hesitant to take the time to write this review, but today was the final strike. I usually try to be extra patient with small businesses, as I myself was a small business owner in the women's retail space. I understand it's hard to find great labor. I understand the logistical challenges associated with inventory and shipping. So, I do have a level head about my perspective and none of this review is emotionally fueled or written to target an individual. It's simply a few words of advice and a look at how being your customer feels. For credibility's sake, I have probably spent upwards of $2,000 at this store. In the past, the gals aren't the most attentive or connected to customers. They make you feel brushed off, ignored, unimportant. There is one gal at Smokey Point (blonde, always has fantastic long nails) who is extra sweet and recognizes me, so she gives me special attention. I really appreciate that. The others however, need to take notes. Other local shops that I frequent, remember me, try to engage with me about sizing/things that I'm looking for. I remember that about specific stores, and I'm further motivated to support them because the consistency of their work ethic is sincere. Perhaps part of the issue is that the employees are not being treated well. I once worked for a bridal boutique and turned my boss into the Department of Revenue, for embezzlement and for not paying me. Anyway, today I was thoroughly appalled. I was trying clothes on in the dressing room. I overheard a customer gush over some tank tops that she adored, and she was ready to pay for them. After she tried them on, and went up to the counter to purchase said items, the worker goes "oh I'm sorry there was just an online order for that" and proceeded to take the items from the customers hands........ If this were me, I might have had a mini b**** fit and stormed out. Inventory is merchandising 101, if you don't have the inventory to support a website and a physical store, something's gotta give. Marlowe Boutique in Bothell does not have a website purposely because they cannot move inventory slow enough (meaning things sell out in a snap, like they do at Hoity Toity). Because of this, all customers have equal access and opportunity to shop. When you revoke someone's motivation to support you, you are singlehandedly cannibalizing yourself, at your own expense. Maybe your owner told workers that online orders are priority, but that is STILL no way to treat a customer, and it doesn't take a rocket scientist to know that. The vibe of your store is elitist and cocky. Today was my last $250 haul. For those reading this, Arlington Hardware, Ladders Clothing & Co, Marlowe Boutique, and Adored Boutique are all excellent alternatives, if you want to be treated like a human :)
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March 2021 by Patrice Whitaker
Always find more than what I go in for.
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February 2021 by Emily Marie
I’ve spent probably a few thousand $$s over the years here. A long life customer. Today I walked in and was not greeted. Three girls were standing at the cash register with one leaning over it. I walked around for about 20 minutes without any acknowledgement. They stood there and I could hear them gossiping - non work related. I was never spoken to or helped. I saw some cute items but from how TERRIBLE the customer service was (non-existent), I left the store.I have always had amazing customer service at this store - equivalent to Nordstrom. The girls are usually so helpful and eager to grab you sizes. Complete opposite of what happened today. From this experience, I don’t think I can bring myself to ever go in again and buy from Hoity Toity. You’ve lost a loyal customer.Hiring and training of employees needs a MAJOR revamp.
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January 2021 by Haily D.
Called and put a pair of boots on hold for pick up- girl said no problem. I made it clear I was driving 2 hours to pick them up. (For my birthday) They took down my phone number and name I even called a second time to double verify and again no problem boots were there and mine. Not a single mention that if someone ordered them online they'd sell them out from underneath me. Or else obviously I would've just ordered them online.. or paid via phone. Upon arriving im told they sold them online within last 30 minutes and they gave me NO notice or phone call which was "there bad". Last month I ordered a dress they charged my card then refunded me apologizing they didn't have the dress I was like ok, I understand. Been a long time customer since they opened but after the absolute disrespect of the girl working today and how they didn't even care to try to correct their mistake I will no longer be recommending them or being a customer. Shitty customer service goes along ways.
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January 2021 by Courtney P.
I love their store. Local, good selection and good customer service. I love the Snohomish location.
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December 2020 by Kelly Marin
I stoped in here the other day the store was very clean, staff was friendly and they had a lovely selection of items. I also noticed that they sell gathre products which I love. Next time I’m looking for a new mat or pouf I will be sure to buy here. If you don’t know about gathre products you should check them out great vegan leather mats for kids and households easy to clean. Hopefully they sell more so they can carry a larger selection!
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December 2020 by Kiana Richards
Girls are rude at this location and don’t wear their face masks
