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December 2023 by Diana E.
We got exceptional service yesterday from Dustin at Mattress Firm in Snohomish. He took the time to show us a wide range of options and was very knowledgeable. And this morning we had our new bed delivered! If you are looking for a new mattress I highly recommend mattress firm in Snohomish. And tell Dustin the Berrys say hello!! :-)
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November 2023 by Christine Roach
We had such a great experience at Mattress Firm. The in-store help was super informative, non-salesy in the sense that we didn’t feel pressured in any way to make a purchase. We ultimately moved forward with a new mattress and adjustable base. It was delivered days later and the set up/haul away process was equally great! Thanks so much to Carmen and Dustin for making this process SO pleasant! Would be happy to refer anyone to you for their mattress needs.
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November 2023 by Doug Bruketta
Today I had the pleasure of working with Carmen and she gave me great detail and information about the Tempur-pedic mattresses. So many choices, and she informed me of the differences between the different kinds of tempurpedic beds. I was really pleased with her customer service. Carmen was informative and not giving me the sales pitch. If you have an opportunity to go to mattress firm in Snohomish. Carmen would be a great person to speak with. She gets my five star rating.
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November 2023 by Kenny Blomberg
My wife and I had a great experience with Dustin today buying a tempurpedic! He was very helpful, patient and we never felt pressured to buy or hurried into making a decision. We spent a good amount of time trying out bed after bed, Dustin was there for every question we had he even thought of calling a fellow mattress firm to double check any doubts. We appreciated Dustin's customer service and come to find out he had just started about a month ago needless to say, impressed. I recommend anyone looking for a new bed to go and find Dustin. We have no regrets thank you for making this process stress free.
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November 2023 by Stetson Harding
purchased a mattress from this Mattress Firm, and I must say that the customer service was excellent. From the moment I walked into the store, the staff was attentive and knowledgeable, helping me find the perfect mattress for my needs. I highly recommend Mattress Firm for their outstanding customer service and top-notch products. 5 stars!
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November 2023 by Kylie O'Toole
Carmen was an absolute doll! She manages this location and she took the time to educate me on what I personally needed in a mattress. Very knowledgeable and comfortable to chat with while trying out various mattresses. Highly recommend!
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November 2023 by Antonio Hurtado
Carmen B. Was very pleasing to deal with when purchasing a new mattress. Honest, factual, and even appropriately funny on a professional level. Very happy with our experience with her. My wife and I look forward to enjoying sleep on our new bed.
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September 2023 by Cat C.
Best mattress purchase experience I've ever had. Carmen was very knowledgeable and told me the benefits of each mattress, knew how they were made, and how each brand was different depending on what you needed. I told her what I was looking for, she gave me multiple options in different price ranges, explained the benefits of each, and if something wasn't quite right she helped me find a better option. She never pressured me to choose, let me test the mattress for as long as I needed. Very great experience.
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September 2023 by Rusty Bee
Michael was a pleasure to work with. Very professional, helpful and friendly. Got me exactly what I wanted at a good price, quickly and made the process so effortless!
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August 2023 by Michael Wilton
Friendly staff, helped with swapping a mattress after we lived with it for a while & it was too soft. No issues, really easy to work with. Good prices. We’ve purchased a number of mattresses from them & it’s always a smooth experience.
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July 2023 by Linda P
Michael was extremely helpful and patient. We needed all new beds after our home was damaged. He went through all of the different options based on our needs and he was able to get us fast delivery. He deserves a raise and a promotion! You are lucky to have him work at mattress firm.
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July 2023 by Lauren Gist
Michael was the associate who helped us pick the right mattress for our needs ! They were amazing with our 4 year old wild child too and kept him entertained while we shopped ! Can’t wait for our new bed ?
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June 2023 by Johan Kruger
I received excellent service from initial phone call to purchase from Carmen and Michael at the Snohomish branch. Really feels like they did their best to get me exactly what I needed at a price that works for me. I just moved here from Canada and was pleased that this is what the customer experience is like here. Hopefully it’s like this everywhere else in the US!!! I bought a mattress, 4 pillows, and sheets. I’ll definitely be back in the future.
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June 2023 by Rose Mary Keene
Michael is very knowledgeable about his products and made us feel comfortable and informed. We feel we made a good decision on our new mattress with his help. His manager is very helpful as well.
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June 2023 by ARIJIT SARKAR
I wish I could give a negative rating here.I bought one of Sleepy’s hybrid mattresses, which was poor quality. We returned to the shop and bought another one while replacing Sleepy’s hybrid mattress. Now they cannot deliver the replacement even after completing all their formalities, paying fees, etc. Today they called me for the third time, saying they would like to reschedule the delivery.Previously also bought a pair of hybrid mattresses, but they delivered me faulty mattresses. I had to return. I made a mistake by going back to them again.Stay away from this Mattress Firm company if you don’t want to be harassed.
