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March 2024 by Bhoomika Prakash
They are very good. The best USPS you’ll walk into. Everyone is so helpful and accommodating. I didn’t think I will ever walk into a USPS where people are so polite and happy in general. Got the fingerprinting service done for Police clearance certificate, it was smooth and a true American experience.
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January 2024 by Darlene Hartford
Requesting a mail hold is easy... they just NEVER do it on the dates you request. We have had to literally remove our mail box from the street to keep them from delivering mail while we are away.Even after Hold Mail request, reminder notes inside box are ignored as well.Very amateurish for a US government department.
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December 2023 by Kim - The Stay-at-Home Quilter
I have no idea why anyone would rate this post office so poorly. In my experience (and I come here often) they are quick, friendly and knowledgeable. I drive from a nearby town to this location because of their customer service and efficiency. In particular, there are two men who work here who deserve to be management. One works on the far right kiosk and the other in the middle kiosk. No complaints whatsoever about this place and highly recommend it to anyone in a hurry.
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December 2023 by Phoenix Freeman
Had a piece of mail that was supposed to be delivered today from my bank and it wasn’t and when I called multiple times to ask if there was anyway to come and pick up the mail that was going to be delivered the next day, it just rang through until I got the busy tone. So I drove down here and went in to ask and was told “we can’t find it just because it’s been sorted already, sorry”. Wasted almost 45 minutes of my time because they couldn’t answer the phone and when I mentioned it the only response I got was “well we’re busy” in a rather rude and disrespectful tone, but after reading other reviews it seems I’m not the first person who hasn’t been able to contact them via phone and had to waste time coming down here to ask my question. Insanely frustrating and unprofessional, if you can go through a different post office I suggest you do, never had these issues when I was in Lake Stevens.
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November 2023 by Ginger Kunz
Going to the Snohomish, WA post office has always brought me an experience of five star customer service with experienced clerks who are happy to help in all my mailing needs.
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November 2023 by Jeff Fosdick
While some times the lines will be long the counter staff is always cheerful and willing to help you to the best of their ability. Always a fun atmosphere and caring environment.
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September 2023 by kathi patula
Very sick of not getting my packages. Seams they enjoy giving our stuff to neighbors. Last time I complained my packages was thrown in my driveway.
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August 2023 by J.T Adams
Unknown to me, half of my order from amazon prime got shipped via USPS and I don't have a mail box. It was my mistake but wasn't informed by Amazon until it was at the the post office for 2 days ( it wasn't supposed to arrive that early so I didn't check the updates until amazon informed there was a problem with the delivery. The update said it was being shipped back to seller. I went to the post office to see if it was still there and the employees went over and beyond the call of duty searching for the package and ended up finding it. This wasn't the first time this happened nor the first time they went out of there way to find my mail. Thank you all that work there!! You make a great team. Sincerely J.T Adams.
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July 2023 by A D
Don’t pay attention to most of the low reviews, it’s for their delivery drivers not the actual service inside the post office. This place is a rarity!This is arguably one of the best post offices in the general area. Service is amazing and they’re very very patient with customers, that’s unheard of now. If you’ve been to any other Snohomish County USPS you know it’s bad out there.Enjoy this place, treat the employees well, and calm down please, these people are just trying to survive like you and I.
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July 2023 by Barbara Adams
I stopped in to mail a couple of things and buy stamps. Three windows were open with really fast, efficient, and friendly service. Very clean and neat. I'll be making the Snohomish location #1 for any postal needs.
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July 2023 by Lexxie B
Last time I was there to send out a box on Saturday I had a good experience. The lady was helpful, nice, and patient.
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June 2023 by Elena Starkova
We booked a passport appointment here, very nice and friendly office and staff. The appointment took 10 minutes, very quick and efficient. Positive experience. Kids have got lollipops :)
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June 2023 by Matthew Brill
Never a problem with the staff. Courteous and helpful. Frustrated customers are an issue sometimes. What’s not to like?
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May 2023 by Rosie M.
Woman with pink hair at the counter is incredibly rude not only the customer but also her coworker. I was embarrassed for her behavior. Ive always received kind service here but this woman should not be in public service.
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April 2023 by Carrie M
I drop off packages at this location nearly every single day. I've been coming here for years. The current staff is AMAZING! Steve is the BEST! They are all so friendly, helpful and patient. There can be a line here so be prepared ahead of time. If you buy postage online there is a drop bin just inside the doors and also one in the customer service area. THANK YOU to everyone here who works so hard. I never have a problem with my packages going thru this location. Also, my local carrier is stellar too! Thankful for you all.
