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March 2024 by JSU
Update on 3//22/04. Still 1 star. Tracker says supposed to be ready. Store hasnt even started. Pointed to all the pizzas in front of me and says we got busy. Old:Based on most recent orders they are back to one star for terrible customer service. Last weeks order they sent us home with a missing pizza. This week we needed food fast and ordering online showed pizza would be ready in 12 minutes. 45 minutes later status was still showing in prep. Quick call to the store and lots of excuses about employee problems and maybe it would be ready in yet another 45 minutes. Excited to cancel my order though if i don't want to wait. Asked for a manager to get some help. He was no better and also offered to cancel my order. No apologies, no remediation, nothing. Decided we better cancel at which point Daniel the manager hung up on us.
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February 2024 by Layne George
DON'T BOTHER TO ORDER HERE FROM THIS LOCATION! Recently purchased two pizzas online. I don't order from here frequently but as a busy mom, it helps with a quick dinner when its the end of the night while driving through town to grab a pizza here. INCORRECT ORDER! Once I drive home 15/20 minutes later I realize my CHEESE ONLY pizza is actually only a PEPPERONI pizza. I would have let it go but its my hard earned money and no-one ate the pizza (I have a non-meat eater) By this time it was the end of the night, I called into the store, politely relayed my issue. A VERY, RUDE CONDESCENDING man with a very strong accent, told me "NO- that's the pizza I made you!" Calmly, I told him I was staring at an uneaten pepperoni pizza and he now began yelling NO- thats not what I made you, then in so many words I was lying! He then said I had to bring the pizza back in immediately for which I replied I am not driving back there now this late at night as could you credit my account one large and I'll bring it back when I am back on that side of town the next day. He told me no, it wasn't what he made & here's the kicker-He said I already gave you two free mediums back in November so you don't get anything else! um, no I rarely order from here, I even took the liberty to look back in my order profile, maybe I was mistaken, nope no orders or free stuff for me. Who even says stuff like this in a customer service position? POOR CUSTOMER SERVICE. Will not ever order from here again! I will let all my fellow friends & family know how completely rude and uncooperative this manager there is.
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January 2024 by Theresa Morris
I will NEVER order another pizza from at least the snoqaulmie location. I had a bad experience several years ago. Since ano other location nearby was not delivering, I decided to try them to see if they improved. Last night I ordered a pizza to be delivered, not only did it have very little toppings, late and cold. They refused to do a refund because I didn't call last night. No possibility to speak to a human being with corporate. DO NOT ORDER FROM DOMINO'S. THEY DON'T BELIEVE IN CUSTOMER SERVICE.
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January 2024 by Tyler K.
Not a good place to get pizza. Arrived to get pizzas and they gave my order to someone else and tried saying I had someone come in and get it so I'm now out 32 dollars since they don't want to remake my order. Definitely will not be back.
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December 2023 by Vampire Hunter
The quality was so poor we could barely finish it. Tasteless garbage. It's as if some CEO somewhere calculated the absolute least amount of ingredients it was possible to get away with and remain in business.
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November 2023 by Garth Harvey
It is what it is, Domino'
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November 2023 by Christina Owen
Fastest place I've ever ordered pizza at and your my pizza
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October 2023 by R O
Nice and super friendly all good thank you
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September 2023 by Oliver (Kai)
I've never been burned by this location (except literally because I'm too impatient to let my food cool down!)The employees are always as amicable as I can expect, and they've yet to get an order wrong for me.
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September 2023 by Tammy S.
We ordered their sandwiches tonight, and they messed those up really bad. First sandwich was their veggie: I asked for no banana peppers but got them anyways. Also it looked like they hardly put anything on the sandwich, not to mention they did not put the tomatoes on which is suppose to come with. Second sandwich was their philly cheese steak: The only complaint I have on this one is that they put something on it that was really hot/spicy; which this sandwich should not have been and has never had issues in the past. I was assuming it was a sauce because I couldn't see or tell anything else when looking that it could of been. The only good thing was their new pepperoni stuffed cheesy bread.
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July 2023 by Debra E.
Based on other reviews, sounds like our experience is the norm here and we didn't have it as bad as others. We drove several hours home from a trip and stopped here as it was on our way. We drove another 45 minutes to arrive home and found that they completely missed our chicken wings. I called to speak with a manager and request a refund. The person i spoke to was not picking up what I was putting down. I was trying to be very patient and understanding, but finally I got frustrated and asked why it was so difficult to find my order and issue a refund (I'd given him my name, time of online order, order #, and still couldn't find it!) Finally, he hung up on me. I called back. He said I wouldn't get a refund until the next day. After asking repeatedly, he finally indicated it was in process and wouldn't appear on my card until next day. Then, he hung up on me again. It's now been a week and still no refund. At this point, we are calling it even, but we'll avoid this location in the future. Sign on door saying for us to double-check our own orders should have been a red flag. Extremely poor customer service.
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June 2023 by sukhmani sahi
The pizzas are hot and tasty. The people working at this location are so polite and amazing especially Aman. He went out of the way to make us feel super welcome. We will be visiting again. Excellent service and pizzas
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May 2023 by Alexander Hughes
Amazon be like, free delivery.Dominoes be like, thattle be 8 dollar delivery fee for your 7 dollar cheesy bread...Might be cheaper to use uber eats than dominoes delivery services.Delivery fees and tipping culture is outa hand here.I give one star for the yummy cornmeal on the bottom of the crust ?
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May 2023 by sabahat zeb
Found some meat in my pizza(all veggie), honestly a huge downer for us. It’s your job to be precise, accidents happen but some accidents shouldn’t
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May 2023 by R. S.
I was in Seattle for work and decided to go see the falls. I got lost walking and my phone was low on battery. The very sweet girl working helped me so much. I ordered a pizza and she gave me a charger. The pizza was delicious and restaurant area was very clean but the hospitality was even better. Give that girl a raise! :) Thanks so much!