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February 2024 by Trevor Meredith
It's not possible to tell if this bank will be open or closed at any given time or day. If the phone just rings its probably closed. Hopeless organization.
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January 2024 by C
They charge a ridiculous fee for cashing member's checks.
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December 2023 by Austin Williams
Took out the front ATM that was under cover and left us with the drive through when the bank is closed. You WILL get soaked by the rain when trying to use it. And this company (Umpqua) almost immediately leaked my SSN after acquiring my account from my previous bank. I miss when this was Columbia Bank.
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June 2023 by ZEPHYRSS94
Atm did not have a deposit option. What the heck?! Now stuck with this cash.
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June 2023 by Nicolas Kennett
Nice customer service and vary nice and respectful for who you are
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June 2023 by Glen Westlund
Columbia bank was, hands down the most pleasant and wonderful experience I have ever had with a bank. I suspect this merge of these two banks will continue to make the past and future of our banking relationship as successful.
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June 2023 by keven m
Worst bank. Very nice staff though well 8/10.
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March 2023 by Chad Fishel
No signs indicate this but they have no public restroom and they will waste your time asking the manager if you can use the not-public restroom.
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March 2023 by Robin Campain
They people at the bank are friendly and willing to help you anyway they can .. Thank you Cyndi and Jennifer you both rock at this difficult time ..
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September 2022 by Anonymous Anonymous
I haven't gotten around to changing my last name since I had gotten married a few years back. I've updated it with everything but the bank. I deposited one check from my work that had my new married last name without issues. Suddenly after years of signing paychecks with my maiden and married last name to erase confusion, this branch wouldn't let me cash my check even though it wasn't an issue for a paycheck the week prior with same married last name (in their systems it's my maiden name still). I don't understand why for years it's never been a problem and suddenly it is on one instance when it's never been a issue prior. I feel some discrimination here and I will never be back to this branch for the mistreatment I received for something that has NEVER been an issue, even with having both my old drivers license with my maiden name and my new legal license with married name.
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August 2022 by josh mckee
Honestly don't have an account at this bank, but I have to be honest, and say this is the best bank anywhere, for sure, I cash my work check here every week, and the workers are the best, and friendliest cashiers , I've ever seen at a bank, and I called and asked for rolls of presidential coins, and without hesitation, they granted my request, and wasn't rude about it, like most banks seem to be, and they are just the most helpful, and nicest bank I've ever been to. And I been to every single bank in Pierce County, and this bank is #1, and they're is comparison, it beats them all by a mile, and if you want a great bank, then Columbia Bank, is the bank you want for sure, and give it a try and I believe you will agree with all I've said!!! Thank you Columbia Bank for being the best bank around!!
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June 2022 by Matt De
Drive through service takes forever and in the past 10 years it’s only gotten worseBack here again and three cars filling up three lanes and I sat here for over five minutes waiting for one car to leave and I pull up and there’s one person working the drive-through… wow
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May 2022 by Jazmine Ross
Worst branch out of all Jenifer super unhelpful
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December 2021 by Tamera Shumway
They helped me open my business bank account. It was so easy and they were very helpful. I call anytime they know me by name and always has answers. I left timberland bank ( horrible bank) and found the most reliable best bank.
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July 2021 by SRV UNPLUGED
I got locked out of my account on Friday I could not access it again till MondayI had some foreign lady trying to reset my password she asked me 9 times let me repeat tlet me repeat that 9 times for security questions all of which we're correct still I couldn't get my password recently password reset Columbia bank Has to be the worst customer service I've seen in my life