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January 2026 by Rvg Vi
had an issue that required towing and Racheal was totally great! She was clear with communication in a tough scenario, and overall was a saint.
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December 2025 by Bailey Anderson
Had my truck towed and they showed up quick with fair prices, professional service and a friendly driver, thank you again Brandon!
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December 2025 by Tim Lyon
We had done business with this company and they are rude and bullies....they don't do there home work before they just assume.....I do not recommend this company.......
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December 2025 by John Santos
They came to town quick and safely. Told me everything that was going to happen in detail. Definitely recommend these guys!
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November 2025 by Whittney Bigger
Excellent service and fair price! From the time we called to when the tow truck showed up was less than 20min!!! Professional service and the pricing is very fair for the towing service.
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October 2025 by Dewanand Karan
Rescued by Aurrher T. Saved my day.. very polite and pleasant person.
Thank You..🙏
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September 2025 by TheSunWillComeOut Tomorrow
The came and towed my truck with prestine care. I had raise my kids in that truck and watching it leave was bittersweet. Thank you
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July 2025 by Kristal Chastain
Great company with wonderful employees. Reliable and professional. Quick response time and amazing customer service. If you need a tow or have been locked out of your vehicle Emerald is the company to call.
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May 2025 by Kassie Kalina
Nothing but prompt, great service from Emerald Towing!
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April 2025 by Rosemary Bridges
My brother had an accident on base with his Spyder motorcycle, and unfortunately the base has a contract with this company. They charged my 81 year old mother $572 for what they claim was 1 1/2 hours total time to hook up, load the Spyder, and tow to a repair lot that was a 22 minute drive away from the accident. In mid hookup when I found out the base was using this company I asked the driver over the phone what he estimated the charge would be. He said around $350 which I felt was too high so I asked him to drop the Spyder (which was not loaded into the trailer yet) so I could call another tow company but he refused. After it was dropped off at the autobody shop I was told the amount was now $572 (and that was discounted and he was doing me a favor).
In addition, they wanted payment up front and would not accept payment from the insurance company. If the driver had to wait for my mom to get to the scene or we waited on paying they would continue to add more time and increase the charges. The other threat was that if we didn’t pay up front they would have to impound the vehicle. So we were basically strong armed into paying this ridiculously high amount.
Please think twice about using this company!! I believe the military base contracts with more than one tow company so if you do get into an accident on the base ask the officer for another option.
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April 2024 by Halie Goodenough
Awful the worst!
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January 2024 by Mariah Melena
Trevor was great. Got the job done quickly and efficiently.
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January 2024 by Robert Jordan
My vehicle was towed here by the police after an accident. The car was totaled but it took weeks for Emerald Towing to respond to my insurance company to release the car. Didn’t cost me anything but they did charge the insurance company for the days the vehicle was stored in their lot. Not to mention I couldn’t get paid for my wrecked car by the insurance until they controlled the car.
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December 2023 by Brandon O'Brien
Great customer service
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December 2023 by Stewart Riggs
They towed my girls Mercedes off a residential house that she had permission to park it there by the owner. But once she wouldn't sleep with the guy who rents the property HE called his lady friend at emerald towing and asked her to have it towed and when we found out he had a friend tow it illegally I asked the lady in the office if she knew ken Gurley , she lied and said no !! They were going to steal the Mercedes from her cause they new she couldn't afford to get it out of impoundStay away from this place the people are very shady , and crooked
