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March 2025 by Beau Wilcox
My wife bought a van from these scam artists and the very next morning one of the back windows fell out when attempting to open it. Yes, I meant it FELL out. At first, they said that day they would fix it. A week later they are arguing with us and won't fix it. There is no way they didn't know there was a problem with that window the way it FELL out when we tried to open it.
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March 2025 by Kittenblizzard
My experience with this company was extremely disappointing. While the initial salesperson was pleasant and helpful, the finance representative was quite the opposite. After agreeing to a price and test driving a vehicle, we proceeded to the finance office to complete the purchase. At that point, a document was presented indicating the vehicle was a "total loss." Unfamiliar with the implications of this designation, I conducted some brief research and discovered several potential concerns. I then expressed my desire to consult with others before finalizing the purchase. This request was met with immediate and unprofessional resistance from the finance representative, who seemed visibly annoyed by my questions. He pressured me to complete the transaction, and when it became clear I intended to do further research, he openly complained to several other sales staff members about our decision to postpone the purchase.
Upon leaving the dealership, another staff member, with whom we had not previously interacted, offered to show us a different vehicle the following day for the same price, explicitly stating it would not be classified as a "total loss." This incident raises serious concerns about the company's sales practices and leads me to believe they were attempting to pressure me into purchasing the "total loss" vehicle due to my current financial circumstances, effectively using me as a means to offload an undesirable vehicle..
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January 2025 by Isaiah Bradley
They sold me a lemon, wouldn’t recommend this spot to my worst enemy.
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August 2024 by Joanie Roufs
It's a good place to look
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August 2024 by Christopher Thompson
In it for them self no meeting halfway or anything didn't even have the curtousy to get back to me but I was looking to pay cash not get interest gouged and pay for it twice
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April 2024 by Avrey Shank
Definitely recommend going to this place! A friend recommended I go here, and Steve helped me out so much with getting an nice Cobalt! Was very affordable, and he did whatever he could to make it that way. Would definitely go again for my car needs!
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March 2024 by Justin Vega
This is the only car dealership where I’ve felt respected as a customer. They took the time to explain every detail, got me the best deal possible and bent over backwards to accommodate for me and my needs. The owner even came to see me once the car was sold to show me all of its other features when I had already bought the car. The staff are extremely helpful with every step of the process. They really want you to walk away happy here. This is the only dealership I will be going through from now on and so should you.
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March 2024 by Niko Garcia
Just bought a awesome 2014 Dodge charger with the help of Steven!!! Also met the cool owner who helped me pick out an awesome coverage plan. Thanks guys!!! Love the car
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March 2024 by Jeff Delp
Just now getting my car in the shop for its check engine light and bad break light (wiring) a month later 321 auto in Spanaway has really dropped the ball on this one. They were supposed to have this fixed a month ago. I let them know the night that I drove off the lot that the check engine light came on and they said we will have it fixed with your inspection at Firestone. Firestone never fixed so Jerry told me he would get it scheduled at there other shop and never did! I went in today and went off on the finance manager and she finally got me an appointment at top performance on south Tacoma, so now I’m wasting my day down here instead of preparing for our trip Monday. Oh and they said they might be able to get it done today. 3rd day wasted by the team at 321 auto sales in Spanaway. I highly am not recommending them from here on out especially if they don’t get this fixed today! I love how they act like other people arnt busy and don’t have to make money.
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March 2024 by Michael Catania
I’ve never bought an automobile from Three 21 Auto-Sales but I have to say that after reading the reviews I’ll definitely put them at the top of my list when I am ready to buy.
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March 2024 by Kaleb Burgess
I went here in hopes of getting a good family truck to haul my kids in and have had nothing but trouble with my 2012 Ford f150 when I asked about them doing inspections but missed the broken struts spring ( yes the spring ) broken I have pictures, sold the truck with rotten tires, bad breaks, blown out suspension, and tired to hide the rust with fender flairs,and coated everything with rubber under coating, Im really upset because this was supposed to be a good family truck and now I'm rebuilding a truck
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March 2024 by Rachael Schmaltz
12/10 would recommend. Solid business. Great workers. Very helpful. Was in and out quickly. Love the truck I bought and was for a great deal. Anyone looking to buy a vehicle should consider this place.
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March 2024 by Evelyn Gascon
Everyone here is so friendly and helpful. They have a great selection of cars and they were so amazing with answering any questions that I had about anything.I bought a single owner 08 ford fusion this past month and everything about it is amazing! Three21 makes sure that each car is up to their high standards and they give you all the details on any car in the lot that you'd be interested in.I've already recommended Three21 auto to my friends and family. You really are treated like family here and you won't regret stopping by!
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March 2024 by CDrop
Amazing people to work with they helped my interest in the car I wanted and worked with me to give me a deal on the car for my budget.Best dealership I’ve went too, steve made the whole process enjoyable very cool guy everyone should go check them out!
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March 2024 by Tre Caldwell
Super dependable and patient staff who will do their best to get you what you want. Comfortable environment through the process and plenty of well-prices options in their lot(s).
