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August 2025 by Dave Wold
Darla and everyone I came in contact with were very kind and professional. Service was great and a job well done in a timely manner including coordinating with Enterprise for a rental. Highly recommend them
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August 2025 by Justin Sheely
Out of kindness I’m changing my review to:
WOULD NEVER GO BACK HERE AGAIN AFTER 2 PREVIOUS REPAIRS THAT WENT GREAT. They lost me on my third visit.
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July 2025 by Kevin Niewoehner
I was very impressed with Autonation collision center. I met them on saturday. They went over everything to expect and set up an appointment for monday. My repare was small and easy. They completed the work all was perfect. The folks there were so easy to talk to and friendly. Im glad i had my repairs done there.
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July 2025 by Mikel Borgaard
Fixed our broken windshield as needed.
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July 2025 by Rick French
We had recently bought a new Toyota Sequoia and someone scratched the door the very next day, then a few days later the hood got dented and paint scratched in our shop. I brought it here and they literally did a miracle on this car for us, looks brand new again. All done in one day and it came in under the lower estimate which usually never happens. I would highly recommend AutoNation Collision Center for any paint and repair needs. Such a great experience. Our Estimator Darla was awesome to work with and communication was prompt and professional.
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July 2025 by Launi Lockard
These guys got my car - damaged in a parking-lot hit-and-run accident - in the very next day, jumped right on it, and had it fixed and back to me at least a week before I anticipated it might be ready, even though several parts had to come cross-country! They did an incredible, very impressive job on the repair. I couldn't be more pleased! They even took the time to make sure I understood exactly what they had replaced and repaired! Out of sheer curiosity, I asked the service manager about an undercarriage item I saw listed on the receipt as having been replaced, as I didn't recognize the part name. Rather than just explaining it to me, which would have been just fine, he walked me into the service area and showed me the very part on a similar vehicle that was apart at the time. It was so cool to see, and made me feel special! They even took care of returning my rental vehicle for me, so I didn't have to deal with that added hassle -- SO NICE! I hope I never need body work again, but if I do, AutoNation Collision Center Spokane will definitely be my first and only call! TWO ENTHUSIASTIC THUMBS UP!
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July 2025 by Robert Alberti
Darla of AutoNation kept us informed of progress. She was professional, friendly, and courteous.
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June 2025 by Gary
Great customer service, and even better workmanship. A windshield chip turned into a long crack. Told insurance I'd prefer a Subaru authorized repair center (rather than Safelite). Never got the chance to call, as Jason very proactively called first to let me know he had received the insurance authorization repair, and the replacement windshield was already in. Scheduled a date and time, including a request to drop off the Forester at the Subaru dealer when they were done for an oil change.
Dropped off the vehicle at 9:00, received a call just before noon that the windshield replacement was done and they had dropped it off at the Subaru service center.
Great communication and follow up.
Other than a windshield with no crack, absolutely can't tell it's a replacement (and my wife will attest that I am absolutely finatical when it comes to my vehicles).
Thanks to Jason (and the technicians who did the replacement) for making the entire transaction and repair seamless .
Gary
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June 2025 by Gary Karn
Good job, got in quickly.
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May 2025 by E MAIL
Save yourself the heartache and go somewhere else if you have a luxury car. These guys do not understand how to fully inspect a car and they need courses in what good customer service means. There are plenty of other locations with far superior service and support to choose from. Pick another place and avoid this one.
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April 2025 by Lisa R.
I walked in without an appointment for an issue with my car and they had people available to look at the issue and began the process of getting it taken care of. Great service!!
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April 2025 by Al Hirt
Trevor was very professional and friendly which made the whole process from start to finish very easy. The front desk lady greeted you with a smile and made you feel at home.
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April 2025 by Kaley H
I had owned my 2024 Subaru Solterra for only 4 months when another driver crossed in front of me, which caused front end damage.
Knowing that this model is fairly new and some parts are scarce, it's an EV, and mostly built by Toyota, I wanted a body shop that was experienced with both Toyota and Subaru. AutoNation Collision Center is certified for both - they got me in right away for an estimate.
Trevor was very transparent in what parts my car needed, and I had already anticipated this could be a several month ordeal due to lack of parts. He let me know that he'd be texting me every Tuesday and Thursday with updates. He followed through with clear communication.
This was not an easy vehicle to repair, but they got it done in a little over 2 1/2 months - mostly due to lack of parts.
My car looks great, inside and out!
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April 2025 by candace manuel
Dave Guthrie was so nice and informative and kept me updated on my Audi! He answered all my questions promptly and got my car out of the shop and onto the roads again as quick as possible! Very grateful he’s who helped me in a stressful situation! Couldn’t recommend Dave enough, deserves a raise! I’d give him 10 stars if I could!
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April 2025 by Jennifer Sweeney
Took my GMC pickup here for body repair. They did a great job communicating with me how long it would take to complete and gave me updates as it was progressing. It was actually done earlier than they said originally. They washed my truck before I picked it up and I really appreciated the extra effort! The quality of the work is 10/10. The paint matches perfectly. Thank you for everything and if I even need work in the future I won’t go anywhere else. Thank you!!
