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April 2023 by Meggan Coffer
Sparr's Towing & Automotive if at all possible I highly suggest avoiding this place at all costs! The “manager” is extremely rude. Won’t let you talk and is disrespectful. I called to talk about my moving truck I was suppose to pick up Thursday and he would not let me talk and kept saying call budget. and then proceeds to tell me “ I’m going to cancel your reservation because I don’t want to deal with people like you” he knew exactly who I was without me giving him my name. So he WAS able to go into the system for my reservation he just didn’t want to do his job! This place is contracted with Budget Truck Rental. Yes I ended up spending more money than I wanted but I avoided doing business here. Not to mention budget kept transferring me even after talking to a supervisor. Issue was never resolved. I will never rent from Budget again!
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November 2021 by Joshua Grech
What a joke of a company.booked a 26ft truck for a cross country move.a week for pickup got an email that my reservation has been canceled.spoke with multiple people with zero help.i was told I would be contacted by inventory manager that canceled my order within 2 hours and nothing.this cost me alot of money in scheduled movers and plane tickets that were pre booked.stay away
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July 2021 by Roman Klimov
We did reservations almost 1.5 month prior to move. They canceled one week before the date, because of high demand, how they explained. It is mean, that they can make more money on other reservations, by canceling our.
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January 2021 by Tina Cunnington
We were trying to find info on the budget rental we used in the past. Thank you for having a website that let us know that location had shut down. Sure save us a lot of time driving up and down the road looking for it Lol.
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August 2020 by Blaise Cross
I mean I didnt even go here but google thinks I did so heres 5 stats
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July 2020 by Drew Ryan
Terrible terrible terrible terrible customer service both in store and over the phone. Obviously inexperienced staff, we had to call customer service to have someone actually show up to work 2 hours past their opening time. The employee who arrived couldn't even pull up the contract to complete the rental, after an hour and a half of waiting in an awkward silence. Not to mention, that 2 other people ultimately left to go to uhaul beacause their reservations were either lost or the employee couldn't manage the process. Hands down, go to the uhaul store up the road. May cost a little bit more, but it's less of a headache in the end. Opportunity costs and such.
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July 2020 by Jake Burgess
Why does this store have a phone number when they never answer?
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February 2020 by Paul Valnes
Truck was great, rented it on line. Some confusion about not back in the expected time. Worked out ok.
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July 2019 by Gregory Blake
Update to the update. Got a call 6 hours before the move. Sorry no truck again.
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July 2019 by Thomas Miller
Don't!!!! This is the worst customer service experience I have ever had. I rented two trucks to move 2 MONTHS in advance and received message two days before saying 'we won't have any trucks for you'. When I called this location, obviously upset, the person whom I believe is the owner or manager said 'there is nothing I can do about it' and hung up. We are moving out of state and have no choice but to move out of our home this weekend. I absolutely cannot believe that a business can operate this way. Fortunately, I called Storage Solutions in Spokane and they were able to bail us out. DO NOT USE this business under any circumstances.
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July 2019 by Heather M
BEWARE! We rented two trucks for an out of state move over a month ago. A day and a half before the move we got a call saying sorry no trucks for you. We had hired moving crews and everything. We were flying in to make the move. When questioned about the issue, they just hung up on us. Finding more trucks during moving season is next to impossible. Don't risk it, go with someone else.
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July 2019 by Jacob Garcia
Mr. Charles and Mr. Dave are very professional and nice folks that are willing to work with you and they are there when you need them very recommended
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July 2019 by Courtney Platt
DO NOT RESERVE HERE! THEY WONT HAVE A TRUCK WHEN IT COMES TIME TO PICK IT UP!!!! DESPITE A CONFIRMATION NUMBER!! I reserved a truck more than three weeks ago. When I called yesterday to tell them we only needed it one day & not two the guy said "nobody called you? Sorry, we don't have a truck for you". I even had a confirmation number AND I paid a deposit (which I was told would be refunded within 24 hours, but in the meantime I already paid my credit card). This is ridiculous! The guy just keep telling me to call corporate because he couldn't help me (I know his name but won't go that far to call someone out).
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June 2019 by H D.
We reserved two trucks over a month ago. They called and cancelled on us at the last minute. The customer service is horrible. Don't risk added stress during a move with a last minute truck issue. Rent somewhere, anywhere else!!!
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June 2019 by T M.
DO NOT USE this company. We rented a truck 2 months in advance for our out of state move and received not a call but a voicemail 2 days before saying 'we won't have a truck for you. When I called them back, the guy who answered the phone was dismissive and rude. When I got upset with his 'nothing I can do about it' attitude, he hung up on me. ABSOLUTELY THE WORST CUSTOMER SERVICE EVER. Look at all the reviews that say the same thing. Don't risk using this hack-job of a business.
