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January 2024 by Keith Knapp
Doug came to our house on a subzero temperature day and patiently and thoroughly tested everything; he answered all my questions. Excellent service.
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January 2024 by Alexandra Castillo
Everyone was great and the prices couldn't be beat. Would definitely recommend it, and I will be back for all my propane needs.
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October 2023 by Allen Green
Can’t get ahold of them by phone. I had to leave a message. They seem to be screening calls. I’ve been waiting 3 1/2 weeks to have a tank set and I’ve been told it going to be another week. I’m going with another company.
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April 2023 by Richard Talbott
Had CHS for over 12 yrs. Started. Out great but went downhill in a big way. Was working out of town and had little time to use my shop ( tank was for shop furnace). Long story short, furnace stopped working and wasn't high on priority list. They came and put on a filler that only they could use. Told me they would come pick up the tank Sept 22. Didn't pick it up. Was called and told in March23 that if I paid the lease the tank would not be picked up.ok all good. Two weeks later get a call they are at my house to get the tank. Lease paid, tank almost full so requested a refund for propane in tank. Several weeks later get a credit notice. Don't need credit just want my refund. Was told I need to request a refund which I had already done. Needless to say have to wait for a month now to get a refund. Never will deal with Cenex again.
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April 2022 by Lon Rucker
I have used CHS for two years. The first years service was fine, a little slow for delivery but nothing to complain about. This last year they have changed some policies at the corporate level and it is causing major issues for delivery (3+ weeks delay) and billing (fraudulent charges). Our tank level is remotely monitored by CHS and they are supposed to automatically fill the tank and charge when it gets low, which worked great the first year, it never dropped below 20%. The second year the tank has run empty twice was empty and took 3 weeks before they refilled the tank. Lots of excuses from the local manager blaming CHS company policies, manpower, weather, etc. After waiting over 3 weeks without propane I had my tank filled and then I was contacted 2 months later when I was due for my another refill and they informed me they would not be delivering propane because they said my last "prepaid" fill wasn't billed properly and they didn't charge me enough and there was an additional $150 owing. Its unclear where the extra charge came from and they were unable to explain, when I told them I wouldn't not be continuing service and contacting the BBB, but they did say they found an error on the billing relating to the price of the propane and they would drop the charge to $50. It all seemed fishy and bordered on what appeared to be a scam. I have registered a complaint with the Better Business Bureau. Not very professional business practices going on at CHS, I would avoid this company if you expect the services that you pay for to be provided.
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February 2022 by Donnie Jones
They closed bring your own tanks to refill , this is going to really hurt a lot of low income families .it forces people to pay double plus , they are going to be part of a lot of families freezing this winter. Why can't they help lower income families, in stead of hurting them, I guess it's about money . I for one will be hurting this winter it's going to get really cold, C H S was the best place to go, not anymore they joined the rest of the gougers....
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March 2021 by Melissa Tidwell
Always recieved wonderful service. They are only doing home delivery "this week". There is a sign saying "no dispense fills today"...just wish I called before driving all the way out. Recommend calling before showing up.
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February 2021 by Jennifer Jensen
Terrible customer service! We asked for tank maintenance for 3 years, and they kept telling us they would put in a work order for it, but never showed up. We decided to go with a different provider and asked them to come pick up their tank. Today, they showed up knocking on our door at 6:30am to pick up the tank with no previous notice that they would come at that time. Would NOT recommend this company.
