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March 2024 by Tyler G.
Had a great interaction with this enterprise few years back when renting cars multiple times from a roadtrip to Oregon to silverwood. Will be renting from the at the end of March and will update how it goes afterwards.
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March 2024 by Reed B.
I try and tell everyone I can, do not go to enterprise for any car or truck rental, they have a little thing they do with some of their customers. I put a $229.41 deposit down. For a rental, but they have never returned it. I went to my bank where they should have sent it, and asked over many days, did enterprise return my money into my account, and they said they had no recollection of any return. This has been going on since 2/12/24 and I still haven't seen it. In fact I went into the enterprise to ask them about my refund, and they told me to leave. You suck enterprise.
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February 2024 by Jen H
Awesome staff that made renting a car effortless. I highly recommend this location.
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February 2024 by Alexis G.
I was fortunate enough to work with the amazing staff of this office for a couple months at the end of 2023 while awaiting my company car arrival. I quickly became a regular at the office and every interaction was extremely kind, helpful, and positive. Whitney, Tyler, and Josh were great people and very good at their job, I wish them great success in the future!
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January 2024 by Shelly Languell
Very RUDE employee that parked her personal vehicle in between the handicap spaces. She was so loud when talking to a customer that no one could hear anyone else. So rude! Since when are these employees above the law and rude!
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January 2024 by Ryan McDonnell
Excellent experience thus far with Enterprise, especially Meagan. I’m getting the runaround on timeline for some vehicle repairs (And fighting with the dealership on who’s going to pay for the rental car). Due to the unknown timeline I went back into Enterprise asking for help with a more long-term need. Meagan was very accommodating and went avice and beyond to find a way to help. This is what excellent service is all about, Thank you Enterprise! More importantly, thank you Meagan!
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January 2024 by Lena Rosely
Great customer service, very helpful, always accommodating. I love the manager she is fantastic. I rent quite frequently.
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January 2024 by Gary Brown
Enterprise has the best customer service. I have used this company for years. They take care of me quickly and easily.
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December 2023 by Breaking Chains
Holes in seats. Dirty apholstry, not vacuumed, filthy windows that were hard to see out of, tires dinging low on air, oil blinking to be changed and no windshield wiper fluid. Splashed with who knows what juices and liquid on seats and to of vehicle dash board. Not the best!
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November 2023 by John R.
Had to take a road trip to Oregon with my daughter and sisters family. There was a total of 7 of us and we were worried there wouldn’t be a vehicle big enough but Whitney Rader was so accommodating and got us exactly what we needed and amazing customer service! When I returned the vehicle I was met with the same exceptional customer service from all the staff! I have used this enterprise location a few times and have yet to be disappointed!
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November 2023 by Marisa Montesi
Our team at WSU Outreach & Mentorship would be unable to deliver our work without the support from this team at the Sprague Enterprise. We pick up rentals approximately 2-3 times each week and have always been treated with professionalism, friendliness, and efficiency. This team makes sure that our extensive needs are meet and always have great customer service. We are grateful for their flexibility and determination to fulfill our needs every time we rent.
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November 2023 by D Bayes
Whitney's assistance was outstanding, I managed to complete my project using the rental truck. Great experience.It was a pleasure working with her.
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November 2023 by Shawn Brooks
Great place excellent staff very friendly helpful answered all my questions showed me how to operate this fancy new car lol push start never had one but I love the car place is an excellent place to rent a vehicle. Go now I recommend 100% very happy customer
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November 2023 by Haluc1nated
Booked a car rental and confirmed it, then was told my payment method was not acceptable due to me being out of state.I had told them what method which I would be paying with before I ever showed up, then told me about the extra fees I would also need to pay. None of this was discussed with me over the phone or posted anywhere I could read it.Rent a car with literally anyone else, worst customer service experience I've ever had.
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September 2023 by Jeri Stabler York
Expensive as heck. Reserve online don't get same car you reserve therefore have to pay more as the inventory showing availability online isn't the same when you arrive to get rental. Called the "local" number had to press a bunch of buttons then it wasn't even a local person I finally reached. Was told to call again and press the * which I did and all I received was a recording telling me the inbox for that person was full. Not a good way to get customers! Tried a few more times and finally reached a human at the local place in Spokane Valley.Received text messages every 2 hours in regards to modifying or confirming my return day and time along with emails. Seriously every 2 hours?!?!? I could have paid daily parking for 5 days plus rent a car at the airport and save up to $350.Local staff was nice. And it isn't their fault that online reservations and regular reservations don't mesh. I understand that. However, now a days it could be better.
