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February 2024 by Daniel Epley
They are awesome and very respectful
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February 2024 by Walter Hayslip-Pacut
Fast service when I need to get alignment and parking brake adjustment done. I am very impressed that they have a system that let me know about fuel injection cleaning due. They checked my battery, which is 4 years old, and see it need to be replaced. I am grateful for their hard work and honesty. The front desk is very great. I would recommend this specific shop.
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February 2024 by Crystal Redinger
I used Firestone a few years ago. I always felt weird in the store...it was dirty and unkempt and the front desk people didn't make me feel like they knew what they were doing. I was actually told i couldn't bring my classic truck in as it was too old! Yet ...I was asked to please bring my truck in and then they said no. I have been going to different places since then. My car needed an alignment so I thought...I will try again. Oh my goodness! What a difference! The store was clean! You could actually look out the windows! I listened to the front desk people as I waited my turn. My trust was renewed! They really made me feel like they knew what they were doing! I even bought the lifetime alignment deal. I will be back. I feel comfortable there. Thank you for turning this Firestone around! And I trust them now to bring my classic in for an alignment.
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February 2024 by Diana Wren
That are the only ones open Sundays. They fixed the tire that had a slow leak. $34 and we are out the door and back on the road. Thanks guys.
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February 2024 by Robin Tool
The people were extremely pleasant and helpful. They informed me of what was needed for future fixing. Will start using them all the time.
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January 2024 by tammie linton
My son needed an alignment to his truck after it slid off the road. Reschedule the appointment and had to wait a couple of days. He takes the truck today and why did briefly and now the truck drives better than it ever has before. He couldn't be happier... And the techniciansuggested the lifetime warranty on the alignment rather than just to pay for a one time alignment which I think will save money in the long run.
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January 2024 by Randy Osterloth
These guys are great very quick and got the job I needed done explained everything before they did the work
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January 2024 by Riley Anderson
Had a 10:00 am alignment appointment, I arrived at 9:50, vehicle didn’t go back until 11:28. Manager offered a free oil change, I explained I live an hour away and don’t trust them to do a proper oil change, let alone remember to grease the drive shaft or any other fine details. The employees move slow, and are pushy with their Firestone Credit card practices Don’t waste your time or money here. Finally had my vehicle back at 12:30. 2.5 hours after original appointment time……
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January 2024 by Jeremie Larsen
Service here is always great. Sometimes like most shops they get busy, but the service to me seems honest and fair; the product is excellent quality.I bought tires from random shops in Spokane and I was very upset then I would only get 50% ware and spending $2200 on tires that are supposed to go 50,000 miles. This price would include insurance, tires and labor for a 1-ton.Since buying Firestone brand tires. The ware and traction I get with Firestone brand tires just blows my mind. All 4 tires are perfectly worn after 10,000 miles of driving, still like brand new.Service techs are really kind, quick, honest and knowledgeable. What more could you ask for?!! There no high pressure sales or anything shady. Just good business. I actually drive from the north side of Spokane to the valley because the service in my opinion is worth the several additional hours to go out of my way.
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January 2024 by faith kiruthi
Services good
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January 2024 by Lindsey Ressa
Great experience, staff was very kind. Ed has excellent customer service skills as he made me feel greatly valued. Most importantly, the fact that my car is taken care of here with honesty and integrity. I will keep coming back!
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January 2024 by Janice Wright
We have been well taken care of here. They do quick work and are honest
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January 2024 by Alyssa Doloughan
Scheduled an appointment for 1:30 and they weren't able to get me in until 4:00 (it happens) but the customer service was great! They even offered to go pick up my grandma from down the street in their personal vehicle when I came back and found out it was going to take longer to get the right tires on, so she wasn't left alone at the store.
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January 2024 by OtherMe
In a world today where wait times are going to be higher, these guys always try and be up front with the ETA, and they are great in giving best pricing around. Just plan ahead and it’ll be a better experience. Thanks guys.
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January 2024 by Scott
They were very helpful with answering all my questions. They talked about different options that could be added on (roadside hazard and lifetime alignment), but I never felt pressured to purchase. They just said to think about it while they install the tires and let them know at checkout.
