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January 2024 by Tiny Fitter
I had some unusual grinding noises, I figured I was turning my rotors unintentionally so I called golden rule and explained my problem and dropped it off at 9 pm on Wednesday night and received a message stating what exactly is wrong and was able to accept the repairs through text message and I called to confirm they received my approved repairs and said they did. My truck was done within a few hours and picked up my truck on Thursday night. Paid over the security message and was seamless and easy. Definitely will recommend golden rule to anyone that asks where they should go for issues with brakes and sensors. Exactly what I needed and fast to get my truck up and running again
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January 2024 by Katherine Davis
Highly recommend this small family business. They were efficient and reasonably priced. The lobby was comfortable and clean. All around great experience. Love the sign with quotes too. Thank you again!
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January 2024 by Sharon Nichol
We were quoted a higher price somewhere else. And decided to take our car to Golden Rule and we were so glad we did we saved 600 dollars. Thanks Golden Rule for great service.
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January 2024 by Jean Carmichael
I wish I'd tried Golden Rule sooner! I had vibration and trouble after putting on snow tires. The tire vendor told me they found nothing wrong. I thought an alignment might help. The crew at Golden Rule determined my issue was not the alignment. They advised me and did not charge me for their diagnostic time. I followed their advice and it worked. They are honest professionals. They listened and cared plus they are friendly. I am grateful for them!
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January 2024 by J W
I have been with the same shop since I moved to Spokane over 20 years ago, back when it was Alton's Tires. I used to feel like I could trust them and back then I could. But after a few questionable experiences, I finally decided to see if they were being honest with me. They were not. I've heard the Golden Rule Brake ads forever, so I brought my car in because my shop said it was time for new brakes. The Gentleman at the desk said, "you've got a lot of life left in those brakes, they're barely half worn. I'll see you back in 25-30,000 miles."You're damn straight you will!!! Thanks, GRB!
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January 2024 by Angel Payne-Calkins
It's hard when you're a female, not to feel like you're getting scammed when it comes to auto repair. I happen to know vehicles more than most women, so I can truly tell if that's the case when I take my vehicle in. These guys not only called a couple times to discuss my situation, but sent pictures as well. Even tried to fix a sensor and thought that they were unable to, so they didn't charge me for it. But turns out that they actually did fix it! I had a lot of major factors wrong on my truck, but they fixed me up within a day. I'm so pleased with my experience!!
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January 2024 by Debby DeChenne
Golden Rule worked me in and got my front and back brakes done by 3pm. Very nice men. They even gave me a discount and were honest. Strongly recommend them.
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December 2023 by Ken VanSickle
Fantastic service on my 2009 Acura MDX. I felt a slight wobble when breaking and took it in to have it checked out. They determined it was one of my rotors and replaced all four at no charge as it was still under warranty from a previous brake job. Finished while I waited and I drove away a happy customer. That is why I take all of my vehicles to Golden Rule Brake!
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November 2023 by Daniel Conrad
Great service, only fixed what needed to be fixed. I appreciate the honest evaluation, estimate and reasonable rates for a job well done. I'd recommend this Golden Rule Brake location to anyone needing brake service. Thanks Kellly!
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November 2023 by Steven Titus Jr
Kelly and Mark quoted me and were able to get me a prices hundreds of dollars under what other shops were quoting me. When I came in after making my appointment they ended up saving me another couple hundred dollars. Golden Rule is my favorite shop to go to for any repairs I’m sad if they’re unable to do work that’s needed. They always have great recommendations for others though!Services: Steering & suspension repair
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October 2023 by Patricia Miller
I took my car to perfection tire in CDA in May to get the brakes checked? They said I had ample time until about the beginning of winter season. Brought my car back to them in late September and the breaks were at the same status. I didn't feel comfortable. Took it in to golden rule break. My breaks needed to be done. They also cleaned my back brakes and for a reasonable amount of money. I know everyone's experience is different. However, these guys take pictures and are truthful and it's amazing. I promote them 1000%.
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October 2023 by Dolly Fox
Not knowing about the details of brakes and all that goes into the mechanism of how they operate, I am pleased with the outcome. The paper work and photos, including an explanation of the work is good business from my stand point. There reputation is what got me there and so far, so good:-).
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September 2023 by Richard Withers
Professional expertise, excellent service and communication with customer, pricing commensurate with customary industry practices. They replaced the front brake calipers, rotors, and pads on our 2015 Fiat 500L. I think I was charged the core charge on both remanufactured calipers without being afforded a refund. However, they did grant me a 10% military discount on parts and labor. I fully intend to give them additional business for future brake services. Thank you, Golden Rule Brake, for restoring the front brakes on our car. God richly bless you all, in Jesus' wonderful name! RichW
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September 2023 by Joey Clevenger
They were able to see my vehicle on short notice. Gave a thorough inspection. Thought I only needed brakes but they noticed a couple of other concerns. Reasonably priced and quick service.
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September 2023 by Daniel Worrell
These guys are great, and honest! Will do business with them again, car was dropped off at 8am and was completed by 2pm. I have always been hesitant about getting brakes done since I have been ripped off in the past by 2 other well known shops in Spokane, Golden Rule was honest in what needed to be replaced and didn't try to scare sell me into what I didn't need and I appreciate that!Services: Steering & suspension repair
