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January 2024 by Lucas Newton
Went there on Sunday to learn about Makeup, as someone who doesn't know Anything about makeup or skin care Riley was Very helpful and kind! They were patient and took me through all the steps and now I'm doing my own makeup and I couldn't have done it without Their help. I never met Riley before entering that store, but I felt like They were my best friend for years, Such an amazing person :)
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July 2023 by Robin D
Took my niece here as part of her YES Day. They had everything she wanted. Clean, well stocked, easy access.
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October 2022 by Emily Carnine
I've never been a person to leave reviews but I have to say I had one of the best Sephora experiences today.Riley was helping me and was doing an absolutely phenomenal job.You can definitely tell that they are passionate about their job and love to help and assist people with their needs.I don't like to splurge money but they got me splurging ?So 10/10??
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August 2022 by Kianna Mildner
Omar was wonderful. He had great recommendations and fantastic customer service. I highly recommend you find him when shopping!
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June 2022 by Amii Brooks
Wasn’t greeted or helped with shopping experience, not very nice customer serviceStore didn’t have birthday gifts and clerk would not give me a perfume sample
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December 2021 by Georgia Patrice
Amazing service, the absolute sweetest girls work here. They took the time to search basically the entire store to help me find a specific lipstick shade right near the end of their shift. Special shoutout to the manager, Lexi - just an absolutely beautiful person who is so kind and patient with her customers. Cannot recommend this store enough.
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December 2021 by Pearl Stevens
One of the friendlier sephoras I've been in for sure. Years ago you would barely be acknowledged but now at least one or two people greet you the moment you walk in. Not a lot of product or free samples but I suppose that has to do with shipping delays like everywhere else. I appreciate that the ladies working are always quick to help me find what I need and offer alternate solutions or locations if they are out of something. Not a fan of the bag fees but it's washington, so what can you do? Keep up the good work!
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December 2021 by Neese
A zero score sadly. Less than friendly staff. Like going to the grocery store instead of a Sephora experience.2 out of the 4 items not available, told to use my points elsewhere because they doubt have anything worthwhile. No greeting, no thank you, no goodbye and no one else was in the store!After purchase done they tell me it’s state law in plastic bags and had to charge $.09.
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March 2021 by Kayla Cowick
Extremely rude staff and manager.
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November 2020 by Mary Perez
Here’s to the rude staff that don’t want to work! Sephora has what I was looking for. You both specifically said they don’t have it on line! I will be shopping at a competitors. I was the only person in the store. I was asking for help, and you shut down every question I had without providing an alternative. That says to a customer you don’t want to help them. That says you would rather not have their business.
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January 2020 by Gretchen Matt
Victoria was awesome! She empowered my teenage sister and made her feel beautiful, even without makeup on ?! She did a great job interacting and helping her with her first makeup experiences.
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August 2019 by Sabrina Marshall
Love this place forever
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July 2019 by Tessa Merritt
It's a great store
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February 2019 by Natalie Jackson
Sephora was at one point my favorite store. On my 4th attempt I was scheduled with my favorite associate. Time was limited as I was already booked for a previous appointment BUT since I'd been waiting for an option to look into the new Huda Pallet since Christmas I took iy telling her I couldnt be there until 1230. I thought thats what I heard back. Got there today after rushing through another appointment to find it was 12. Instead of telling my associate I was there the lady I checked in with went and got another associate who I am praying is NOT in management. Poor customer service skills in a very needed environment. Basically was told appointment was at 12, we CANNOT work you in. I explained I had mentioned when I made appointment the previous appointment. Again, monotone could care less voice appointment was told appointment at noon and again since we had you booked for an hour cannot work you in. Maybe 2 to 3 people in store. No offer of an Im sorry there was a mix up in appointment or an offer to help me later or reschedule. If she is a manager explaines the bad results I see. I was told a couple trips in prior to schedule with a particular associate that they cannot advise people when certain staff are there for staff safety. Ummm how is one to book an appointment with an associate of their choice if you don't know when they will be available?? All I wanted to do was play in the Huda Naked pallet to see if I liked enough colors on me to purchase. Good thing my previous appointment was a birthday massage!!! I even calles as I was going to make a complaint at a higher level as this used to be a great Sephora. Was advised by the associate on the phone could only make a cpmplaint to her as she IS the manager!! Explains the terrible customer service I got! Customer service has gone down hill!!! If less than one star was an option thats what it would be. So no new birthday make up for me! Going to have to find a new make up spot. Any reccomendations??
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February 2019 by Carrie Davis
I wanted to buy foundation, a brow pencil and a contour and the gal would only show me how to apply one item. Said Sephora won't let them demo / teach more that one product. So I left with foundation and will head to Mac for my contour and brows. Seems like a terrible customer service policy to enforce.