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November 2023 by Ammie H
The owner is a ***** and a fraud. Only takes cash. Business is not even licensed. I took my sons car into be repaired was told that they would not start the repairs until I paid $1000 in cash. I paid the $1000 in good faith and trusted that they were the experts in car repair. They got used parts from a junk yard and tried, unsuccessfully to make parts for an automatic car work in a manual. An electric harness. I wanted to come get the car and have it towed to a shop that could do the work. I was told I needed to pay an additional $1000 or they would not give my car back. I asked for an itemized bill. I asked for it to be emailed. The owner refused to provide the bill. He said I needed to come get it in person. I can in person asked for the bill and he still refused to give me the bill. I am going to have to go the legal route to get this car back. I looked at reviews online after the fact. Multiple people that he has taken advantage of with similar claims
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September 2023 by Debra P.
Best mechanic I have ever visited. Prompt, honest, no extra strings attached or fake issues suggested. It was awesome. Very kind and informative. After quality not your wallet. Extremely glad I came and checked it out via Groupon. THANK YOU.
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September 2023 by Joe B.
Purchased a used car from Patrick @Ultimate car care ,paid cash ( cash is KING to him) 9 months later still cannot get a title from state because he did not own vehicle nor have legal right to sell it as he stated in 1st place And of course is unwilling to pay back money as a honest "man" would do .Patrick is a crook , does not own the business as he states .
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September 2023 by Tina Thompson
Highly recommend!!! Very friendly. Takes time to explain everything and shows you.. pricing is very good.. * Support local businesses*
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August 2023 by Carla
I would never use this mechanic he used aftermarket parts on my car and it still had problems. I took it to the dealership and they found the problem and put recommended parts. I had to payed him over $1000 and it still didn't run right. I will never use him again. Very shady mechanic.
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August 2023 by Evan Hoch
Un reliable been waiting 2 years for him to fix my car fails to get back to you in a timely manner will not recommend him.Services: Electrical repair
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August 2023 by Debbie Crow
I had a Groupon, they were great and worked to fit me in. Oil change was very quick
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August 2023 by Carla H.
I took my car to him with the understanding that he was going to check out the code my car popped. When I got there he just started tearing the car apart and told me that this is what needs to be replaced and showed me what looked like an invoice that had a figure of over $1300. But said he'd do it for $800. It still was running the same so I took it back this time they put the code reader on it and said I needed a new part was going to cost me $250. He supposedly cleared everything out and told me to drive like I do as it will take the computer some time to relearn the car. It popped a code right away again. I took it back and he never got to it to check the code. I told him I would send someone to pick it up. He locked it in his lot b4 was even closing time. I ended up picking my car up the next day and took it to another mechanic that diagnosed the problem. The part that were put in were some off brand that was not even recommended for my car. And one of the parts was defective. He is a cash only mechanic, and I'll never take a car to him ever again.
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July 2023 by Michael Silva
If you are looking for an honest mechanic with extremely competitive pricing, this is your spot.I have been going here for over 5 years for everything from routine maintenance/ oil changes to major issues. They have worked on 4 of my vehicles and I've been more than happy every time.
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May 2023 by VERONICA GANN
I have been going to Ultimate Auto Care for over 6 years. Pat has gotten my vehicle in ASAP when needed. One thing I really like is that he explains what is needed, why and then shows me the parts he replaced. When I think it might be time to replace a part or do some work he will tell me if I need it or not. I have never felt taken advantage of like in some others shops. My only observation where he could do better is he could use help answering the phone & ordering parts.Services: Tires
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April 2023 by Angela Mitchell
I came in for an oil change. Pat was so accommodating even though they were very busy he managed to come out and talk to all 4 of his customers that were getting work done on their cars. He gave me some coupons for free oil changes and he said to give them to our caregivers as I told him I was in senior care and we employ caregivers. I was surprised to see a not so nice review on here because that was not my experience at all, quite the opposite. As a matter of fact a lady getting work done to her car was told how much it would be to fix the air conditioning motor and explained that she could drive quite sometime before spending over 2000.00 to fix. I will definitely go back.Service: Oil change
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April 2023 by Deb Bruce
Pat is a con man, buyer beware. I have reported him to the attorney general and will be going to small claims court. If you have a similar experience please reach out to me me.Service: Oil change
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March 2023 by D D
These guys are amazing! Professional, fast, knowledgeable, and friendly! Highly recommend!
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January 2023 by The Jefes
DO NOT USE Ultimate auto care. Go to any other repair shop in Spokane besides them. Patrick was so nice when I initially brought my truck in to be repaired. First it started off it needed a read end. The first quote was $4000 the next quote was $5750 then the quote for all the way up to $7,500. He overcharges on labor and parts and in his words if you try to bring your own parts in “You can’t break steak to the table! Again, this repair shop will treat you unfairly and overcharge you on everything. BEWARE!Service: Brakes
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January 2023 by Pedro Toledo
I’m not sure what the last person’s review is about. Sounds like there’s more to the story because these guys were by far the best around! Used these guys and they were straight forward, fair with pricing, and had amazing customer service! Very helpful with our situation and would definitely use again.Service: Steering & suspension repair
