-
February 2024 by Shay Ramsey
Shout out to Lincoln at vans at valley mall. He was such a great help! I changed my mind on shoes so many times and ran upstairs to get each pair and was such great help and no complaints.
-
February 2024 by Rebecca Barrans
We had outstanding service! The staff was friendly and helpful. We will be back.
-
September 2023 by Bridget Bridget
Mason went above and beyond, thank you. Made the experience exceptional.
-
August 2023 by Denise Jennings
This has always been my favorite Vans store but today they took a dive. I pre-ordered online for the Valley store and after calling and being assured my order was ready, I went in to pick up. The manager had no clue about my order and it took awhile for them to figure it out and produce the shoes....that was fine. But the attitude of the manager was not nice and he made me feel like it was problem for them to fulfill my order. In the end he put the shoes in a bag, shoved them at me and turned away. Not even a thank you for coming in or a smile.So lame and not at all like the Vans store I'm used to.
-
July 2023 by j R
They never have your size or your size in that color or that color in your size and be prepared to spend 130$ on the same shoe you bought for 40$ 5 years ago only now it’s made worse
-
April 2023 by matthew beyer
I had great experience shopping and getting my new deck everyone was polite and helpful
-
February 2023 by K B.
Love this brand and the store has good customer service, every time I come in I am greeted and helped when needed. It's in the Spokane Valley Mall which I find to be very convenient.
-
August 2022 by Bre Dougall
They were very nice and available to assist. Great experience! Will definitely be going again.
-
July 2022 by Debi B.
I was able to return my grandsons shoes without a box and the girl who helped me was very professional and friendly
-
April 2022 by Jaime T.
We came into the store and was greeted by Sierra. Nice guy, friendly and helpful! Saved us a lot of time going around the store looking for things. He was patient and took his time with us! Awesome experience.
-
March 2022 by Elise R
Very friendly staff! They’re always so helpful when I’m trying to find the right shoe. I’m extremely indecisive, but they’re able to have fun with with it! Special shout out to Brian very nice and lickety-split running shoes. Super awesome guys thank you! Also high quality, some pairs I’ve had for years! I don’t skate in them but I hike, work, as well as everyday wear. Great traction, they’ve always been my favorite!
-
March 2022 by Bryan Baker
Love this store, my daughter loves it too. Staff is always nice, responsive and all are happy to help. Great products for a good price.
-
December 2021 by Jason Rowell
Great store, friendly staff, helpful, clean and good selection.
-
December 2021 by Lamour Solutions
Great staff and the manager Noël is super cool and runs the place super well and clean and fun music lots of cool clothing and shoes. I love the staff there and they're all super rad. Five stars all around!
-
August 2021 by Erin N.
If I could give negative stars I would. It's not the shoes that suck it's the customer service. I went in to this store buy a size 6.5 women shoe. While there I asked the worker for the specific size shoe. He told me that the shoes are gender neutral and walked away like he had PTSD from me asking for a woman's size. Later I called the manager and asked how I should have asked for a shoe size and she said that I asked how people typically would ask but that the worker felt upset. I had never mentioned who the worker was to the manager. The manager than proceeds to tell me that all the managers in the store that day had told her about it. I'm not sure how anyone is supposed to ask for a shoe size in this specific store. Clearly, anyone can wear any shoe. But a size 6.5 in woman's is not the same as a men's 6.5. I would recommend if you do go to this store that you ask the worker what size you would be and never assume the gender of your shoe.