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March 2024 by mary miller
My internet has been on and off for four days. I have now called four times and no one ever calls back or tells me what is going on. The technician was also incredibly rude. Will be looking for other internet options tomorrow
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October 2023 by Alaskan Whiskey
Writing this review is barely possible with this internet
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March 2023 by Northern Edge
I'm so glad I was finally able to switch internet service providers. I have been using Weird Wireless for several year, simply because they were my only option, in my area. The internet was sufficient, at first, but has been slowly going down hill. It's because they've been packing too many users on their servers. Weekends and holidays I couldn't even do a simple web search on one device. I've had technicians out to the house and spent many times on the phone with them. They all say it is working as expected, but their expectations must be pretty low. Most of them were pleasant. I talked to an older technician on the phone and he was extremely nasty.This December I didn't have internet for the entire month. We've also had days and weeks without internet (I've never been compensated for them). When I mentioned having to jump on my neighbor's internet (Starlink) to pay my last bill because I didn't have internet, I was just ignored.Then WOW increased my monthly charges and I was able to find another provider (J&R Electronics). So I switched at the begging of the month, of which I was payed through. The next day I they sent me a "Past Due" bill that addressed their 30 day termination period at their new fee rate and some random guy to crawl around on my house, while I was out of town. Mind you, my internet transmitter was on a pole in the yard. Not on my house.So far my new provider's service has been amazing. We're paying less, with ten times the speed as WOW. All in all, the people at WOW seem nice enough on the phone, minus the one technician, but their service is awful, they're not customer focused, and they will screw you over if you let them. In my mind that is not good business, and that is why I'm writing this review.
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December 2022 by Volkova
I believe that this company having 3 stars is honestly very generous. The service is abhorrent, the connection speed is never consistent. Customer service?? you can't even really call it that, with this "company" no such thing exists. They only want money it would seem. I would never recommend this internet provider to even my worst enemy. When we called to report a problem, we were told that they wouldn't send someone over 1 customer having issues, that it would only be worth going out for 4 or more customers. Not worth it??? Guess your service isn't worth our time then. Would rate 0 stars if I could. I never go out of my way to write reviews, but with this, I feel the need to.
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December 2022 by Noctali
I believe that this company having 3 stars is honestly very generous. The service is abhorrent, the connection speed is never consistent. Customer service?? you can't even really call it that, with this "company" no such thing exists. They only want money it would seem. I would never recommend this internet provider to even my worst enemy. When we called to report a problem, we were told that they wouldn't send someone over 1 customer having issues, that it would only be worth going out for 4 or more customers. Not worth it??? Guess your service isn't worth our time then. Would rate 0 stars if I could. I never go out of my way to write reviews, but with this, I feel the need to.
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October 2022 by Terry A
Amazing customer support
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September 2022 by Brad Hathaway
Have no connection at all about half the time. Feel like I should be paying about half the bill.
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February 2022 by David Thiederman
WOW just completed running Fiber Optic wire on the Hope Peninsula (Hope, Idaho) Red Fir Road and I am one of the 1st to have it connected to our house. Matt and Sam were knowledgeable and pleasant during installation; with the Fiber Optic cable connect at the house they ran into some existing phone wiring issue they had to resolve (internal phone wiring was used to provide the signal to the router). The end result was High Speed Internet with a variety of options for speed: 25Mbps/100Mbps/250Mbps/500Mbps OR 1000Mbps (choose your speed/cost). I will also have WOW transfer our phone Land Line through the Fiber Optic. Two of my neighbors are going to connect with WOW.
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February 2022 by LackingAce (Andrew Erickson)
Website dont work. Install fees too high. Slow speeds for high price. "Burst speeds up to ##mbps" is not a "normal" thing that occurs with WISP providers. That's a bad business practice.
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January 2022 by Ron J.
My internet has been down more this entire week than up I think I should get a reduced bill this month working now but for how long who knows
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January 2022 by lucas Veitenheimer
Good customer service but when in comes to their internet its very inconsistent. For most of the day i get 20ms but right around 7:00pm everyday it goes down to 1-3ms
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October 2021 by v
Horrible for gaming just constant high ping (high latency) hopefully they can fix it but it’s not worth your time and money right now if you plan on doing any gaming also very overpriced for such low speeds.
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October 2021 by Luke Foster
If what you are looking for is internet speeds from the early 2000's, then this company is the right one for you. Expect frequent disconnects, constant packet loss, unstable down and up rates that constantly go way below what the contract advertises. Feels really great knowing that you can get internet that has about .125 up and occasionally 1 MB down. You are lucky if you can get above those rates and have it stay consistent as it should be. Really recommend that you avoid this company. Tech support is also incredibly unhelpful as they will always say that everything is good on their end, despite the fact that the numbers you are getting on your end are not quite what they should be.
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August 2021 by Danielle Nesbitt
I had air pipe for 5 years due to being in a remote area. The internet was just OK, but I am limited on options where I live, and they offered me the best plan for the best price. Recently, my internet seemed to be slow/spotty. I went on vacation for a couple of weeks, when I came home it was not working at all. I called to see why and the lady said she needed to “ping” my router from her end. It worked (poorly) for a few more hours then stopped again. I called back, got another person, who informed me I had been dropped as a customer weeks ago due to cell provider taking over the tower they used to provide my area internet and I was 1/12 customer they could no longer service. I was extremely upset because this had apparently happened almost a month prior, I was given NO warnings or notifications that I would no longer receive internet and had paid a whole other bill cycle thinking I was still their customer. I tried to ask them who they’d recommend for internet in my area now, and they couldn’t offer me any advice. I’m stuck now searching for a new internet provider, with very limited options and no internet at my house in the meantime. I would’ve at least liked a notification prior to this happening so I could’ve been prepared and had time to find another provider. It would’ve also been nice if the person who accepted my payment over the phone would’ve told me I wasn’t a customer instead of just taking my money.
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July 2021 by Brenda Pfeifer
Recently I lost internet service at home. I called customer service and I spoke with a very nice staff person who listened to me as I told him my problem. He explained to me what the situation is and a timeline as to when my internet service will be back up and running. I’m very happy with the company and the customer service is very knowledgeable, respectful and professional.
