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November 2024 by Andy Hilton
Always rude, always an inconvenience for the3m to help you.
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November 2024 by Ase Automotive
Generally very helpful. They do get busy and at times there can be a wait
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October 2024 by Timbre Freeman
They will lie to your face and charge you an extra $50 bucks when they promise they will not.
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October 2024 by Nynaeve Beach
Back in July of 2024 I had to cancel my plan with XFinity because I moved to a location XFinity did not provide coverage for. As part of canceling my plan I had to return my equipment (which is totally fair & makes sense. I didn't need it anymore anyways). So I put my modem into a box with my name & address on it, walked into this XFinity store & handed the box to a representative. The representative said that was all I needed to do & I left. A week or so later I started getting messages that I needed to return my equipment or I would be charged. So I called XFinity & told them the store I had returned my equipment to. Fast forward to present, I am now being sent to collections to pay $127 for a modem I RETURNED TO THIS STORE. The actual WiFi service with XFinity was fine, but apparently moving to a location they don't cover isn't acceptable. Even if I move back to a location that XFinity covers, I will never use their service again. Hope this helps someone.
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October 2024 by njkomp
Would leave zero stars if I could. Tech, said they initiated a ticket to get service going, said they would give a call. Two days later, no call, I call customer service, and no ticket has been initiated. Then, I have to wait for a tech to physically come set it up. At this point the service should be free with how crappy their CS is.
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October 2024 by Rick Thomas
Sitting here to exchange a hard wire box for a Wireless, one person working , wait time over
1hr it’s sad.
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October 2024 by David Volking Jr
They don’t even deserve a one star
Absolutely the worst customer service
I sit there for 45 minutes with no help
They where busy having personal conversations with people then helping customers that actually needed help
Manager sit up front doing nothing
Could have helped me the whole time
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September 2024 by Catey Moen
Huge, thank you to Stevie. She fixed a huge problem in my account I've been dealing with for over a month now in just a few minutes.Thank you for caring I appreciate u
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August 2024 by Rival
DO NOT USE XFINITY. They told me they could switch the due date to the 3rd and I’ve been waiting for it to happen, had to sign on my lease and cancel. They didn’t note it being canceled 3 days before the due date last month on the 23 but noted the call I had to cancel it because the in person people didn’t do it. Got a call from them on the 28th to rectangle for the second time! And I am still being charged for next months rent. After being told I have to change the due date when they misinformed me that they can do it.
THIS PLACE WILL STEAL YOUR MONEY GO TO T-MOBILE THEY ARE WAY BETTER
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August 2024 by Ross Ferguson
I wish there was an option to give 0 stars. My Mother is visiting. And had an issue with her phone. Part of the issue was that she could not receive calls or texts. After driving for an hour and a half. Because this is the closest location to my summer residence. I had some business to attend to. So I dropped her off. They refused to help her because I was not present. Because the phone is on my account. But what is even more alarming and concerning. They refused to allow her the use of a phone (AT A PHONE STORE). To call me or for them to call me. To update me, on what was going on and that they could not help her. So she was stranded. She did not desire to make any changes to the account. She had possession of the phone. Her only objective was to get the phone working again properly.
In Arizona, she has gone in several times alone. It has never been a problem. I am sick and tired of corporations. They’re stupid “nonsense policies.” That are stupid, inefficient, incompetent and unnecessary. I have several accounts at different properties with this company. I will be pulling all of them !
They are the second most hated company in America. Ask yourself this. Why would an Internet, cable and phone company be the second most hated company in the entire country ? OF ANY ‘TYPE’ OF CORPORATION.
Lastly, if you call them for help. You will wait on hold for sometimes over an hour. However, when you first call. The automated system, asks you if you are a new or existing customer. If you select the new customer option. Someone gets on the phone immediately. How ironic ?! So they care more about customers that don’t exist. Than customers that do exist. (That in some cases have given them thousands or “TENS” of thousands of dollars of their money collectively). There is no integrity here ! Shop elsewhere !
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July 2024 by Alyshia Abbey
Absolutely abysmal in store experience. This company has dishonest marketing techniques, cheap sales tactics, and manipulative customer service. After 10 years in retail I am appalled at how inconsiderate and rude each employee was. I spent over an hour waiting in store watching the interactions and left in disgust.
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July 2024 by Tony Ortega
They deserve a negative zero rating, customer service is disgusting! Paid off my 13 pro & got out because their customer service is so bad & not worth the little savings you get from a bundle.. they have records of my device being paid off but still today 7/11, haven’t unlocked my device, said it’s takes 24 hrs 14 days ago.. literally holding my phone hostage..
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July 2024 by Robert McDowell
Trashy service. We have all updated equipment and have observed our Mbps go up and down all day and even dropping out completely on a regular basis, this is not an equipment issue it's just the provider. If you rely on a steady connection do not use this service.
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June 2024 by Ken
Service tends to be great but that's if you're willing to wait an hour for it. I get it's difficult assisting dinosaurs who can't comprehend Google Search but there still needs to be more associates considering their traffic.
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May 2024 by Mike Waltering
I just realize Xfinity can't even reply to one message on any of these good or bad I pay for a service a service that is not to be played on repeat over and over. What is so hard about Hiring people who spoeak English I don't speak Arabic.So you respond to everybody else's post but mine
