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January 2026 by Salvatore Lorenzen
Do you want 30-50% of the speed you pay for as your internet service?
No call, No show service calls?
Chatbots that heavily filter you long before you reach ‘live’ agents?
‘Live’ Chat agent support from overseas that strings you along and disconnects you?
Support that just continally consists of rebooting your modem?
Xfinity has all this and more! For nearly $200 a month and you can have a similar experience I’m sure!
Hey Xfinity - when will you fix the issues you were supposed to check out today but instead did a no-call, no-show on the appointment I scheduled and then would not allow it to be rescheduled for tomorrow because tomorrow is booked? I’m still waiting…
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January 2026 by Stan Gilmore
I'd give them a zero if I could. Negative number woukd be nice but 1 is as low as they allow. Actually hung up on me when I tried to explain why I was changing service. Customer service is a foreign concept.
Update: The chat request they sent was expired but I went on line and tried again. A gentleman from Tennessee was probably the most helpful Xfinity customer support I've ever talked to. I have a call back set up for a couple of days from now. Fingers crossed! I have not abandoned all hope.
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January 2026 by Shayla Edwards
Stevie was helpful, Informative, patient and kind! Helped my grandma out a whole lot and got us a great deal.
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December 2025 by Shirlene Broesch
This has to be the worst company I have ever dealt with, I have been trying to cancel an account of a deceased relative, I called to cancel, a month later, got a bill overdue, called Xfinity, kept transferring me, finally the third person told me I had to return the equipment, I offered to pay 110$ for the equipment and pay my final bill, they said no, you have to return the equipment, you would think I was trying to buy a house or a car all the crap and transfer to different people, they could have told me when I called the first time to return the dam equipment, now a month later, still waiting to close the account, worst company ever...
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December 2025 by LINDA TAYLOR
You may have to leave as long as an hour, hour and a half for help with your needs. The technicians are very busy. You can pay your bill there.But I must say it is not an easy in and out situation. Never!! They need more employees to keep it moving like it should. I have found that all electronics stores are short on staff. It can be very frustrating!!
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December 2025 by Megan
Joe is amazing! He was personable, friendly & extremely knowledgeable. He was able to quickly diagnose the problem with my mom's phone & provide a solution. We are so thankful for his wonderful service!
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December 2025 by Chelsea Cummings
Paxston was great helping me get a new phone and hooking us up with a new modem and internet set up! Thanks so much!
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December 2025 by William Auer
Great Store!
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December 2025 by Eric B
DONT GET SERVICE HERE. Returned ALL of my equipment and left with no outstanding charges for them to turn around and say I never returned it and now am being charged for the equipment I returned in person!! Extremely unprofessional and making my life hard for no reason.
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December 2025 by Alissa Colegrove
Pete and Larissa, and all the staff we spoke with were super helpful and kind. They helped us get all set up with our new phone lines, and lowered our internet bill. The customer service over the phone for xfinity corporate however, was terrible. They actively created problems with our account that could not be resolved without going back into the store. Go in person to the store, they got you covered. Pete stayed almost 45 minutes past his shift and missed a personal commitment to help us. So grateful for him.
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December 2025 by Jared
I checked in, which they have you do by phone number and say they can text you. I was #4 in the line. Two other groups checked in after me. I sat there waiting for about 40 minutes and the last group to come in that checked in as #6 got seen almost immediately, so i just left. They never even texted me.
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December 2025 by Brian halverson
Jess in the valley has given us over 7 hrs of time in just 2 days. His candor and understanding has been a morale boost and a light to see by. He's a genuinely good person w a huge heart. Thank you Jess. The Halversons. See you at the boil.
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December 2025 by mc kibreddle
Got a new phone. some guy named Andrew working there is the goat pls talk to him he will set u up GIVE Him a raiseee🥹🥹🥹🥹
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November 2025 by Jenna Browning
I have to say, this was not an easy process. I switched from Verizon, who I’d been with for about 17 years. My mom and I both upgraded our phones when we switched too. We unfortunately encountered our fair share of issues setting everything up. As frustrating as the process was, Pete was able to help me out immensely. Not only did he give me his number to reach out to him while it was being fixed, but he messaged me while off the clock to help me out, he went in early for his shifts, and he even stopped taking customers to focus on helping me. For a commission based position, I know how big of a deal that is. I can’t say enough how great Pete was! Incredibly kind and understanding of my frustrations. He was able to solve everything in the end, and I’m very happy with my phone and the service. Thanks again, Pete! (Give him a raise, I mean it).
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November 2025 by lindsey Pickman
The agent wasn't paying attention to my needs. He scanned my returned item but didn't take another 2 minutes to give me a receipt or some kind of paper trail to confirm my return. He was under pressure of the long line of Customers. There should of been more coverage for him to have back up help at the door for signing in Customers. Great company, but customers are # 1 for your business.
