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January 2024 by David Cramer
Worst service I've ever had In the last 10 yrs that I have been with AAA ran outta gas didnt show up for hours after time specified then of all things he was rude and didn't give me any of the gas he was supposed to give me to do all this with my wife freezing for multiple hours thx AAA .....more like zero never there for you rude and inconsiderate
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January 2024 by Jarell Akeem
I requested my car be towed at 8:23 AM approximately 3 miles due to my clutch going out And due to the negative weatherI received confirmation that AAA received my request however, a tow was not authorized for more than three hoursI called multiple times only to be put on hold and disconnected multiple timesThe current wait time kept saying five minutes. As time passed, it was a continued five minutes for more than an hour.Once I was able to get a hold of AAA, I spoke with the lady named Jenn. She was awesome She stated she couldn’t provide much more details, but she would get a hold of the dispatcher, and that the dispatcher would call me. She was very helpfulI waited for the dispatcher to call after getting off the phone with her for more than an hour.Nothing has been done and I’m still waiting and -3° weather.It is now 12 o’clock and I have received notice that a tow truck driver is on the way and should arrive in a half hourTotal wait time to make 3 mile journey approximately four hours that’s kind of ridiculous if you ask me.The customer service rep Jenn Gets five stars for her lovely helpAAA overall gets one star
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January 2024 by James Hoy
AAA might want to rethink their subcontract with Adam. Needed a tow out of Liberty Lake. Made arrangements with AAA at 11am via the Web and drove to the stricken car’s location. A few hours later Adam provided an arrival time of 2:16pm and AAA texted the GPS tracker link.With the tracker open; we watched Adam drive all over town spending about 15 minutes at each stop. 2:16 came and went and Adam was still in town. Wandermere; 29th Ave on the So. Hill, the Logan Neighborhood.When Adam finally hit the freeway he made it to a neighborhood off of Barker. He was at that stop for 15 minutes; hit the freeway and headed back to town.When we called Adam on the carpet; he claimed that dispatch drop the job and he had to go to Moses Lake. We pleaded with him to contact dispatch so we could get this taken care of as we still needed the car towed to the shop. He said he would and would call us back. We called him back after 15 minutes and he didn’t answer his phone.When we called AAA Customer Service they claimed that Adam marked the job as complete and that the broken down car was not at the location. Either this is not true or Adam’s internal GPS is broken. Look at the GPS data. Adam never made it to Liberty Lake. The only way this makes sense is that Adam is scamming AAA.Bottom line; we waited for 5 hours in 35 degree weather for a tow and the driver never showed up.Got the run around from the Driver and AAA CSRs. Driver blamed AAA. AAA blamed the driver. No one took ownership of whatever snafu and we were still left out in the cold.Had to call a local tow company and pay full price for tow. Total waste of time.
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December 2023 by Wynde McLovin
Adam was uncomfortably flirty. We followed or tried to as he towed the car and couldn't keep up as he was speeding. Then claimed the membership was basic and not plus. Which would mean extra charges, that he would not charge... wink. wink.Watch out ladies!
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November 2023 by Shane Mc
Took 2 days and over 4 hours in the phone to get a tow less than 5 miles
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September 2023 by Wendy Whitaker
Used them to plan an Alaska cruise. They did an excellent job, round-trip air fair, cabin and luggage return transfers. Very pleased with their service. Will use and recommend in the future.
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August 2023 by Mahal Charis
Always there when I need help. Great customer service. That’s why I only want AAA for my emergencies needs to help me.THANKS AAA
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August 2023 by Sean Lumpkin
They do very well for me.
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June 2023 by Jackie Williamson
Extremely helpful. Was able to reduce my truck insurance by $503. Thought I'd have to sell it.
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May 2023 by Dwight Cooper
All staff are knowledgeable, patient, and professional. All travel questions will be addressed, and you will be prepared to venture out on your bucket list trips.
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May 2023 by lisa burk
Saving d*** people from locking themselves out of their car daily. Thank you!
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May 2023 by Steve Randock Jr
I ordered tow truck. Received confirmation that they would be there in an hour. They never showed up.
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May 2023 by Jan Mukomela
Very helpful when I called. Highly recommend
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April 2023 by Wayne Coffey
They helped greatly.
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January 2023 by Catz Balou
I've carried AAA for year's. Had a rough patch and had to drop. Picked it back up ASAP.$150+ has 4 tows, roadside service, emergency car/hotel rental.1 tow paid for itself. ?