-
December 2023 by Manoah Solandros
The gal in guest services named “mud” went above and beyond helping me return a seasonal item. She was over the top helpful even though I didn’t have a receipt. By helping to look up the ACE account #, then finding the date of service and exact total match to my credit card history of transactions - she took my unused item back for a full refund. 10/10 service
-
December 2023 by Adam Marchant
Hands down the best Ace hardware in Spokane!! They have livestock feed supplies, ammo, and a great tool selection! Tons of helpful staff.
-
November 2023 by Toni N
Great store. Employees are always very helpful, especially Mud!
-
November 2023 by Sandy Roth
Lost, trying to find winter gloves....I passed by several employees, tried to get anyone's attention, and as I was about to give up.....a lovely voice from across the store says " do you need some help?"Mud, yes, a lovely lady named Mud came to my rescue, walked me to what I was looking for, and then rang me up.She restored the jingle in my heart" Ace is the place with the helpful hardware folks" Give that lady a raise !
-
November 2023 by Casper Ghost
I went in looking for old work low Voltage boxes and dress plates but could not find any. Great selection other wise.
-
November 2023 by shaun moore
Went to Walmart and Home Depot,For a product. Neither store had the product I needed. Called Ace Hardware, on South Hill, they had the product I needed. At the store Jim, an employee for Ace, was very helpful in obtaining the product that I needed.
-
October 2023 by Lynn O.
Really helpful associates. Very knowledgeable. Went above and beyond today. Thank you!
-
September 2023 by Mark Turner
This place is amazing. Building a camper van, make many (too many) trips here. New store is fantastic, the fastener selection is 2nd to none.
-
September 2023 by Ryan F.
This store is the definition of overpriced. Ace stores are allowed to pick from three tiers of pricing based on what the store wants. This Ace has their prices ABOVE the highest allowed tier. Their staff is normally pretty kind, but one worker named Dashell is incredibly rude. She's repeatedly made rude and inappropriate comments to customers who ask for her help as well as myself. She's incredibly rude. Item avilibilty is lacking, and with their remodel, it seems like many products are out of stock and have been for a while. They've undergone a 8+ month remodel and are still not done.
-
September 2023 by Jeremy B
My mom and I went here to find some mouse traps.It was difficult to find, since the store is under renovation.Jim was helpful and the cashier was friendly, as well.
-
August 2023 by Grant Hardan
Ordered pickup online available today. Went slightly before closing and said they couldn’t find the item, but the night crew will get it out. If I had known they wouldn’t fulfill the order today, I would have had free delivery for Monday. They said online is wrong and they only do free delivery for over $300 so we would have to pay extra for delivery. Terrible customer service all around.Update 8/28 order canceled for no reason given. Some communication would be nice.
-
August 2023 by Zachary Drinkall
I don’t live close to this Ace but I always drive down here. They always have what I need, customer service is great, and prices are competitive! Worth the trip every time.
-
August 2023 by Zach Nichols
Decent prices and selection on items. Definitely some things worth buying elsewhere if you plant to buy in bulk for instance but for odds and ends this place is great.
-
August 2023 by Kate Rau
Spike is terrific! I was looking for Bubble Wrap; no one could find it. Everyone was great, but Spike went above and beyond to track it down for me (it was in the back.) Super helpful. Keep that guy!
-
August 2023 by Wanderer
The staff actually care about helping customers, a real pleasant experience compared to the larger hardware stores.
