Allen's Cycle is a locally owned shop that works on all kinds of bikes, including street bikes, dirt bikes, ATVs, and old bikes that other shops will not even look at. They are known for having an experienced staff that knows what they are doing, offering reasonable service, and making old bikes look new. The shop has a sales floor and a junkyard or boneyard useful for parts and vintage restoration. Many find the people very friendly, helpful, and willing to offer advice at no charge, often going out of their way to fit customers in. However, one customer reported a visit where they did not feel welcomed and found the customer service unimpressive, feeling the staff seemed too busy to talk. Despite this mixed experience, the shop is generally described as a great place, a gem, and one of the only shops like it anymore.