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May 2023 by Tam B.
Went into this store with my daughter to look for a top / sweater. Upon entering the store, there were three associates that were together talking and laughing (not towards us as I was in ears distance while looking at items in a nearby rack.Not at any time did any of the associates acknowledge my daughter or me while we were in the store. It was a little bit odd, but we continue to do what we needed to do, and upon leaving the store, they were two other customers that came in. They acknowledged them, chatted them up, and proceeded to help them with what they needed.I’m a big believer in customer service and this location lacked it completely. I’ve learned from people I know that have had similar experiences but it’s important to not go by others’ experiences, take it for face value, move on, and try for yourself.Overall it’s not a huge issue in the speck of this vast universe, however, if I could would give this location a negative rating.
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January 2023 by Julie Torrey
Sales associates are top-notch, guy section a little thin compared to the girls , got exactly what I needed. Use the app as you do get a nice discount.
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August 2022 by Taylor
Your sales associates are pathetic, every single one of them that worked, you walked past me multiple times, I asked for help and you did not help, thank you for not making bigger girls feel included, you walked past and help a pencil thin girl but refused to help me. You’re all sad excuses for sales associates.
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February 2022 by Kaley Mason
ALWAYS has what I am looking for. Walked in and was asked for assistance and pointed into the right direction. My last pair of pants from here lasted 6+years and made of great quality. I love that i can get my size in a short! Happy to come back for another pair!
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December 2021 by Tim Lusk
As I was doing a little Christmas shopping through the mall, I decided to pass through one of their stores in Spokane. I did a slow casual walk throughout the perimeter of the store and made my way all the way back to the front door, as two employees stood by the cash register giggling and chatting.As I started towards the exit then one of them came out from behind the cash register and started to approach me. But I believe that was only because three female customers were walking in the door. I was prepared to purchase two or three sets of pajamas for my girlfriend. But now, I don’t think I’ll shop there ever again.
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November 2021 by Eric C
They had the jeans my wife wanted in stock. Changing rooms were open. Service was very good.
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October 2021 by Sheryl D'Uva
Not much I would wear
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October 2021 by E
Very nice jeans, and great deals during sales!
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August 2021 by Kayleigh De Cecco
Staff were incredibly friendly and helpful with my 12 year old son in choosing his back to school clothes.
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August 2021 by Krista Collins
This is one of my favorite places to shop in the mall. The employees are helpful and friendly.
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August 2021 by Nicole Sims
Went in today to get some new jeans for work. American eagle doesn’t carry my size or style I like in stores anymore (bootcut and artist flair size 6) but one of the associates gabby went abound and beyond to help me find what I wanted online and offered discounts too. Free shipping when you order in store. Just amazed me that gabby went out of her way to help a customer. That is how customer service should be. Rated four stars because I had to order instead of getting what I came in for today.
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July 2021 by Valentine Nikkithia
Super nice customer service. They are very friendly. My friend and I returned some stuff she ordered twice a d they were helpful with thetransaction.
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June 2021 by Jess Mclellan
Good store, sometimes some great finds.
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May 2021 by No Ranch No Service
Great service, no complaints, the workers are doing their best- during this pandemic, so we should be grateful for them.
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February 2021 by Alexa Jourdan
Customer service skills over phone weren’t great. Simple questions shouldn’t be answered with attitude.