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October 2023 by Gabe Lawson
A devastating event occurred when one of my wife’s wedding ring engagement bands broke completely off the setting. This ring has enormous meaning to her having belonged to her cousin, who passed at a young age and I was presented the ring by her husband to give to my now wife.Austins repaired it with absolute precision and made it look brand new with a turn around time that blew me away!So when I was looking for a birthday gift for my wife I reached out to Trina at Austins to find a set of blue diamonds for a pair of studs. Not only did she find me the perfect pair she also had them custom set in yellow gold for me!Thanks Trina, I’ll never go anywhere else, period!
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September 2023 by Lori Smith
Trina Burgin was an amazing example of the perfect combination of being personable AND professional. I had inherited several pieces from my mother and - in spite of my lack of experience with fine jewelry - Trina was incredibly friendly and easy to talk to. She was honest and very knowledgeable, yet not at all snobbish or aloof. She made what might have been a stiff and awkward conversation (at another store) super fun and memorable. She even answered questions for me later via text. Trina is the best! Highly recommend!
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September 2023 by Diane Wollmann
Trina at Austin’s Fine Jewelry is a keeper! She’s so knowledgeable, patient, kind, friendly and caring. She recently helped me with some family heirloom treasures. Honoring the memories and remaking the elements into new family jewelry. It takes a special person to understand the emotions attached to those family pieces and to help you move through that process of letting go and then recreating. Trina is a “gem”.
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August 2023 by Lorissa Fehr
I couldn’t have asked for better help!In February 2022 I lost a diamond from my ring. At the time I was in Spokane so I went to the nearest jeweler (Austin’s jewelers) and they were eager to help, even to rush the repair so that I could take it home with me before our flight out.The following February (2023) the same diamond fell out so I contacted Trina again and she apologized and asked me to send the ring down immediately. I had been incredibly gentle on my ring during that year. But once again they got it repaired in a timely manner and didn’t charge me for it either.Unfortunately about 2 months later that same diamond was loose and I could spin it in its prongs. Again I had been consciousin how and when I wore it. I right away put it away but hesitated to call Austin’s. Finally I called them and Trina was eager to get it fixed asap. They treated my whole situation like a warranty case and didn’t hesitate to do the repairs necessary.I could not recommend any jeweler more. They remembered who I was each time, they were very quick in repair (about 2 weeks from the times I sent it off to the time I received it back), follow up was great, and I felt like a valued person rather than I number in line. I hope to thank them in person when I’m in Spokane again.They are truly incredible, I appreciate all they have done for me! HIGHLY RECOMMEND!!
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August 2023 by Quinlan Jordan
I cannot say enough good things about Austin’s! After looking at several different locations, this was the first experience that felt personal. Trina took us into her office, and showed us upwards of 70+ different ring styles, all up close and personal. Trina went out of her way multiple times during the process of looking at engagement rings, and respected the budget I had in mind! and I am so thankful we stopped by!
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August 2023 by Krystal VF
I was referred to Sue from a friend who had a stunning wedding/engagement set. I had the absolute best experience working with her and Austin's. I was able to create my dream custom ring that takes my breath away. Highly recommend you visit Sue for any and all jewelry needs!
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August 2023 by Tyler Kuisti
I can’t overstate how excellent my experience with Austin’s Fine Jewelry has been. They made designing my fiancée's engagement ring stress-free and fun. I had the pleasure of working with Sue Chapin throughout the entire process. She was extremely knowledgeable about all aspects of jewelry design and took the time to explain things and educate me about all of the details. Sue always kept the focus on what I thought my fiancée would love the most and made me feel like the priority was creating something memorable and special for the love of my life. I will be returning to Austin’s whenever I want to create something unique and meaningful to celebrate the important milestones in our life together.
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July 2023 by katherine kennedy
I have always experienced wonderful help and guidance at Austin. Recently incorporated several small items into a brooch with a stunning result!
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June 2023 by Jeremy Press Taylor
Sue’s consultation and support throughout the entire process of a custom ring was unmatched. So appreciate her service. And Albert’s craftsmanship! Oh my, he’s talented! I came in with very unique ideas, and he came up with and executed the most perfect engagement ring! Very pleased with everything at Austin’s!
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April 2023 by janet graham
A friend told me about Austin’s after I had commented on her wedding band they designed there. I took a few very special pieces of family have and jewelry that has set in my drawer for decades. We sat down with the owner, Trina to create a design on paper. Albert their designer made a mock of our idea. I was in awe with how beautiful it had turned out on paper. I received my 3 generation piece of art all in one ring.It is so beautiful, a piece of art, I cried when I saw how this turned out. I have recommended them to everyone that has noticed this ring I wear everyday. The staff is friendly, professional, and knowledgeable about all aspects of jewelry and design.
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March 2023 by Noreen Duffy
We loved our experience creating a custom wedding ring at Austin's. Sue really listened to and worked with us to create the ring of my fiancee's dreams! We couldn't be happier!
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February 2023 by Lauren W.
In 2020, I had my ring (originally purchased from another out of business jeweler) reset at Austin's for my 10 year wedding anniversary. I was very pleased with the result and Dan and his team were great to work with. Fast forward to 2023... I visited Austin's Fine Jewelery to have my ring sized. I worked with Tammy, this time, she indicated Dan had sold the business and was "stepping back". Tammy and I agreed that my three band ring would be "un-soldered", gold added to size it up, and then "re-soldered". I have a previous bad experience with a jeweler simply thinning the band, snd the band later breaking, and when I asked Tammy about that she assured me that "Austin's never does that". One week later I pick up my wedding ring to find that only had the bands been thinned, but now they are mishapen. When I expressed my concern to Tammy, it was met with an argument, defensive of the shotty craftsmanship of their jeweler. She assured me that Kelly, the jeweler, "normally does great work" despite my disfigured ring. I asked how much gold, in weight, was added, she couldn't answer me. After about 10 minutes of me carefully pointing out the damage, Tammy ultimately agreed with me that the work was not of top quality, and needed to be fixed. I asked to speak to the jeweler so that I could ensure my expectations were clearly understood and she refused to speak to me. I asked for another jeweler to make the corrections (add gold BACK in, ensuring sizing was accurate and correct the damage Kelly did), and the only person they could offer me was someone they occasionally "give side jobs to". I asked to speak to the owner who was "off for the weekend". I requested a refund and the person working the front desk "didn't know how to give refunds". This place has seriously gone downhill since it was sold by Dan. Take your business ANYWHERE else. My wedding ring is damaged due to their negligence and inability to take accountability to ensure quality. If you care about quality, and taking care of your most precious jewelry, skip Austin's. You'll only be met with not only disappointing results but poor customer service as well.If I could have chosen ZERO stars, I would have. I finally was able to get in touch with the owner, Trina, 3 days later. She didn't apologize, offer to correct anything and took zero accountability for her business and employees. At my insistence, they provided a refund. Hoping that I can work with a quality jeweler to work to correct the damage they did!
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February 2023 by Sean M
Where do we even begin? Ring shopping is a stressful endeavor, even more so right before the holidays. The entire process from looking at dozens of rings, trying out different setting styles, comparing stones, to finally custom designing the perfect ring has been a complete dream.Sue is so kind and patient and truly made the experience of getting an engagement ring fun and stress free. She made it easy to learn about rings and stones in order to design the perfect ring. Her expertise and dedication will ensure that anyone gets the perfect ring for that special someone in their life.Before finalizing the design, we were shown a CAD image and wax model of what the ring would look like from the goldsmith. The care and detail you’ll find at Austin’s really makes finding the perfect ring not only possible, but as stress free and fun as you can get.
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January 2023 by Tim McCamey
My wife and I went into Austin's in search of a ring as a gift to my wife for our 10-year wedding anniversary. We had the pleasure of being assisted by Thomas, who we both cannot say enough great things about.Thomas was very personable, positive, and most of all, patient. He helped us tremendously in narrowing down a ring that we all thought complimented my wife nicely. Looking at all the different pieces can be overwhelming at first, however, he made it hassle free.We never felt pushed, coerced, or tricked in any way, and were also offered refreshing beverages during our adventure. At the end of our journey, we were able to narrow it down to the perfect ring!Being out of town, we are both willing to travel back and visit for our future jewelry pursuits, as this place left that good of a lasting impression on the both us!A huge shout out to Trina, the owner, for her assistance, courtesy, and comforting environment. Thank you guys soooo much!
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November 2022 by Dave M.
Very reputable and knowledgeable about gem stones and jewelry design. My wife has had several custom pieces done, and is very happy with the result.
