Avista Utilities provides reliable service to its customers, receiving positive feedback for their responsiveness and helpfulness. Many customers appreciate the financial assistance programs, such as a 35% discount for those with restricted incomes, which can lead to considerable savings and the dismissal of high bills after a year. The company's customer service is frequently highlighted, with employees showing empathy and efficiency during outages and emergencies. For instance, one customer reported a power loss in the early hours, and the representatives were praised for their quick resolution and understanding. Additionally, Avista’s service crews are commended for their prompt and effective responses to gas leaks and power issues, often completing repairs swiftly. Customers also enjoy the convenience of online bill pay, noting that they have had no problems with the service. Overall, Avista Utilities is recognized for its dedication to customer service and community support, even in challenging situations.
Customer service is 50/50. Amanda hung up on me when I called to try to enroll in the energy discount program, which Brian was kind enough to call me back about. Overall, stressful to communicate with.
March 2024
Thank you Avista Utilities for your help. My restricted income qualified me for 35% off and one year dismissal of current high bill after paying 10% added to each months current. When the year is up that past high bill is dismissed:)
March 2024
I smelled gas tonight around 10pm by the meter on my house. Two Gentlemen (I didn't get their names) came out and fixed the issue and replaced our gas meter. They explained everything and provided great customer Service. Thank you
