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January 2024 by I Gotcha
Get your money out fast and change banks! These crooks just admitted to giving the feds your private bank information to see where you shop! So crooked!
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December 2023 by Muhumuza K Robert
They don’t pick up calls, poor service.Zero star Zero star Zero star!
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September 2023 by Misha5551555
The most useless bank and manager in Spokane. Don't waste your time here.
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July 2023 by gary schroeder
Ami assisted me today, and she has in the past. She is a 5 star exceptionally talented employee and a fantastic example of the best of the best.!!!B of A is extremely lucky to have her.!!!GIVE HER A RAISE. !!!!!!!!
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June 2023 by Jasmine Ortiz
Melissa helped my husband and I today with some great financial advice and making moves to benefit our future. She genuinely cares for her customers and makes you feel comfortable like you are talking to a friend. In all our years dealing with banking, we have never met someone that has treated us as good as her. Thank you !
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June 2023 by George
Doors open 6 hours a day? 10 am til 4 pm? Open only 30 hours a week? Always a long wait in line with only 1 or 2 people to assist you. Poorly managed. Watch how many customers walk up and try to open the door after 4pm. More importantly, listen to what they have to say.
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March 2023 by casey johnson
Katherine Evans is an excellent associate. She took the time to assist my parents with their joint account in a timely and compassionate manner. I can’t say enough about her personable and professional service.
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February 2023 by Ian Henrickson
Worst bank I've ever been too. So poorly ran.
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November 2022 by D C
Switching to Bank of America was the best decision I ever made. They are always helpful, professional, and just great people to work with and be with. The convenience and ease of having everything in one place, like investments, makes it good too. There's rewards too for how much you have saved, and the assurance knowing your money is in good hands with one of the biggest banks in America. I couldn't ask for more, and will continue to recommend it 10/10 times to everyone.
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July 2022 by Anakin Skywalker
Professional, stellar, immaculate atmosphere. Yes, you will need to schedule an appointment. But it's better to get the one on one, focused time you need. The services and products here are phenomenal, and the process very streamlined and user friendly navigating them. I prefer Bank of America over the other bank I was with, although if I ever had a question online or in person, they were generally quick to get me to the right answer. I still use them, but BoA is just a better institution overall with more services and rewards your fingertips.
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July 2022 by Chad Kelly
Front facing customers are NOT treated as a priority. Understaffed and unapologetic about it. I entered the bank with approximately 5 customers ahead of me, fillied out my paperwork and took my place in line. The teller was apparently working on other transactions or some other form of business but not once did he look up and even acknowledge the growing line. After approximately 15 minutes he finished whatever he was working on and started to help front facing customers. I realize post pandemic has left many businesses understaffed but a little bit of courtesy and acknowledgement can go a long way. Very disappointing experience.
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May 2022 by cj hiatt
I used to have an account through this bank but closed it when I turned 18 to switch to a credit union. However, I sold my car and had a surplus check that I needed to cash. I went to the bank that the dealership used in order to cash it immediately because I was leaving for Vegas for my 21st and planned to have some of that extra money available. I even opened an account to make it easier and they had all my old information saved from the account that was closed for 3 years. The manager talked me into depositing the check instead and it turned out to be exactly what i was trying to avoid. They held the entirety of the check until the day after my birthday (4/26) and now that it has cleared they placed a deposit hold on it that they refuse to lift until tomorrow at 9am. Called them to try to get it lifted as my research showed that most other banks would do quite easily, only to be told that there is nothing they can do. Now I’m in Vegas and out of money when I have a $3K check that has cleared and deposited into my account but the bank decided to mot release.Additionally, here I am 14 days later STILL with no bank card, When I called and asked them to send it to the bank instead so I can go pick it up they said “that’s something we just can’t do”. What kind of bank not only doesn’t issue temporary cards but won’t even disperse a debit card on site!? I will now be closing my account through this bank and copy and pasting this review to every Bank of America in my area as I have dealt with corporate and they are this terrible and I want to warn everyone in my area about this terrible bank!!
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May 2022 by Debra Taylor
Excellent service! As with all banks, I would recommend making an appointment. Melissa was helpful, courteous and made my visit a pleasant one. Thanks, BOA
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April 2022 by Landon Dick
If you are going to schedule an appointment I highly recommend you do so with Aaron Yonker. He made our appointment and overall experience very pleasant. If we ever have other appointments we will be making sure to schedule with him. Thank you Aaron!
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April 2022 by Johnny Lunchbucket
How does a brick and mortar bank get away with being open only 7 hours per day? Ridiculous.
