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September 2023 by Marianne Zelinski
I appreciated that the sales associate was older and very experienced. I have had plantar fasciitis issues and have trouble finding a comfortable sandal that is good for my feet. She found me the best most comfortable fit I have ever had. She was very thoughtful and caring and didn’t mind taking the time to help me. I highly recommend the Spokane Valley Homestead Birkenstock store.
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August 2023 by Jenne Hatcher
Be aware that this is not affiliated with the actual Birkenstock company, they just carry their brand. DO NOT BUY A GIFT CARD FROM THEM if you are hoping to buy a specific Birkenstock because you can only purchase what they have in stock in their store at that specific time. I have been in their store 3 times and all 3 times I have witnessed upset customers because they think that they can return items they purchased online, or get a shoe fixed, etc. The name should really be changed to reflect all of the awesome brands that they carry. People walk in and go, “Oh, it’s not just Birkenstocks.”
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August 2023 by Dallas Arguelles
Don’t waste your time- buy online. Not even a hello when I walked in. Definitely no smiles. Was talked over while asking a question. Tried to ask for two different shoe sizes at once to save the girl time but she just walked to the back as I was mid sentence. Asking her for sizes was like pulling teeth so I just walked out. These shoes aren’t cheap so it sucked being treated that way.
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August 2023 by Amanda Macumber
My shopping experience here left me feeling extremely disappointed. Initially, I bought a size seven after trying on shoes in the store with their black sock. However, when I later used different socks at home, the shoes didn't fit the same. Even though I only wore them for about twenty minutes, the store refused to exchange them for a bigger size due to their stringent return policy. Knowing this now, I wouldn't shop at this store again.
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July 2023 by KootenaiBlades
I was very pleased with the service I received while shopping at this store. The young ladies took care of my pair of Londons and Pasadenas that I've had for 25 years. The prices were quite reasonable, and the time frame in which the issues were resolved was very prompt. Thank you.
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July 2023 by Carrie Rudd
I bought a pair of Nuu Sol flip-flops last summer and they were still under warranty. They have a year warranty anyway I went to the lake and they sat outside in the sun while I was in the water for a couple hours and I went to put them on and they completely shrunk. I called Homestead Birkenstocks and they told me that it says on the back of the shoes that they will shrink if left out I did not see this as it was just a little cardboard Insert that the flip-flops hung on no one in the store warned me of this and I was pretty upset. Needless to say I picked up the phone and called them and they said they could not give me my money back and that they could not get reimbursed from Nuu Sol. The manager was very rude to me and I told her that she should have her employees let people know because flip-flops are supposed to be worn in the heat. You don’t wear them in the winter and she was very rude about it. I contacted Nuu Sol and they gave me a $50 credit on their site to buy a new pair of flip-flops, and they also said that Birkenstock is supposed to contact them to get reimbursed, and that they would reimburse them. Good to know I will never buy anything from this Homestead Birkenstock ever again.
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July 2023 by Roger Norman
We like to get our family shoes here.Great selection, helpful staff.Limited selection for children.
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July 2023 by Marci Z.
They move slower than a snail that is dying. It's absolutely ridiculous! Took 15 minutes to punch an extra hole in one pair of shoes. There was one other customer and 4 people "working". One person was helping 2 people while the others stood around with blank stares on their faces. What in the world?!?!I will never go there again. I should have walked out and given someone else my business.
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May 2023 by Jacob Sanborn
Lily went above and beyond to make sure I was able to try every color and size we could think of, she is knowledgeable and so nice!!! We need more people like her in customer service. Thank You
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May 2023 by Uncle Bob
This place has very confusing sales associates. They don't seem to know much about the product and were not very helpful. I was trying to be overtop enthusiastic and pleasant to them and even with that they were a little hasty. Definitely a weird environment and I sense maybe some nepotism?
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May 2023 by Michelle Anderson
We got a good pair of Birkenstock sandals. $130 with tax. Wearing them in. Will update when we get back from vacation.
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April 2023 by Zane Luma
Was just in the store to buy a pair of Birkenstocks and the customer service in this store is horrible...I really don't know how they are still in business. I will never shop at that store again.
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March 2023 by Becca Johnson
I went in to get a new pair of Birks and when I walked in it seemed like the manager was yelling at one of the sales reps, I didn’t get greeted. She didn’t stop to say hi or welcome to me or the other person that was there with me, she just kept talking to the poor girl about a video she was supposed to post. I was waiting a while to get help and decided to leave because no one seemed to be happy to help. I was disappointed.
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February 2023 by S D.
Very appalled by the customer service over the phone. Incredibly rude and snarky.... Talked over me and laughed at me about a return policy. She didn't even let me explain the situation and insinuated that I was stupid for even asking about the policy. It isn't even about the return but the way I was treated. Very saddened about this entire interaction. Will never be shopping here, lost my business and my families.Edit : I will add after being talked over and asking over the phone why the lady was being so rude to me and kept talking over me she did not "hear me out" and i did try and explain they were not a worn shoe. I did not even get a moment to explain my situation over the phone, as stated above because I was getting talked over the entire time and being laughed at. Yes I had the store manager call me back but after being talked to like this I did not want to receive any calls and seeing this comment back is irritating. I also did not cuss you out except when I hung up after being interrupted so many times and after i kept asking why you were being so rude. I don't believe you were the one i was talking to because that is a lie. the last thing i said before hanging up was a cuss word you're right but that shouldn't have thrown you off considering it was the last thing I said before hanging up on such a rude and not very friendly customer service lady.
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January 2023 by Lisa Fitzpatrick
Awesome customer service- A+++Sales staff were attentive and they quickly dialed into the type of shoes I was looking for.I highly recommend this store!
