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February 2024 by Heather Morgan
Hands down the BEST experience I’ve ever had shopping for a new couch. The prices are extremely reasonable, the warranty offered is outstanding, and a phenomenal selection of furniture to choose from. I am beyond thankful that I came across this business and highly recommend to anyone looking to purchase new furniture! Thank you DropBox of North Spokane!
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January 2024 by Kory Bjornstad
First off, the staff and owners are very friendly and inviting. My wife and I arrived after they were closed for the day, but they didn’t kick us out or act like we were inconveniencing them.Alright, the important stuff….we purchased a couch and ottoman recently. The couch and the ottoman were two different prices and the combo was a higher price. When we went to pay for both items, we were surprised we were being charged for the amount for just the couch. My wife and I mentioned the higher price for both items (several times) and were told the price we were paying was the lower amount. After all, one of the owners was the one helping us, so after she said the price we were paying was the lower one, I didn’t question it. When I thinking I’m getting “too good” a deal, I get skiddish and clarify over and over to make certain I’m not missing anything. The receipt showed we purchased the couch and ottoman for the price of only the couch so we thought it we scored a great deal. I signed a credit card receipt and invoice slip, and got a copy of the invoice. I was looking at a chair and ottoman combo to go along with the couch and I was quite certain I was going to get that chair with some of the money we saved on the couch. I was surprised to get a phone call a short time later informing me that we only bought the couch and would have to pay more for the ottoman. The receipt showed we purchased both items for the price of the couch. The receipt also stated “all sales are final.” I thought about it for a while and decided not to challenge the cost and agreed to pay the additional $400 (plus tax) for the ottoman. Boxdrop is locally owned and operated and I support local businesses. I understand they have to make money, but mistakes, even honest ones, can bite businesses in the butt all day long. Needless to say, my wife and I are pleased with the couch, but we are not pleased with surprises; especially after we did the right thing and tried to pay the higher price.With all that being said, I may consider giving them my business again, but it’ll have to be after I lick my wounds and probably after I’ve shopped around at other places.
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January 2024 by Melissa Dean
Excellent experience, highly recommend! We were in the market for a sectional for a small space and they had exactly what we were looking for. If you’re looking to shop locally, this place is it. Owner is all the time, small staff and top notch customer service! 10 ⭐️
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January 2024 by Jacob Brinkley
I recently purchased a couch from BoxDrop Spokane, and I am thrilled with the entire experience. The warehouse impressed me with its cleanliness and organization. The staff member who assisted me was calm, helpful, and not pushy—a refreshing change. What sets them apart is their competitive pricing for high-quality furniture with a diverse selection of styles. Opting for the $150 delivery was undoubtedly worth it; the delivery team was professional, courteous, and even called ahead. They continuously ensured the placement was to my liking. Overall, a 5-star experience that exceeded my expectations.
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December 2023 by Julie Bowen
The best place in town to get new furniture!
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December 2023 by Dakota Campbell
Aj was amazing great customer service he was awesome to work with got me the perfect bed for the right price he wasn’t trying to up sale me and he was not pushy at all will definitely be back for more furniture in the future and I will be telling everyone one about this furniture store thank you again Aj
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December 2023 by Ryan
They were awesome! I came in with a budget of $1,000 and they helped me to leave with a couch and a very nice king sized mattress. They helped me get exactly what I wanted at a price I could afford. Incredible people! I’ll be back to buy a ottoman and table.
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October 2023 by Irina Minkler
A great furniture store. Lots of options. Amazing service and value. We’re definitely looking forward to shop more from this place. I highly recommend DropBox!
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October 2023 by Nanette Miller
What a great experience! I'm so happy we decided to check out BoxDrop for my son's adjustable bed. He is autistic and they treated him like he was just another customer there to buy a bed. It was a fun experience for him, and the best part was that it was half the price of a regular store. Between amazing customer service and unbeatable prices, we won’t shop for furniture anywhere else!
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September 2023 by Shannon Roach
Buying our couch was such an amazing experience at Box Drop! The sales representative (Stephen) was super kind & patient (especially with my 3 kiddos and all their antics). He was very helpful and attentive, but not in an overbearing way. And when I needed to confer over the phone with my husband he gave us plenty of time to talk over everything. And the owner (Denise) was super polite and helpful as we went through the purchasing the couch. I originally checked out their website because of their advertised low prices, but it was all the 5 star ratings and the appearance of the warehouse that encouraged me to make the appointment to look at their selection of furniture. We found a sectional that is exactly what we were looking for and we’re about to have it delivered the next day. I wish we needed more furniture just so we could have another amazing shopping experience with them. Thanks Boxdrop!
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September 2023 by India Ruggles
BoxDrop Spokane was so wonderful with helping us find something for our living room. The process was so smooth and everyone was beyond helpful, I recommend this place to anyone looking for mattresses or furniture. I will definitely be shopping here for all my future furniture needs!
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August 2023 by Amanda Gambrino
Great model for furniture sales! We got a sectional for a really decent price. Same day purchase and delivered the next week!
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August 2023 by William Bender
Went there because of great values advertised and found out thing were much more than I saw on ads. Salesman and reception was great. They are even willing to break up a set. Love my new couch and will be back to buy others but will make sure the price is there.
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August 2023 by mitchell weis
John at the box drop was extremely helpful. He wasn’t your typical pushy salesman. They have great prices and even better customer service. Communication was a 10/10. Highly recommend doing business with them!!
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August 2023 by Savannah Rojas
BoxDrop Mattress made our experience of finding, and purchasing a mattress so smooth! From explaining all the packages, to explaining all the ways they'll work with you in paying was just awesome. Not only do we LOVE our mattress, but we loved our experience. We highly recommend working with this small business. It really was an impressive experience.
