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December 2023 by Ava P.
My family love Carhartt very much every outfit is mostly Carhartt but after today I don't know if we will buy anymore stuff. Today 12/26/23 the workers were so rude and disrespectful to me and my mom, we walked in going to return a vest that we bought for my dad but had a rip so we went up to the counter and my mom said that we would like to return this cause it has a rip and the worker said "okay did you order this online?" And we said we ordered it at the store. Instead of him being like I'm not sure we sell this in store he VERY RUDELY said "we don't carry this in store and we never have so you must be mistaken" which if he said that nicely it wouldn't of been a problem but he said it so disrespectful. Then my mom was like ya we did the kid with the arm sling helped us and the guy said "nobody works here with a sling" looks at his friend like we were crazy a rolled there eyes. There is no point in being rude to a costumer that was kindly returning there ripped vest. We felt very attacked, we were just trying to get a return then finally he said we can get a return label to return it. His names is RORY consumer leader experience I think that is what his name tag said but for sure his name is RORY. Then while I was writing his name tag down cause I was very offended he hide his name tag with his hand and if he actually didn't do anything wrong he wouldn't have hid his name tag. I'm truly offended by my experience and not happy at all maybe they should be nice to nice loyal customers.
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December 2023 by Kevin Lewis
Great Service, plenty of staff and nice holiday deals.My wife and I came into the Downtown Spokane WA store Sunday, Dec 10. We were immediately (and warmly) greeted by a young man near the front. After browsing a bit, we were approached by Kai asking if he could help us in any way, we asked him his thoughts on some apparel (we were shopping for our early 20 year old kids). He gave his thoughts, made recommendations. He was very engaging, warm, and a real testament to customer service. He was so helpful and engaging that I went out of my way to seek out the manager on duty Andy to let him know what a pleasurer Kai was for to experience.Overall I thought there was plenty of staff for the customers, noon seemed to be waiting, we had our dog in a portable kennel and our cashier was quick to acknowledge her and even say she could come out of the kennel as they loved their fur-Friends in the store.I have been in Retail Training my entire 25+ year career and know a well run staff. And this store had it. There was a fun buzz about the store, employees enjoying helping customers make holiday purchase decisions.Our cashier talked to me about their loyalty program and it turns out I was already a member and got a lot of points with our large purchase.We will be back!
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December 2023 by Kristi Dodson
They were so helpful and accommodating for a few exchanges. They even let us in the store early because we were standing in the cold. Hard to find good customer service anymore. Thx guys
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December 2023 by Low Lumens
Excellent customer service!!Andrew and the two girls weee amazing help. Super friendly and very eager to help answer any and all questions!! Their manager even came out to chat!! I will be shopping here often!! If you’re looking for Carhartt they got it all!! If I want anything carhart I’ll only buy from here from now on!! I just stopped buying to look around but ended up finding a jacket I wanted!Just awesome!!**11-28-23**Just stopped by to look around and Andrew was very helpful!! A young lady with face mask was also very helpful and knowledgeable about products. All the other workers were very friendly!! I highly recommend this store for all Carhartt lovers!!
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December 2023 by Steve
Nia and Anthony were so helpful and considerate! Thank you Carhartt and Nia and Anthony!! Great place to shop!
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November 2023 by Courtney Connor
Wes , Jacob , Anthony and JR were some of the best customer service I’ve had in years. What an amazing group of people .. this will be the only carhart spot I shop at.
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November 2023 by Carol Good
Eli was awesome with customer service. GREAT store, friendly staff.
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October 2023 by John Meyer
Used to be able to find work clothes in there, now it's pretty much just fashionable clothes for people who want to look like they work hard for a living. May as well change the name to the Gap or Old Navy. No high vis work wear, small selection of work clothes, and the employees were too busy talking amongst themselves to help. I went to Duluth and got everything I needed. It'll be hard to go back. That's a shame because I've supported the Carhartt brand for over 20 years. Sad day indeed.
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September 2023 by Tim Angevine
Good selection and friendly staff. Super easy exchange for different sizes.
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August 2023 by Ryan Broyles
great selection and friendly staff
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August 2023 by Chris Ramos
Love carhartt....beanies, hats, shirts, pants, vests, everything I've bought has been great! I decided to buy a pair of shoes from them aaaaaand after 3 months the sole started to come apart suggest a little more work on shoes maybe....otherwise love all there stuff
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July 2023 by tina jensen
Excellent selection and fantastic customer service!
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June 2023 by Rafael Haroutunian
Good store, had a fairly extensive selection of clothes and shoes, and most importantly, sizes. Sales clerks were nice, didn't helicopter over but were always available for questions or delivering products. I went there to find pants and boots, and bought exactly what was looking for, plus some.This is my first time shopping at a Carhartt store so I don't know how standardised they are. They might do better to carry 1 - 2 more shoe models for those of us who live far from metropolises ?
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April 2023 by Noreen Marie McConnell
The customer service in your is really awesome, and the jeans last forever
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March 2023 by Devyn Denton
Jacob is a rockstar!!! I lost all everything in a fire and had to replace everything, while being new to Spokane. He was SOOOOO helpful and amazing! I was super excited to receive a Frontliner discount. If you need anything, this is no my go to place!!#nurseapproved #firefighterapproved #countrygirlapproved #carhartt ❤️❤️