-
March 2024 by Wanderer
10 dollars for a cup of ice cream is ridiculous. Then asking for 25% tip for scooping? Not again. Much better options around south hill.
-
March 2024 by Gabrielle Chavy Audrey
The ice cream was good, but the girl served us. was rude, we came 30 minutes before they closed, just for a couple of ice creams, but she charged us $25. Usually, it costs less than $20, and we always get the same things.
-
February 2024 by Lorenzo
super amazing experience! i came in this thursday (02/15) and the staff was so nice and patient with me and my undecided 3 year old! i will definitely be coming again!
-
February 2024 by Jessica Cantrell
So dissatisfied and disappointed! Went to use a bogo coupon for my husband’s birthday that we had gotten that day. They then told us that it wasn’t on our account and couldn’t do anything. Then we take the ice cream to go and when we go to eat it there a big piece of plastic in my husbands bowl, like down in the middle of the scoop. Very unhappy, won’t be back.
-
January 2024 by geena whitley
The workers here lack customer service. I was at the Newport Hwy location and there was only one person working and still had better customer service than the South hill location. I don’t eat a lot of ice cream and I don’t like refreshing ice cream so when I say I want a “like it” I except it to be a like and not a love it and then you try to charge me for a love it even though I specifically said “like it” I’m gonna say something it’s not my fault you can’t listen and I’m not a quiet talker so you can’t use that as an excuse. If you are unsure then ask the customer again ??♀️
-
November 2023 by Kai Plut
The paper on the ice cream cones are glued so tightly on, you have to eat glue/paper to finish the coneThe flavors are midThe Scoop is better :)
-
November 2023 by Andre Lee
Great ice cream and milkshakes!! Huge selection of deliciousness:)
-
October 2023 by Russell C
Employees seem to hate their job, rodent issues, and they close before closing all the time (even closing the dining room before their actual close time). Poor ran, would not recommend at all.
-
September 2023 by Dianna Evans
The server dropped the ice cream on the FLOOR and then still asked if I wanted it after picking it up with the ice cream scoops from the ice counter. When replying “no” (like duh) the server proceeded to use the SAME scoops that he retrieved the floor ice cream from to dip into the bin and make a new cup of ice cream for me. I paid and tossed the cup in store before leaving. Most obviously I’m not eating that. Now I wish I hadn’t let me kids eat theirs. Buyer beware. Happened today!
-
June 2023 by Randi King
The worst ice cream cake I’ve ever paid for. It was all wavy like they did something weird. It looks like it was dropped maybe? The writing on the icing look like they had smeared it. The cake tasted freezer burnt and we were supposed to have cookie dough ice cream on the inside, and there was only vanilla. With how much an ice cream cake cost this was ridiculous I would triple check your order if you’re going to use cold stone for a birthday cake or maybe go elsewhere.
-
June 2023 by shanon vick
fine ice cream just annoying to be told “i accidentally made too much so i n just put it in a bigger one” making it seem like it was just to avoid waste, just to be charged for a size we didn’t want
-
June 2023 by Todd B.
Good service and yummy ice cream. The store was cleans and the employees were very friendly
-
June 2023 by Samantha McLaughlin
The ice cream is good but the customer service is the worst. We came in 10 minutes before they close and the employees had the music blasting. We had to basically scream over the music. It was not until a family came walking in the employee literally dropped what she was doing and ran to turn the music down. The female employee insisted the blender was broken when I know they just don’t want to wash it because it’s almost closing time. The employees here love to lie and say the blender is broken this has happened numerous times. It is nothing but a bunch of teenagers behind the counter. The last two times coming here the employees had friends hanging out inside
-
May 2023 by Blake Blevins
Trash customer service why even have an option of ordering online your employees are too d*** to check if orders come in. Not the the first time this has happened either. Won't be back.
-
May 2023 by Pete Smith
Good ice cream and service. This location was a little messy... tables, floor, etc. Walked into the bathroom with someone in there ( the door didn't lock). Pretty embarrassing all round. The bathroom needed a clean also.