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April 2024 by Chloe Tharreau
Came in with a smile, left so profusely angry. Shaelin (taller girl with long brown hair) had absolutely appalling customer service! She openly rolled her eyes, was short with us, and just acting like a very unlikable teenage girl. Shaelin and her shorter blonde coworker were talking about us and their other coworker while we were paying. She was treating this new girl (shorter brown hair) terribly too! From the reviews, it looks like this isn't her first complaint. If Coldstone wants to have a mean girl paired with a sour attitude, serve little kids and other customers their icecreams then that's that, I guess.
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April 2024 by Ryder Secrest
In my own words I’m a bit sad and disappointed. My whole family got great ice cream so I’m happy for them but I got an Oreo shake, the guy making my shake seemed new didn’t know what he was doing and it was like milk not a proper shake so he re did it and it was the same occasion, I did not want to complain again because I genuinely felt bad for the guy and he was trying, kind of. There was a more experienced guy making a shake for another customer and made it really good and I watched as he filled the whip cream to the top on the other customer’s shake the newer guy only poured a little amount of whip cream and just gave it to me. For me paying for ice cream for my whole family with my gift card and me being the only one with a bad order, I almost wanted to cry as I was walking out. However I will say to go here because they did a great job for my family and the more experienced people know how to make shakes. I could make a better shake at home than the one I was given twice. Thanks for reading this and understanding my disappointment for this establishment, if I ever go again I hope this issue will be fixed.
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March 2024 by dielle willis-valentine
If I could them zero stars I would. My friend and I were in there an hour before closing, didn’t get greeted. Told us to order when we were ready and when we were she could care less. The place not that clean and had to wait a little over 5 minutes before checking. As soon as the girl saw that my friend didn’t give her a tip for her ice cream(which wasn’t mixed that great) then she started becoming friendly. Do not recommend coming here. I won’t be back.
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March 2024 by Christina Del Rosso
Great over priced ice cream!!BUT TERRIBLY RUDE little girls behind the counter and NEW owners/management are unprofessional/snotty and do not know how to train their crew or give solutions to a unhappy customer..very clear they’re NEW as well..
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February 2024 by kait freeman
we just left, and the girl with short curly hair and glasses was actively talking badly about customers where we could hear them. when i asked her about why she was doing so when we could hear she just glared. when i had to ask for a spoon to eat my ice cream she threw it on the counter and walked away. the girl working with her with long dark hair was also talking poorly about customers. it was awkward, and unprofessional.
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February 2024 by Broomhilda Starkey
Love this place
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January 2024 by John Mangiantini
Great ice cream, but getting unwieldy on price. Only one person in the store too, so service was slow.
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November 2023 by Jes A
Dietary restrictions: They offer a couple dairy free ice creams as well as sorbets.
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November 2023 by Rod Marshall
DO NOT ORDER on line! I ordered a cake 5 days in advance o line, paid for it, included a tip for delivery. Received my email confirmation. 15 minutes prior to party received notice delivery was on the way. 1 minute later, delivery was canceled via email. I called the store, explanation was "they didn't receive" the order. They could not explain why I received an email confirmation, was charged for the cake and received notice it was on the way. Then canceled. I was very upset of course. No apologies from them just a request that couldn't I come pick up the cake!! When I picked it up, they had my order!! They didn't even need my credit card to credit me back the tip! Point is they had received the order. Made me late for the party I was co hosting and never offered an apology. Just an excuse that didn't hold up. Won't do it again.
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October 2023 by Jammin Dan
Creative take on traditional ice cream.
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September 2023 by Debra Miller
Plain very vanilla shake was awesome ?
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August 2023 by Barbara Davenport
Less ice cream in the bowl but far more expensive, $14.00 for 2 Love It bowl, 2/3 full . Considering how this ice cream is made, there is no value here.Also this store is dirty, in general, i.e the floor, the glass, counters, cold storage unit but also the ice cream add on containers are absolutely gross, it’s been heading this way for a while now, so no surprise. It’s was nice while it lasted but we won’t be back.
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August 2023 by Lex Ring
The ice cream was not good. Customer service was bad.
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August 2023 by Young_Ninja509 Ninja
They gave us a free ice cream and it a goat place
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July 2023 by Shylo Gray
Always great ice cream and toppings. A special treat every time.
