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November 2023 by Christopher Cox
You simply can't beat Costco's prices, but when you match that up with their incredible service in the tire department, you just can't go wrong when buying that new set of tires. Nobody budgets for tires, but Costco makes that hit a lot less painful with their discount options.
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November 2023 by Denise Mclain
Definitely the WORST experience I've had at a tire center. I ordered tires online and made an appointment to have my tires put on. I show up and the line was incredibly long. They have people dropping off, picking up, buying tires, and asking general questions all in the same line. No organization or anything. I finally drop my car off and explain I want my new tires put on the rims in my trunk and to have that set put on my car, my old wheels will just go into the back of my car. Only 30 minutes after I leave I get a call that they have my car but need me to answer some questions before they start. I'm not sure what's confusing about putting new winter tires on my car and taking my summer wheels off. I spend the next 20 minutes calling the store. I got hung up on twice and otherwise it just rang and rang. Finally, they call me and tell me my car is done. I ask about the voicemail and the employee has no idea what I'm talking about. I have zero confidence in the work done at this location. No communication, no organization. Just an incredibly stressful day dealing with them. I will never go here for tires again.
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November 2023 by Slava Mishin
They will NOT MOUNT ANYTHING THAT IS NOT FACTORY - I bought replacement tires to match the tires I already had on my truck. I called to confirm that they will work, checked the pricing and got an appointment.After waiting 3 weeks, I get there 20 minutes early and spend that time waiting in a long line with only a single register open. I hand off my keys and get a call from Scott, 40 minutes later that “I won’t mount these” because they are “too big” and heavy and “you have aftermarket wheels” so it’s just “not what we do here”…that would’ve been nice to know BEFOREHAND when I called and verified everything and wasted 2+ hours driving and waiting here.TLDNR: the business model is: if it’s easy then they will do it. If they don’t feel like it, they wont. Except first, they will wast your time.
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August 2023 by K V
They had great service here years ago. At the time (2017) they had a female manager & they got my rotation done in 20 minutes.
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June 2023 by Booth TamiJo
The staff at this particular Costco are freaking awesome!! Thank you for all you did and do. I appreciate you.!!!
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June 2023 by Chip Phillips
Richard balanced the rear tires on my 65 mustang and did a fantastic job. WAY better now, after TireRama and Discount tire weren't able to do it. Thanks! Highly recommend.
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June 2023 by Josh Davis
Just terrible, over two hours for a tire swap,At least 5 technicians and only two vehicles on lifts. My pickup sat on the lift for an hour and a half with no wheels and tires on it. And no one doing much at all. I will not return, discount tire could have turned through 20 rigs in the amount of time these guys did 2.
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May 2023 by J Lee
I love Costco. I love the staff who are very friendly. And I love the services they provide in the guarantees they make.The only time I hated Costco was during Covid and the mask mandates. Other than that I have always had great experiences at the various Costco say visit.This particular time I had to switch my snow to my summer tires and they helped with that for a very reasonable price.Thank you Costco for providing the best service around.
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May 2023 by J Lowe
Honestly don’t waste your time. You spend more time waiting for someone to show up at the counter to help you, then hope they have time to fit you in, and finally hope they don’t change the price after they have told you one price already. You aren’t saving enough for the headache and stress they create in your life.
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January 2023 by Elsie W.
Costco is a great, high quality place. Very clean and good deals. I love the food court, personally. The only thing I don't like about Costco is sometimes their produce (strawberries, fruits, veggies, etc.) get bad before their expiration date or very quickly. Otherwise, Costco is great!
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January 2023 by McCoy Henrie
We had a suprise flat when got done shopping at 7 on a friday night. I believe the gentleman that helped us out was named Roland, and without hesitation he hopped out to help fill the tire then he asked if we had time and he could take a look at it for us. got it fixed and we were back on our way in less than 30 min. Definately will remember this experience next time i need tire work done.
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December 2022 by Steve Kelley
Price of the tires great. Working thru the sea of humanity not so fun.
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December 2022 by Jessica Kong
I've been a customer for more than 10 years with this store. Last week, I had them installed my winter tires--on the way home, the TPMS signal started to show. The next day I went back to ask them. They just spent 2 minutes and told me that it must be a dead battery. Then, I went to Les Schwab on Regal. The guy there checked inside of my winter tire and found that the sensor was destroyed--apparently due to the change of the winter tires at Costco. They didn't charge me one cent for this check and printed a report for me to go back to Costco. Then this issue was fixed by Costco in half an hour. I wasted several hours and trips back and forth due to this mistake and I didn't even receive a Sorry! All they told me is "sometimes it happens" !
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November 2022 by Basel Media
Owning a business knowing customer service is key especially in todays world… Costco tire center is exactly opposite. These guys are the most rude I have experienced in years at any business in Spokane!!! I’ll make sure never walk in that tire center EVER AGAIN! Words spread far and I’m seeing a trend with a lot people and their reviews. I would take a hard look and get someone in there to get more training before it gets out of hand….
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November 2022 by Aldrich Wolfgang
Absolutely terrible. If you enjoy being dismissed and treated like an inconvenience come on down!