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June 2025 by Shy An
I had the most wonderful experience at Cricket on Market st yesterday. Can you even say 'wonderful experience' when heading into a phone store? I never could until yesterday. The customer service i received from Tia was the best customer service experience I have ever had ANYWHERE in all my 41 years! Tia was genuinely friendly and extremely knowledgeable. Tia was multitasking and making herself respectfully available to every customer in her store while simultaneously not ignoring or taking away attention from her tasks. I joked saying she should be working for NASA. Tia went above and beyond for everyone in her store yesterday. This woman left an impression on me that I will never forget. I hope the owners of this location appreciate her and gives her a much deserved raise! I went home and immediately told my brother and friends about the deals cricket had and her amazing service. I will tell everybody to switch to cricket and as an added bonus, go meet Tia in Spokane on Market Street and she will renew your faith in humanity!
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October 2024 by Erin Mann
Not friendly. I would use online services if you want the best service.
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October 2024 by Tony Johnson
The best service
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June 2024 by Leslie Curtis
Man That Guy Jay Was Amazing ??? he Upgraded my phone and was very professional and intelligent.. Glad he's apart of your Store
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May 2024 by William Kullberg
Super bad business especially Alex
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December 2023 by Gary Fisher
Hillary with the Market location is a rockstar, after a less than favorable experience at the North location she truly answered my questions and explained what was happening. Thank you Hillary
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November 2023 by Wyzehome
Thanks Nate for all your help! Highly recommend his store and the store on Sprague Tia went above what I think was expected of her with helping me get service and connecting me with Nate.
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November 2023 by Tom Hoiseth
Quick ,friendly ,in and out.
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October 2023 by VERNA Neustel
Very friendly and helpful employees
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July 2023 by Ajani D Anderson
I enjoy working with Cricket Wireless
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July 2023 by Juan Guzman
Not a complaint but just a heads up for management at this store, we went in yesterday to ask a few questions about either getting a new line or adding another line to my account (I've been with Cricket for roughly 7 years now), the lady who was very polite, but seemed to have very little knowledge about their products and services other than what seemed to be just the basics. When we asked about who else to talk to, she said that either to come in when her manager was in, or visit another Cricket retailer (which seemed odd since she was sending business elsewhere). At the end of the day we went to a Boost Mobile retailer and got all of our questions answered and got a new phone line.
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June 2023 by Mary Langlois
Nate was most helpful. Explained without pushing product. Way to go Nate, we need more like you.
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March 2023 by Allison Hamilton
I have always had great experiences at this location, the new ownership has not let me down. Nathaniel aka Nate Swindle has gone above and beyond when I accidentally deleted all of my contacts while tryito give my old phone away to a coworker. He is amazing
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December 2022 by Crystal Runions
Went in to make a payment, paid cash and was in store less then five mins. I then get text notification that auto pay was set up. I check my account and someone else's debit card had been added for my auto pay. I immediately removed it and cancelled auto pay. The following week I get a text saying that I still owe $50 or my service will be suspended. After an hour on the phone with customer service and getting no help or answers I leave work early and go in store. I was in store for almost 2 hours while cameras are reviewed. They tell me my billing date had been changed and that I was charged for changing my bill date and my month of service was prorated to that billing date change, even though I never asked to change my billing date. They made me pay an additional $50 to keep my service and resolved nothing even though they screwed my entire account up. Come to find out it happened while the store manager was the only one working. Also they claim the billing due date should not have been able to be changed in store even though there was no record of me calling in and requesting said change. Will only be going to the cricket on sprague by Walmart from now on.
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November 2022 by Ravenchilde Yellow Seed
Describe my experience. . . .Quick, Friendly, Helpful, I walked out 20minutes later with exactly what I wanted.The smile on MY face when I gave him his new phone.
