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October 2023 by Van H.
Cummins has been servicing my 350hp turbo and 8kw generator in my motorhome with professional and friendly service. I have been to the Cummins service centers from Alaska (Fairbanks and Anchorage) to Charleston, South Carolina. They have always "fit" me in and often offered a plug-in if they keep us overnight.
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July 2023 by Cathy Eidman
Our check engine light came on while we were traveling through Montana to Coeur d'Alene Idaho. Called Cummins and got an appointment. The diagnosed the problem. Ordered a part that arrived the next day. Fixed our motorhome. Brian, the Service Advisor that helped us, was absolutely outstanding. Would highly recommend this place for your motorhome repairs
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April 2023 by Jeff Stietz
Wont accept return on part purchased within 2 weeks with unopened factory seal. Per Cummins manufacturer page and hotline they are required to accept. Unprofessional would give 0 stars if I could as this is not the first time.
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September 2022 by Greg Hawkins
I was losing antifreeze, but it wasn't hitting the ground and you could smell it at the exhaust. First thing I was thinking was my EGR was going. I started thinking about an overhaul. My truck has 820k miles on it. I called the Cummins close to home in NC. They acted like they didn't have time to talk to me. Told me it would be at least three weeks to get me in and another 3 or 4 to do the work. I also asked about what an overhaul was running now. They just said 50k plus and was ready to get off the phone. I called this Cummins dealer. I told Dale what was going on. He told me he could get me in the middle of the next week. When I asked him about the overhaul. He took his time and told me about the different overhaul kits and prices. Never not once making me feel like he wanted to get off the phone. Well it turned out it was just my dozer hose. I also had them fix some airleaks and they replaced an exhaust sensor that was starting to give some false readings. They did great work in a timely manor. When I do get ready to do an overhaul. I will be back to this dealer instead of the one that is close to home in Kenly, NC.
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August 2022 by kymadtaylor
Our generator spontaneous stopped working and they got us in within a few days. They diagnosed the problem quickly and were able to order the correct parts the same day. The hookups were fantastic and kept us cool during the heat especially since we fulltime.Within two days our coach was back up and running. They were great about communicating and even fabricated a new exhaust pipe for us.I was so stressed and they helped take all that away! We are so thankful for the wonderful service we recieved.If we have any future generator problems we will definitely come back here.
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September 2021 by Hard rock (Hard rock)
On Oct 29, 2020 I picked up my coach from Cummins Sales and Service Northwest in Spokane. I was given quote for Air Bag replacement and the time frame for repairs, which they had a delay in parts but still managed to hit deadline. I would highly recommend Cummins Sales and Service to everyone. They were very polite, knowledgeable and keep me up to date with progress on my coach. They also have onsite RV parking with full service hookups, very clean and well maintained place. I cannot say enough excellent things about the service I received from Cummins Sales and Service Northwest in Spokane. Thank you all very much :)
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August 2021 by Helen Njus
Skilled mechanic. Personable staff. Worked us in to their schedule for 2 days to get part and change alternator. We live 160 miles and really appreciate how dependable Cummins is.
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August 2021 by Meike Schleiff
We are so grateful for the technician at this place! He was so helpful and saved the day with our Onan generator. Can't thank him enough!!
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June 2021 by James Nichols
Been looking for an onan part for a while and donny was able to find the part and supply me with info beings it was obsolete which led to the location of the part I need. Thanks for all the hard work. You made my job alot easier.
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May 2021 by Timothy Catlin
Dale in service is great!
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February 2021 by mitmaks
These guys dont want to work on your truck if you're single owner op like myself. They cater to big companies like system transport or coach repair.In my experience these guys are just parts changers show will try to sell you part instead of diagnosing problem.
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January 2021 by Hard rock
On Oct 29, 2020 I picked up my coach from Cummins Sales and Service Northwest in Spokane. I was given quote for Air Bag replacement and the time frame for repairs, which they had a delay in parts but still managed to hit deadline. I would highly recommend Cummins Sales and Service to everyone. They were very polite, knowledgeable and keep me up to date with progress on my coach. They also have onsite RV parking with full service hookups, very clean and well maintained place. I cannot say enough excellent things about the service I received from Cummins Sales and Service Northwest in Spokane. Thank you all very much :)
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January 2021 by Brandon Streibeck
Do not use this company for parts. Called to have a part set a side for an emergency repair. Showed up just before 5pm and they are closed. Google shows they are open till 6pm and their phone system states they are open till 8pm. Parts guy never said anything about closing early.drove over 2 hours round trip.
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October 2020 by Brian Andrade
I love that dealership BUT there is a guy there that is all about putting your truck in the shop!! No matter what..
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August 2020 by Raymond Schulz
Beyond Amazing!! This crew out there, its really hard to put into words how awesome these guys are. They helped us out in a time when our family had received some really bad news and could not afford to fix our rv. I will never forget this act of kindness from people who did not know us. In a time with so much going on and so many businesses struggling it really says a lot for this team of amazing people. They have my business for life! Thank you!
