July 2023 by Earl D.
Great staff. The van we drove should have been retired, but it was fine for our trip to the west side of the state.
July 2023 by Ashley Rose McLean
We were informed that Enterprise "will pick and drop you off, if needed". We returned our rental at 4:35pm (25mins before scheduled drop time). When I stated we needed that ride home, we were informed that the drop off service ended at 4:30pm so, that ride home was not given to us. This time detail would have been extremly helpful to us and our current vehicle situation, especially since enterprise was aware of our 5pm drop time and that we may need a ride home. I recommend enterprise employees share this highly important detail with their customers in the future.
June 2023 by Ashley Hutchinson
So great to work with. Had to rent a car while my car was in the shop for repairs. Had to extend a couple of times because the shop took longer than expected and the process was seamless. The staff was incredibly helpful and informative.
April 2023 by Canni Nwokorie-Vincent
They were really helpful in getting me a functional and efficient car that i could use on my trip. Be careful tho, if you're less than 25 years, they have fees
March 2023 by Kolette Hostetter
This was my first experience with enterprise and I had to use them because of a car accident. They OFFER TO PICK YOU UP FROM GERBER. That was huge to me! They brought me back to their building and I was able to go through everything and leave within a few minutes. Then, when I brought the car back, THEY OFFERED TO DRIVE ME BACK OVER TO GERBER TO GET MY CAR. AMAZING!! Their customer service was also very kind. Thank you to this Enterprise for making this first time experience a good one. Highly recommended!
March 2023 by Michael Dickerson
Great place, good rentals. But the location is a little sketchy and there are no after hour drop offs
February 2023 by Izzy Pruner
I booked via phone and when I got to the office they said had nothing today. I needed to leave ASAP for a family funeral and these guys went above and beyond to get me something. They got me a truck and even gave me the rate I was quoted. Amazing! Will definitely rent again!
January 2023 by Craig C.
After waiting 20 min for pickup called and customer support said shuttle was coming but just probably running later. After another 20 min called local office and they said they didn't send anyone because I hadn't called to confirm I was ready (even though I had confirmed the day before that I would be picked up). It's been an hour now and still waiting...haven't even received my car yet and already having a terrible experience.
January 2023 by L3t,m3 n
There is NO KEY DROP BOX at this location. So if you plan to drop off your car last minute like I did, think again, you'll likely end up being billed for an extra day because you'll have to drive to a completely different location to drop it off, which means arranging for someone to pick you up at whatever location you end up going to and creates a GIGANTIC HASSLE for both you and whoever was going to pick you up originally. It would be nice if they gave you a heads up on this, but I didn't find out until I got there to drop off my car and couldn't. Very frustrating!
November 2022 by Dcbrody1965 B.
Downtown Spokane Enterprise. Had a car for 5 weeks due to an accident. Horrible experience. Staff was rude going in, uncooperative in dealing with insurance company and repair shop. Several hours after I returned the car they left me a message saying they were going to charge my credit card $150 for detailing due to pet hair. They did this before they used a vacuum to clean it. (There was some pet hair that was tracked into the passenger foot area, but nowhere else in the car). Kim the manager was especially rude. Thru the employee who checked the car in under the bus. She told me it is within their discretion to determine condition of rental and to charge a detailing fee if they deemed it appropriate. Very frustrating. Avoid Enterprise if you can.
November 2022 by Liv
Ben was amazing in helping me figure out a rental car for my insurance claim, there was a miscommunication between everyone and he went above and beyond to get it all figured out and got me in contact with the correct location and reservation.
November 2022 by linda laughlin
They lied about having one available then when my insurance company called and said that their own corporate policy says they have to leave vehicles available for insurance claims they all the sudden found me a vehicle, then when returning it I was supposed to owe anything I made sure I got the asst manager name of course they tried getting money from me, I had to remind him of our conversation and it wasn't until I said a specific phrase in front of other customers he was like oh ok I remember now your right no charge.. I don't do business with shady people so won't go back and won't recommend them
November 2022 by Lani Jackson
I usually rent cars to go to Seattle or Portland. Every single time, everyone has been very friendly and pleasant to do business with.
September 2022 by Danielle M.
UPDATE: I've contacted the email address below as directed with no follow up or response!!! There is no true Care @ Enterprise just a joke of a company!!! When it comes to renting from Enterprise we have come accustomed to filth and poor customer service... if we set our expectations too high we're not only disappointed but in a sense our trip could've been ruined so we hopped inside the visibly gross rental, passed around the hand sanitizer and our adventures began! I wouldn't recommend them... I suggest always bringing wipes... and above all lower your standards to avoid utter disappointment!!!
August 2022 by Brian Bitanga
Very friendly and helpful staff. They always have the vehicle we need.
