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February 2024 by Lindsey Orre
The staff truly have a passion for what they do and it shows in the care they provide.
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February 2024 by Coach Palmer
Great place for mental and behavioral health services. They offer various services for youth, such as WISe, Intensive Outpatient Services, Day Treatment, CO-IOP, Substance Use Disorder Therapy, Respite, Telehealth Services, LifePoint, housing for transitional age youth, Recreation Therapy, Primary Care, Medication Management, and Mental Counseling. It’s no longer just a facility that houses at-risk youth. Definitely worth checking out the 40-plus-acre facility that has a baseball field, basketball court, weight room, zip-line, disc golf course, and so much more!
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January 2024 by Cody Lepur
I went here from 2014-2015 the way the treat the residents is terrible and abusive. I still have nightmares from the way they treat you
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January 2024 by Debra Brook
. Avoid any placement. Lots of reports of abuse ?
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October 2023 by Ashlee Plesek
If you want someone to prescribe medications to your child and then blow you off for the foreseeable future, look no further! Extremely disappointed.
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September 2023 by Erin Somsak
I used to live there as a kid. Wouldn't recommend that place to anyone
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July 2023 by Kristin Hahnlen
I was there in 1992 and it was a children's prison then. Actually worse. The way they "restrained" children was barbaric and 30 years later, I still have nightmares about that place. Please don't send your child here if you love them. This is not a good place for anyone.
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July 2023 by Stephanie Friedrich
Please don't send your kid to this kind of facility. They are utterly terrible to young children. Read entries from *breakingcodesilence* or *troubleteenindustry*. I am from Germany and even I've heard about these mistreating centres.
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March 2023 by Angela Vicari
I was there way back in 1989. I lived there for about a year and 4 months... So 16 months. There were good and bad aspects of the place. The worst was how I was not given the medical attention needed from a sprained ankle I suffered while there... Instead I was told to walk it out. I've had chronic issues ever since. Many falls due to my ankle giving out ,2 surgeries (repair then reconstruction) and in need of another one now after respraining and a couple of fractures now I'm accepting that I'll always need ankle support. It all could've been prevented if only I was taken to the hospital immediately and there proper care was given. With ankle swelling the size of a softball and bruising immediately walking it out was horrible advice. So... Hopefully they are not neglecting the kids as they did back then. It's still alot like a kids jail....basically a step down. The school was good. Small classes. Plenty of individual attention. I was student of the month or week or whatever many times. The counselors were both good and not so good. I'll always remember Penny. She was my favorite.
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March 2023 by Carmen Jones
Much like the other 1 star reviews on here, I dealt with poor communication, false information and to be denied after weeks of going thru the process of enrollment. This place is a joke and isn't serving anyone as far as I can tell.
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March 2022 by Dana Normaine Regier-Fry
Well I graduated from this place back in 2016 when I was 17. I spent my 17th birthday in Excelsior. I went in originally for my declining mental health. My grandmother had to say that I was on drugs, in order for me to get the straight up help I needed. The boy's I stayed in there with were specifically in there for drugs, but also had mental health issues like me. My mental health issues were more PTSD related and this place was the ONLY treatment center that actually tried to help me, I completed my time at Excelsior, and graduated from High School early because this place helped me so much, seriously life changing.
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March 2022 by Pearl (Prizzlesticks)
My appointments have been cancelled the day ofn twenty minutes before the scheduled time literally four times. The first time, no one even bothered to call me. I had to call because I had yet to receive the link for the video call, and only then did the receptionist tell me the person I was scheduled to see had left to go get his Covid shot. Congrats to him--that was really awful for me.My GP sent me to a psychiatrist for closer monitoring and help finding the right medications to help me thrive instead of just skating by. Unfortunately, that has not happened. Getting a response to an e-mail, even when it's just to discuss titrating up to the next dose and it's an expected message, is nigh impossible. So many times, I've been unable to get the next dose or refill in a timely manner, and because they're schedule C the pharmacy is unable to provide a dose to last until the order comes through. It's distressing every time.Calling to schedule appointments usually has me leaving a message, never getting a call back, and then calling and hoping to get an answer over the course of a few days.I was given a referral for a counselor to help with issues medication can't deal with. What they never called back to tell me was they're not referring out to their counselors anymore--I only found out when I called back after a week and heard nothing. When I mentioned it to the psychiatrist during our next appointment, she basically said, "Oh yeah, whoops, try psychologytoday.com and find someone there." That's also proving to be a headache. The fact no one bothered to communicate any of this to me only adds to the frustration.My appointments are always ten minutes behind, rushed, I have to repeat everything we've talked about before, and I don't feel listened to. I've been trying to get help from a psychiatrist since last March, and with state insurance the pickings are slim. That's the only reason I continue to try and work with these people. All in all, it's unprofessional, mentally exhausting, and disheartening. If you enjoy feeling like a burden and afterthought, definitely recommend! If you have any self-love or respect, maybe seek help elsewhere.
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March 2021 by Tanya Drummond
I’m am so frustrated with this facility. They do not communicate or help you through the process of applying. I have submitted 2 applications with help from a hospital and help from our insurance company. The first application was denied. My insurance case worker and the hospital and myself had to make multiple calls, emails, etc just to get them to finally make a decision to which they would not even give me a reason for denial. In fact the woman who informed me was extremely unhelpful and had no compassion, she refused to tell my why or what needed to be done for success.My insurance agent spoke with someone who eventually got them to agree to a re-application process and yet now it has been weeks, with no replies to my emails. My insurance against even had to reach out to his boss and called this process ridiculous. Excelsior advertises that they are a resource for families. All any of us want to do is help our kids- unfortunately Excelsior is not the resource they claim to be. It has been over 2 months.
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March 2020 by Matt MF B
Less than a half star if I could give it
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March 2020 by Kandy Wilson
They gave me my life back
