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April 2023 by Rich Yokel
Never knew this place existed until today. Chelsea introduced herself, but I'm thinking she didn't know how to wait on customers, but that didn't matter, because I found everything I needed that was not in Kohl's, J.C. Penney's, or H & M. I was abandoned twice in the Men's Warehouse across the street, I have a whole new outlook to the reputation THEY USED to have. Even with 40% off, it was spendy to me, and even though I asked Chelsea for the military discount, apparently she forgot. The bottom of the receipt says I saved $328, which means full price would've been $801, and no way would I pay that much. So anyway, the discount made what all I bought affordable, and I couldn't find what I wanted in any of the other stores except this one, disregarding the double abandonment at the Men's Warehouse, where what I wanted was there, but apparently they felt like they didn't need the ka-ching...
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March 2023 by Christie Anderson
Must stop here! Good buys!
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December 2022 by N S
I recently stopped in this store for the first time. I was immediately greeted by an employee, who asked if I needed any assistance. About 10 minutes later, I was politely asked again by another employee if I needed any help finding what I wanted. The clothes themselves were cute and trendy, but a little lacking in quality. One of the buttons on the top I tried on was hanging by a thread ( sewed on hastily), thus I declined to make a purchase that day. However, because of the service I received, I may go back sometime and buy something just because. It's rare to find such good customer service anymore. :)
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December 2022 by Dawn C
No business attire. Nothing like they used to be.
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December 2022 by Nadine Skye
I recently stopped in this store for the first time. I was immediately greeted by an employee, who asked if I needed any assistance. About 10 minutes later, I was politely asked again by another employee if I needed any help finding what I wanted. The clothes themselves were cute and trendy, but a little lacking in quality. One of the buttons on the top I tried on was hanging by a thread ( sewed on hastily), thus I declined to make a purchase that day. However, because of the service I received, I may go back sometime and buy something just because. It's rare to find such good customer service anymore. :)
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October 2022 by Jessica Davidson
Went to purchase items from the store with my express credit card. Due to inadequate training or the worst POS system ever, I was not able to because my credit limit available was shy by $3. Gabrielle “the manager” wasn’t able to find a solution rather than me paying the whole amount with a different form of payment. I had the remainder money on my bank credit card willing to pay. However, I have a credit card with your store to earn points and actually use it. As a general manager myself I’d assume your POS system would be equipped for customers to use more than one form of payment to complete a transaction. Update your system or better train your “managers” and employees. Also teach them more professional customer service skills and to maybe dress better at their place of employment. ??
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June 2022 by Mike Tochinskiy
I really like this place. They have most of my sizes, which is surprising because I am a taller person. It's really hard for me to find long sleeves that fit and they have them. Also, their customer service is really good.
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May 2022 by Krista Collins
I used to love Express. I was a bit disappointed it changed to a factory outlet store as you can't use the regular Express mail coupons and the selection is different.
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February 2022 by Brandi Adams
Thank you Melissa and Maia! My husband came in on Monday to buy a shirt for a job interview that he had on Tuesday. After picking out a dress shirt, he asked if it could be ironed and was told that it could be steamed to remove the folds in the shirt. My husband was impressed and really appreciated the customer service that he received.
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January 2022 by Trevor Rogers
I heard about Express just this Christmas! I am glad I did, amazing clothing, staff. I am not that big with outrageous graphic tees but I love Express Graphic Tees. It is just simple and thats what I love! Glad I saw Express at my mall.
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January 2022 by Charles Perry
I've shopped a lot here over the years. I would say that there are great times to shop here, but that depends on the combination of deals and style available.This is a Factory Outlet, not a main store. So the variety for men is not as wide. But for northtown mall, or just the north side of Spokane, it's hard to beat in the mature men shopping department in my experience/opinion.
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November 2021 by Иван Колпаков
I like this store! The service is great! I recommend this store to everyone!
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November 2021 by Caleb Arnett
Good clothing high quality
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November 2021 by Charles Perry (KnightLight)
I've shopped a lot here over the years. I would say that there are great times to shop here, but that depends on the combination of deals and style available.This is a Factory Outlet, not a main store. So the variety for men is not as wide. But for northtown mall, or just the north side of Spokane, it's hard to beat in the mature men shopping department in my experience/opinion.
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August 2021 by Edward Fedyuk
Always a clean and welcome environment with friendly staff who are ready to help. Great selection and a wide variety of various clothing. At the clearance section there is usually some pretty great finds that you may be surprised with.