Freightliner Northwest is an Elite Support Certified dealership for Freightliner and Western Star trucks. The facility is large, featuring a spacious parking lot, a 27-bay shop, a commercial truck body shop, express lube bays, and a parts warehouse. It offers complete engine, chassis, and body service, including for RV coaches and buses, along with new and used truck sales. Amenities include a comfortable drivers lounge with Wi-Fi and TV. Many customers report exceptional, above-and-beyond service, describing the staff as life savers who provide excellent customer service. Reviews highlight experiences where the team went out of their way to help, including tracking down hard-to-find parts, arranging overnight shipping, and creating efficient repair plans. Major warranty repairs have been completed swiftly, within hours. Staff are noted for taking time to explain features and for clear communication. However, there are mixed experiences. One reviewer felt service at the parts counter was slow despite the location not being busy. Another was very disappointed to learn upon arrival that the shop no longer services RVs over ten years old, a policy not communicated when the appointment was made, resulting in a wasted trip.
We purchased a truck in Spokane, Chuck and Suzie and the Freightliner Team went above and beyond to help us out. Assessing any issues and making sure the truck was road ready, Greatly appreciated!!
March 2023
Needed an assessment on a truck purchased in Spokane, Brian and Matt in Service were not only professional and honest, we had an answer within minutes! Thank you for being our eyes and ears, Great Job!
July 2025
The guy were great and fixed our truck fast. Nothing cheap any more but there prices were fair for these days. Thanks for getting us out as quick as possible and helping us get a room for the night.
