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March 2024 by Jato Logistics
Parts department never answers their phone.
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March 2024 by zilani mogra
All Service are good people are good
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March 2024 by HeyworldmyGOD Isreturningsoon
“Arriving on 3-4-2024 at 1:20pm checked in parked and waited, pulled truck in 3-5-2024 @ 9:00am, recall on brake module, egr cooler leaking, 3 pass threw seals leaking, check engine light, 4:30 pm I’m given a repair sheet, all while waiting I’m back and forth to smoke area which bypasses the area where my unit is being serviced, two technicians 4 trucks, the technicians are serving two trucks at once, which explains the 9am-4:30pm diagnosis wait, ok it’s 3-5-204 we have the diagnosis we ordered the parts( now the part that they are replacing you can’t reuse the same parts to secure the new unit that was ordered so the thing to do anyone who do is check inventory for parts and order everything together did not happen they ordered the egr cooler it made it 3-6-2024 *{11am}* they didn’t attempt to get the unit in to be serviced until 3:30-4pm now it’s a 3-4 hour job they close at 11pm technician knocked on door I ask him to give me 5-10 minutes I had food on but I was wrapping it up warp things up 7 minutes after I’m very accurate on times because I had a timer on my dinner walk in (Misty) was telling the technician to push it off until 8 or 9pm not knowing I was standing at restroom I heard everything/her shift will be over, once they take it apart I can’t sleep in my truck, so I walk to front desk tell her hey I’m done I was cooking dinner, her exact words were ohh I told him to move on to other jobs it may be tomorrow or Friday before they’ll get to it, 7pm (Rob) walks out which he was very helpful in the situation told me hey if I pull this truck in and we don’t get it bk running before 11pm you can’t sleep in it, ok we come up with a solution jus go ahead sleep tonight we’ll pull it in 7am surely it won’t take 16 hrs to get it up and going 3-7-2024 7:38am knock on truck I get out, they take unit in, 5 minutes later get a call, they don’t have parts to secure new unit which was ordered 3-5-2024, now if you’re aware that you can’t reuse any parts when replacing a egr cooler why would you not order everything that is need to replace it initially when cooler was ordered on 3-5-2024, now here it is 3-7-24 unit is taken apart I can’t sleep in my truck, the parts won’t be here until 3-8-2024 entire week for a 3-4 hour job, ******* ********if you read the reviews trust me they are true I’ve never met these people before in my life I’m 3k miles away from home I have no reason to lie or make anything up about this location (Misty is exactly who the reviews say she is very rude and ***prejudiced** individual that should not be at the front helping at any operation,******* trust in believe no one is making these reviews up future truck drivers of any other ethnic don’t take your unit to this location very unprofessional but this is what you can get away with when every one is covering every ones bs no one at the corporate office knows, who’s in charge, locations forward you to someone who will cover the person or personal that issues is pertaining to its a complete ? you’ve been warned
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February 2024 by Eduardo Tarusov
Awesome store. We need KW and Peterbilt in this location.
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January 2024 by C Jordan Cooper
Parked at Truck stop next to them in a storm. Had light out. Truck stop said try Freightliner. Walked over 2 guys at parts counter 1 with a customer, other no eye contact. After about 5 minutes 2nd guy says "what" asked about my light his answer "dude your screwed" I asked "any suggestions" his reply "told you your screwed". Customer at first parts guy then steps in suggesting other places. 1st parts guy said "Utility across street."Ain't nothing like friendly srrvice!
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December 2023 by Dan Tye
Just bought a 2024 Freightliner. Thank you Brian for the excellent customer service. I appreciate the time you took to explain all the features on this truck.I would also like to thank Susie for always getting right back with me to answer all my questions. She had a moose guard and chains installed for me and the guys did a great job! Thanks to all
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November 2023 by Bruce Langridge
Friendly helpful
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October 2023 by Carol Hood
In the past, they were great. However, this year, they waited until we arrived with our 2003 motorhome to inform us that they no longer service RVs over 10 years old. They couldn't tell us that when we made the appointment and before we used $100 in diesel fuel?We are very disappointed with this new policy and the way they implemented it.
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August 2023 by Akmal Raupov
very bad truck service, I do not advise anyone to contact them. i brought my truck with def problem. they took the truck away for a week as if they were fixing it and they demand $4000 dollars to take the truck back the problem is not fixed. they don’t want to give a written guarantee for their work and what’s interesting is that I watch how they work, they take a truck, park it inside the service, and in the evening they couldn’t finish the job and that tomorrow it will be ready for sure. and so I lost money all the time and did not get the result
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July 2023 by Jean Linghor-Pittsenbarger
They truly go the extra mile for their customers. I truly appreciate the people in the body shop and how much they helped get my situation resolved. They didnt have to help me they did out of kindness and thats rare today. Thank You
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July 2023 by gaarane ahmed
Stay away from that place if you care about your feelings and times they will try to invent new rules and laws to keep you there and to charge you more, when you ask the reason and explanation they said take it or leave its up to you , then you feel helpless and bitter because you need justice and rules of the laws.
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July 2023 by Igor Bivol
Parts department not helpful at all,the guy that was working with me didn’t want to think,I showed him the pictures and explained where the part was even when he came to my truck was acting like he don’t see the part ,the part was right in his face.not recommended this dealer for parts
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June 2023 by Billy Kleiber
This place was awesome. In and out quickly and great facilities while waiting. The people were friendly and did what they said they would do. Even th new guy in parts was helpful. I have no complaints a all.
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June 2023 by Steve Batorson
Great experience. Had a recall and they handled it right away. Total time there was about two hours.
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March 2023 by Stas Bogriantsev
I am a company driver. I spent 9 days waiting for the repair. Every day I heard that the truck would be repaired tomorrow and this went on for 9 days, the cost of repairs grew at a huge pace, but there was no result. It felt like they were just holding a truck on purpose and making money. After 9 days, my bosses decided to stop this monstrous attitude and the lack of professionalism of the dealership and the technical staff that dealt with the truck. We took the truck from the dealership and called another master. The master drove up and within 30 minutes my truck was done, and was on the move. Draw the conclusion of a colleague.
