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January 2024 by Theresa Davis
Not only was the gentleman who helped us friendly, knowledgeable and kind but he also made the whole experience one to rememberKudos to you.
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January 2024 by Bonnie Schamber
Purchase of new Trinity Sofa was so smooth and very pleased with sales service from Trysten Savoie. Within 40 minutes UGM picked up my used sofa and Furniture Row delivered the new one.Love it!
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January 2024 by Janet Adams
Excellent customer service. My sales associate, Trysten, at the north Division store was very helpful. They had just what I wanted. Nice that they are connected to Denver mattress. I got a wonderful mattress in the same building.
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January 2024 by Deborah Cutler
Wonderful customer service! Jennifer met all of our needs at a good price. Great products at a good price. Will definitely ship there again. Thank you!
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November 2023 by Chris Walters
Poor Service, Buyer Beware. After waiting over two months for a $9K furniture order, I finally went to location to check on order and got a "oh yea, we needed to call you to schedule delivery". I cancelled and requested a refund after they originally said furniture order would be delivered in "about 30 days"... Sadly, I've went to the location multiple times and the same old bed and bedroom set was on sale, but they just scam people upfront to purchase and after that it becomes a bad joke. Requested full refund and they had the audacity to attempt to charge a scam restocking fee. I told my wife just order online; at least we'll get updates by email.
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November 2023 by Tim Forrester
Jennifer was so helpful and patient while we decided on the furniture we wanted. We appreciated her. Thank you!
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November 2023 by Laura Jones
Anthony greeted me a few minutes after I arrived. He had me at Can I help you find something? I bought a zero gravity chair. He was able to answer my many questions and was very pleasant. Thank you Anthony and Furniture Row.Laura Jones
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November 2023 by Lisa Johnston
Super good service! Laid back, no-pressure sale. Nice furniture at a reasonable price. Kordell was great! Will shop with them again.
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September 2023 by Janet L.
I've made 2 purchases from this store. The first was a sectional couch. The second was an electric recliner. I purchased the stain protection for my couch. HUGE waste of money, the company is looking for ways to NOT honor the policy and will deny claims made for cleaning, which is the whole purpose of the product. Don't waste your money on this "warranty ". I had to wait weeks for my recliner as they ordered the wrong chair. The prices are average, nothing to get excited about. Customer service is fair.************Their replies to your review are merely to give the illusion they care. There is no sincere follow up to your issues.
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September 2023 by Ben Hayhurst
The customer service here has been great. The time waiting for items ordered is a bit of a pain. My main gripe is charging nearly $160 for delivery, and then putting the delivery off for a week because I live 15 miles out of town. My order showed up on a Friday, and since they only deliver out of town on Fridays we had to wait another week to get our new couch. It seems like for that kind of delivery fee they would bring it out in a timely manner. It came as a shock because it was not explained to us that there would be a wait to deliver once it arrived at the store. So what we though would be a week to two weeks ended up taking three weeks. Had I known it would take that much longer I would have had friends help and not paid the delivery fee.
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September 2023 by Renee Van Nort
Had a very nice experience at Furniture Row today purchasing home furnishings. Pleasant, non-intrusive, customer service. I was allowed to browse freely and received help when ready.
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September 2023 by Katie Kaley
We had a great experience at Furniture Row! Our salesman, Dale, was knoweldgable and friendly without being pushy. We sat in a lot of couches before making a decision and he gave us plenty of time and space to do it. The financing options are fantastic , and we're very excited to get our new living room set in!
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September 2023 by Bethany Bogensberger
Good service not overly pushy which I appreciate. The signs in the store are a little deceptive because on sale they will say %off msrp but that’s not the original list price furniture row shows. Example something is originally 799 and is on sale for 749 and they say it’s 24% off msrp. Which it may be but I have no way to see what msrp is since it’s not listed on the website when I look up the item.
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August 2023 by Monique Ierardi
Furniture row was great! We needed a chest of drawers for our son. We were able to walk in, find exactly what we needed, and walk out with it that day. The sales team was professional and super helpful!!
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August 2023 by Mary Tieszen
The floor display recliner was great. It wasn’t for sale, however. I had to have 2 made and delivered to the store. The wait time was 4-6 weeks. This was all told to me up front. I was disappointed when the chairs came and they were not as comfortable as the one in the store (especially the head rest). I do plan to talk to the store clerk to see what can be done. So far the help has been good. They are attentive, polite and efficient.