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February 2024 by Connor Simpson
Called to figure out a time to get an estimate and was greeted by an extremely rude person on the other side of the phone -- They were unhelpful in directing me to any of the resources I needed. Called Crash Champions and they scheduled me for an appointment later this week. Based on the initial experience I would recommend them to save time in having to inquire here.
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December 2023 by SHERRI Sweeney
Great service.
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October 2023 by Kristin McDermott
I would highly recommend Gerber Collision and Glass on 2nd. I've had to work with them on two occasions after two separate accidents. Both occasions were excellent repair experiences. Ryan and his team are great to work with and have excellent customer service. Great communication with their customer and the insurance or private payer throughout the process. I didn't have to worry about a thing.
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October 2023 by James
I tried to set an appointment for an estimate. They refused to make an appointment without full insurance information first.
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September 2023 by Kristin Mahen
I would highly recommend Gerber Collision and Glass on 2nd. I've had to work with them on two occasions after two separate accidents. Both occasions were excellent repair experiences. Ryan and his team are great to work with and have excellent customer service. Great communication with their customer and the insurance or private payer throughout the process. I didn't have to worry about a thing.
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June 2023 by Julia L
I had a great experience with Gerber on 2nd. The scheduling and communication was top notch including communicating about my rental car. They made the process easy. I paid the deductible but my insurance also paid it and I was refunded without even having to call. There was an issue with my blind spot sensors and I had to take it to another shop to do a recalibration. Gerber set that all up and it was an easy process.Service: Body & Trim
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March 2023 by Kolette Hostetter
This shop's employees made my first car accident a breeze to get through. I had minimal damage but enough and they kept in contact with me and were honest with the process. Everyone was very kind and helpful. They are busy and I appreciated how quick they were to get to my car and get it done for me. I am so happy to have chosen them for this first time experience. Highly recommended!!Services: Painting
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February 2023 by Katlynn Underwood
So far definitely not gonna use Gerber still waiting stopped at this store hoping to get answers and was not helpful
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December 2022 by Ungabad
I got an estimate done, then when it came time to bring the car in for repairs they told me they didn't do PDR and referred me to another company. Once that company was finished with their repairs Gerber told me they would need to do a new estimate and would schedule me for repairs of what they had already done an estimate for.
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December 2022 by Sarah Nicholas
I have had a very poor experience with this company, they have caused me so much headache and in the end weren’t even able to fix my car. I would stay as far away as possible and will never go to them again.
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August 2022 by b dunk
Cool how their online estimate works. My estimate seemed high for one dent and scratch.
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April 2022 by Shayla Weishaar
I work in the auto industry, as does my fiance, and there is a reason Gerber has a reputation of being the "fast food" of body shops. Sure, you'll be fed, but don't be surprised if you're glued to the toilet the rest of the night.In October 2021 my vehicle was hit while parked at my home and the insurance agent I dealt with advised me to use the 2nd Ave location as it is in their network and easier for them. I've dealt with nothing but miscommunication, confused communication, no communication, etc., since then. Come to find out they actually took it upon themselves to cancel my repair and send my parts back. At first the person I spoke with tried to blame it on me, quoting a "note in the system" from October 20, 2021, while failing to take into account that my estimate through them was in December 2021 and my original repair date through them was January 18, 2022 (they canceled this date due to parts availability and told me they would call and get me in once the parts arrived). I don't think a note from October holds much weight at that point.In January 2022 my car was hit AGAIN while parked (yes, I know, bad luck sticks to this car like flies on...). I once again had to go through another person's insurance but I suggested contacting Gerber with the hope of doing both repairs at the same time. The insurance agent and I conference called the 2nd Ave location. We explained the situation, gave the insurance and vehicle details, and I believed I was set for both claims. Soon after that phone conversation Gerber called me back to inform me they wouldn't do the SECOND repair, they refused to work with that insurance company. When I asked why this wasn't stated during the conference call with that insurance company I was told, and I quote, "I don't know, my boss just told me to call you."This new claim had nothing to do with the previous one except my vehicle. They were due to different people, different insurance companies and they consisted of different damage. Refusing to work with one insurance company had nothing to do with the process that was ALREADY IN PLAY. So, imagine my surprise when I call them today and am told I've been patiently waiting for NOTHING, AND they refuse to take accountability or apologize. October to March. Five months. Almost half a year. Taking into account our current social climate and the strain on businesses and workers alike, I still feel I've been accommodating.Thank the Gods in heaven that the other body shop I've been working with is stellar and is happy to take on this repair as well as the other. I learned valuable lessons through this ordeal, one of which is advocating for myself and my property and ensuring that I don't settle for below average just to convenience someone else or a company.Note: I have a 2022 model year car and I know that parts availability right now is insane, I do not hold that wait time against Gerber, they cannot control that. They can, however, control their training, skills, knowledge, communication and professionalism, and they are severely lacking in all those areas.0 stars. Steer clear.
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February 2022 by E L.
Above expectations. I decimated my front bumper. A fair price, perfect work and even finished a day earlier than expected. They even cleaned and vacuumed the car which was a great surprise.
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November 2021 by Katherine Conway
Fast, courteous, and a job well done.?
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November 2021 by Howard Klum
Very friendly and professional services. Darrel was very polite and pleacent to work with. Got my truck done a day earlier. Looks as good as the day I bought it.
