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March 2024 by Fog 1.
Walked into the store a couple of days ago looking for a battery powered practice amp. Caught a guy on his way to the back of the and asked him he pointed across the store and said if we have any they'd be over there. I wandered around until I found some used stuff, but not what I was looking for. Nobody else offered to help or even suggested purchasing online. I guess if you're the only show in town you can treat people that way and get away with it. I will not be going back.
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March 2024 by Brendon P.
I was given a price for a pair of M-Audio monitors (listed as new) to be delivered in one week. After a week and a half, used, dirty, gouged monitors showed up without the original packaging with no prior notice that they would be used. The manager refused to do anything about it and said, "it wasn't his problem because another store sent them" even though I had ordered them through this store. The coward let his cashier handle the whole situation, too. Luckily the cashier was nice enough to let me immediately return them and use the money for a more expensive pair of monitors that I didn't want that cost twice as much and was very polite and apologetic. If I was more upset about it, I would've taken further action, but I decided to just take the upgraded monitors and leave it. I don't usually leave super negative reviews, but I can't endorse this place. People were waiting so long in line due to understaffing that they just walked out.
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February 2024 by Elizabeth
Very professional. Personnel greeted you and were very informative about what instrument is best, just for you!
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February 2024 by Kori Penkert
We have visited this store a couple times and everytime we have had amazing customer service. They help my son try out some of the instruments and are always friendly and kind about me not knowing anything. Clean and inviting store!
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February 2024 by Darrel Addy
My wife and I went in Sunday afternoon looking for a guitar they showed on their website as being in stock.wasn’t busy but employees didn’t seem very helpful. When I asked about the guitar they said all guitars were displayed and they must not have, no offer to order one, just turned around and walked away. My wife was stunned at the total lack of customer service as we were going to purchase a guitar. Actually left somewhat angry as stopping at Guitar Center was a complete waste of time
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February 2024 by Mike Kelly
Stopped in to check out the selection of guitars and accessories.
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February 2024 by Nathan Carlen
Cool place…good selection of guitars.
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February 2024 by Jason Green
Just leaving after being here for about an hour.. 3 employees standing up front staring at each other, I was only one in the store, well a guy just walked in, but every single guitar out of tune.. tried 5-6 .. including acoustics… dead frets on a 699.99 Ernie ball guitar.. this used to be the place man… I’ll start going back local shops and pay a very little amount more for superior service, in tune instruments, and assistance.. don’t they go and tune these things, cables all over the floor, I must have come in after a group of kids maybe and they just didn’t bother quite yet?? I’m not sure but not a single person said anything to me the entire time I was in the store.. looking to get a schecter Syn gates signature model ordered.. you guys had them for 1100.00.. headed over to my local shop..
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February 2024 by Ron Simpson
Love everything there
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January 2024 by James McDonald
Very helpful peopleAnswered all questions and were reasonable on their prices
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January 2024 by Mechele Gates-Engel
Nice place
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January 2024 by Nate W
It is a fantastic place for all your string instrument needs and much more! Staff is very friendly and willing to help. Definitely recommend stopping in and saying hi!
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January 2024 by Joshua David
Friendly staff. Didn't buy anything but they answered my questions professionally.
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January 2024 by Debbie Holmquist
Amazing as usual!
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January 2024 by Bryan Barrett
Very helpful. Answered all my questions. Best was no pressure sales, and genuinely wanted me to find what I really liked.
