-
July 2023 by Mkuk
Brittney is one of a kind - She does incredible work, and is one of the kindest humans I know!She is the only one I trust with my hair and is truly an artist!
-
May 2023 by Nancy Nelson
I’ve been coming to Jennifer for almost 10 years and I can’t imagine going anywhere else. Always a friendly and pleasant atmosphere in the salon. My daughter had her wedding party’s hair done here, all beautiful updos! If you want people who listen to your wants and needs and want friendly professionals, this is the place!Services: Hairstyling
-
July 2022 by Lori Lane
I am so happy I was referred to Brittany for my hair!! I'm so lucky to have such a wonderful and talented person to help me feel good about myself. Her work is superior to the other places I've experienced in Spokane. And to top that off, her priced are very reasonable.
-
May 2022 by Jessica R.
I've called this salon four times in the last week in an attempt to make an appointment. No one ever answers the phone. I even left a message asking to be called back and nothing. I don't understand how this place stays in business if they don't answer their phones. I'll take my money elsewhere. Unprofessional.
-
April 2022 by Shawn Lusarreta
I love this place and my hair stylist is awesome! Brittney is a miracle worker. I love that she listens and asks questions to make sure you feel and look great.
-
March 2022 by Joshua Wendt
I have been coming to Highlights for over 2 years now. I have always had great service here. The staff is very friendly and these girls are great at what they do!Service: Haircut
-
January 2022 by Shealyn Kessler
I explained I didn't want my roots touched so I don't have to keep dying my hair and would like my blonde hair toned and blended into my roots and that I'd like my hair to be mainly icy white/silver. Rhonda was my stylist, she went in and dyed my roots anyways ? and the majority of my hair is now very very dark brown (darker than my natural color ?) the dark brown is very choppy with darkish silver ends. I got home and looked at it a bit more and I'm pretty upset with the results. I really don't like my hair, 100% what I didnt ask for. Now I am going to have to dye my hair again in the future. Im very sad. My first and last salon experience ?. I shouldnt have let her touch my hair.Service: Hair coloring
-
January 2022 by Ginny
Alert! Everyone needs to be aware of their extreme cancellation policy! They do not inform customers of prior to cancelling an appointment. If you cancel on the day of appointment (even due to extreme weather) you have to pay 100% of the scheduled appointment cost. They were notified in the morning (4 hours prior to appointment time) on a Monday. If you cancel 24 hours prior you are charged 50%. This cancellation policy is not posted on their web site (that we could find) or noticeably posted at the Salon. We found out about the cancellation policy when the credit card was charged and received a text.Alert! They also keep your credit card information from a previous appointment on file without your permission. So if you have ever gone there, I would recommend requesting them to delete your personal credit card information.Both of these business practices are wrong without your knowledge and permission.I am writing this because my family member has experienced both of these issues. She will not return to this salon again and is being encourage to inform the BBB.She also had issues with the quality of service. Her hair was not done as requested. She needed to go to another salon to get her hair fixed.
-
January 2022 by Jennifer Munger
If I could leave a zero star review I would. Her cancellation fee is insane and possibly illegal, she held my card on file without my consent, and charged it without my consent (after we canceled an appointment due to weather conditions). On top of that when she dyed my mothers hair she did not listen to her requests and instead of putting pops of purple in her hair she made almost all her hair purple. Even though my mother clearly stated that she wanted blond hair with purple highlights. I do not recommend this business for anyone and my family is extremely disappointed.Service: Hair coloring
-
October 2021 by Megan M.
rhonda is the BEST! my mom and i have been going to her for years now and she always makes me beautiful and it's so quick for a full head of highlights! only an hour for everything in total! i will always recommend her! she's so funny and sweet!
-
October 2021 by Vesna Vrbanjac
I went there to see Shannon. She did great on haircuts. Always felt like she was rushing to get out and be done. She also talked about other customers with me which I did not appreciate. I also booked an appointment with her at 530 and she never showed up, she told her coworkers she was done for the day. I also tried to make other appointments there since she is gone but nobody called me back. It's just a frustrating place.Services: Haircut
-
September 2021 by Julia M.
Valerie is very rude over the phone. I was looking for an appointment since I am new to town. Hopefully her client list is long because her accepting new clients is not in her. I hope that others have experienced better customer service.
-
July 2021 by Kimberly Boyd
Rhonda is an amazing stylist! She does exactly what you want done! And is also very cool to talk to.
-
June 2021 by Karen Liana Thompson
Won’t return emails (I sent two) nor phone calls (I left a voicemail)? The owner made excuses in her reply instead of rectifying the situation?
-
May 2021 by Sherrye Price
I LOVE Rhonda. She laughs all the time and makes me happy! Not to mention....I Love how she.gives me highlights, lowlights, cuts, colors and does my hair!
