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March 2023 by Clint M.
I am writing with regard to the North Spokane Home Depot. We ordered new appliances for our home on January 14th. They consist of a standard refrigerator, stove, and dishwasher. We paid approximately $5,100 for the merchandise that day. This does not include the substantial kitchen remodel we contracted with Home Depot. We arranged for delivery on February 10th. The Home Depot cancelled the delivery and rescheduled for February 16th. After providing us with a literal last minute cancellation, Home Depot rescheduled again on March 9th. After yet another reschedule, Home Depot cancelled our delivery today. This does not include the times we had to reschedule due to Home Depot scheduling on days we explicitly told them we would not be available.Home Depot has not delivered our appliances two months after we have paid for our merchandise. Customer service was inept at addressing our issues with Home Depot's delivery delays. The third party Home Depot contracted to deliver our appliances gave us no accommodation for the delivery or worked with us to find an alternative path.As a result we had to completely cancel our purchase. A complete refund will be pending. I will be sure to update this review if we do not receive it in a timely fashion. We will not do business with the Home Depot and we advise anyone working on home improvement projects to take your business elsewhere. If feasible we would also cancel the entire kitchen remodel. This company's shoddy customer service and inability to deliver are frankly embarrassing. For a company with self-proclaimed expertise in home improvement, it has much to learn when it comes to transacting business.
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January 2023 by Kevin P.
Ordered online. The price was authorized and shipped. But next day PayPal informed me that Home Depot changed the final price and charged me more money without my authorization. I called customer care and all they could say was. I'm sorry that happened, is there anything else we can help you with? I will Never buy online from the Home Depot again, and if you want to keep your money and not get scammed by them, I hope you won't either.
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November 2022 by Elsie D.
My husband was attacked by one of the employees at this store. He thought he was getting mugged. Employee admitted he was high which I find HILARIOUS given the abhorrent treatment my family gets for looking weird.
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October 2022 by Tamie V.
I want to leave a 5 star review for "Ben" in the blinds department at Home Depot store #4719 Newport HWY-Spokane Wa. My husband and I walked in on a Saturday to look for blinds for our new home. Ben took the time to show us a variety to choose from. He went above and beyond helping us set up the order. When I had to return to the store to complete the order he had all our information ready! He really made a stressful time super easy. He has a calming personality! He is a great asset to your company! And we all know those are hard to find!!! If your work awards employee of the month, or maybe one of those badges they wear, please make sure he gets one!!! Thanks Ben!!
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August 2022 by Ronni O.
I am a female Veteran and was humiliated by a manager. He stopped the line. Told me I had to register on an app. To get a 10% I was humiliated. Ive never been treated so poorly.
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July 2022 by Sharon G.
We ordered a refrigerator during the pandemic from this store. We were told that Home Depot could store the refrigerator until we could arrive in Spokane. Long story short, they called to say they could no longer store the item in March. We arranged to have our son at the house when it was delivered. They delivered it and put it in the garage w/o opening the box. When we finally arrived and opened it, we discovered a big dent on the lower right front. When I called for a replacement or refund, we hit a brick wall. No replacement and no full refund. They offered $200. When I called to discuss further, my call was never returned. We were stuck with a $800+ loss. We have been long time customers with Home Depot, but we have not set foot in one since then. I would not recommend this store.
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June 2022 by Daniel K.
Every time I have called this place looking for something I have either been on hold for 30 minutes, hung up on after being transferred, or just been left ringing for ages. The few times I have gotten through no one seems to know anything without transferring me which inevitably results in me being hung up on. This place needs to completely revamp its phone system.
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April 2022 by Justin R.
I was in the store looking for sawsall blades and decided that the ones that that had were just too expensive so I put them back and mind you the whole time I have this guy with a gray mustache following me everywhere I went while I was in the store then when I try too leave he trys to courier me yelling that he's calling 911 and that I'm a theif and that I stole the blades I had just put back so I show him that I don't have the blades and he's still trying to reach into my pockets and telling me that I'm going to jail and all kinds of just horrible thangs and too say the least I've always liked home Depot and prefer to shop there over Lowe's but with this I'm not sure if I feel safe returning to the store the guy acted like a mad man yelling and pointing threatning me and trying to put his hands on my pockets he's lucky I don't believe in calling the cops because if I did he would definitely be getting a harassment charge to say the least but just to say this also I will be getting a complaint filed and I want to this guy fired or put on suspension something because I know this isn't the only time this guy has done this either a month or so ago I watched as the guy did the same thing to some other guy so yeah just watch yourself if you go here this guy discriminates and just doesn't care for customer care at all and really put me in a bad mental state after that incident so yeah just watch out for him he's probably dangerous as well if he doesn't get his way
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January 2022 by Evan M.
I ordered a ryobi 12 pack toolkit online and sent it to this store. When I arrived to pick it up I noticed that the electrostatic sprayer involved wasn't included. After a pleasant conversation with Jasmine and her assistant manager I was instructed on what to do to resolve it (contact online ordering). Within 3 text messages, yep text messages, the issue was resolved and credited back to my card. I haven't had a customer service interaction run this smooth in I don't know how long, surely not since the pandemic. Great work Home Depot, you've earned my return business for my home remodel.
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January 2022 by Kit Erika
Always great service.
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September 2020 by Lisa Brang
So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this. So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there.
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June 2020 by Colin Coster
Ordered a grill through their site and waited all day 6am to 8pm for an order from this store. Mid way through the day they changed my order and didn't notify me. I noticed, called them, and they said that the website had made an error. I would have to wait 4 days. When I said that wasn't acceptable because I was working that day, they said I could push it out further if it didn't work. I was given attitude by a manager at the store and when I told her that I would conta
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February 2020 by Winnie P.
So we decided to stop by here and see if they had any deals this weekend and as soon as we stepped through the door we were greeted by football chants!! It's a great way to start our shopping trip with lots of smiles and wonderful laughter!! This store is very spacious and has very clean aisles. Their items are neat and nicely organized and the staff on the floor were very courteous and friendly. Plenty of register's open to get you in and out quickly along with plenty of parking makes this location very convenient!! Thank you for making this shopping trip such a fun one!!
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December 2019 by Sandra M.
Bought some insulation today and took it back to the job site, opened it up and found black mold on the paper backing. Took it back and replaced it with two more. Opened those up and found some more black mold. I would be careful when buying any R13 insulation from that store, or any insulation for that matter.
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November 2019 by Chris Buchanan
I will never shop at HD again. I had made a small purchase and used my new HD card. I was encouraged to sign up for paperless statements. Well I forgot about the purchase and one day I get an email from HD saying my account is now 60 days past due. Mind you I have never missed a payment on anything in my life let alone 60 days late. Upon seeing this a payment was made. Now I just get an email telling me my credit line has been reduced and I have a mark on my credit score. Obv