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September 2023 by Cindy roller
I love coming in and seeing Brenda’s smiling face! She is always able to answer any questions I may have… and I usually have a lot!
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September 2023 by james daniels
My loan was processed very fast and the customer service was perfect and professional
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August 2023 by Desire Bouscher
Absolutely love Brenda! She’s so sweet and gets the job done. She helped with getting a loan for a new car and made sure that I was happy with my purchase and walked me through each step and Answered every question I had with a smile. My grandfather is also very fond of her has been going to her for years. I’d recommend her to anyone especially new members!
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July 2023 by Cosette Lemes
Everyone is always extremely kind and helpful and always does everything in their power to make sure things go smoothly and I can get done what I need to. I’ve been a member for years and I don’t plan on going anywhere else I doubt I’d get the same customer service anywhere else!
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July 2023 by Maxx Byrd
Krystina was very helpful when I was opening an account. She answered any questions I had and gave an answer that I was able to understand. As someone who is younger that is very helpful and welcoming!
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July 2023 by Paulette Hagel
Karla at Horizon Credit Union is the best! She has worked at the Washington street branch for many years. She knows the entire family by name. She is an excellent resource & provides amazing support to all of us, whether it’s a simple transaction or assistance with fraud to one of our accounts. We cannot thank her enough for all her excellent customer service & cares!! Thank you so much Karla!!
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July 2023 by Mickey Norisada
This is the best Credit Union I have ever delt with. They go way above and beyond to help me out. The entire staff is the reason I keep coming back. Thank you to all the staff at the Washington St branch for making me feel like family.
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July 2023 by Gail Daehlin
I really love going to this branch. Krystina is my go to gal and has always shown me ways to make a difference with our money. Also the tech whiz, very upbeat and positive. . Everyone at this branch is amazing. AAAA
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July 2023 by Ruby Byrd
Krystina was very helpful when I was opening an account. She answered any questions I had and gave an answer that I was able to understand. As someone who is younger that is very helpful and welcoming!
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July 2023 by Tamar Powers
Treated with the utmost respect and kindness. She listened without judgement and did everything in her power to help, and was able to!!
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July 2023 by Gage Wilson
Always amazing service and great help to me and can always laugh together my favorite teller Mariah
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February 2023 by Jenny Patricks
All these bad reviews are for a good reason, because Horizon Credit Union is poorly managed in all aspects.Their responses to these bad reviews are lacking in sincerity and obviously nothing is being done to change their awful practices.I do not know how they stay in business.
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December 2022 by Deekon Jones
I was literally laughed at by the branch manager on Washington when applying for a HELOC due to HZCU saying I didn’t have the income. While having 6 figures… in my horizon account…. Went to Numerica and got the HELOC in 30 days. Double what I was asking for at HZCU.Was also laughed at when I said I challenged faulty credit reports due to identity theft. The lady said “so none of this is yours? Yea ok… Never heard that before.” Then I promptly won my disputes and showed everything I said was true. Never bank here. At least not the Washington Street branch. Dehumanizing experiences. Yes, I called them out on the spot.
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September 2022 by Emma
Was getting a loan for a car, about 11,000. The lady told me that i could just find a car and we would get the loan. I found a car, told the lady right out it was rebuilt title, just to finally go in to sign the loan and be told they cannot do loans on rebuilt title cars. Also something she probably should’ve stated when I first asked about the loan, especially as a 19 year-old buying her first car. Wasted 5 days on this car and now I’m leaving for school tomorrow without a car and I have a job I need to be able to get to! Fun
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September 2022 by Richard Bradley
Bought a $80,000 suburban in June, unexpected issues came up and made arrangements for a payoff of vehicle in August as to move some money around, paid off fully on Sept and they wouldn't even wave a late fee...customer experience was horrible, will use another lender in the future...
