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March 2024 by Laura Lee Baker
I was very impressed with Janice Lindgren's expertise. She went over and above basic customer service. Best of all, she was very responsive so tax returns were prepared and filed quickly.
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February 2024 by lucy wonne
I will never go to hr block in airway heights. Because they don’t help people out .. greedy workers ?
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March 2023 by Paul Polione
Very knowledgeable and were able to explain things to me and find tax credits or whatever they're called so I get more money back I didn't even know where available
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March 2023 by Roylene Comes At Night
Appreciate the timely preparation of our taxes and found all options. Also the security if we get audited.
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March 2023 by Katie Sullivan
Horrible experience today. First they scheduled us before they were even open - then the lady let us in early but seemed beyond annoyed by it. She then realized we were with her. After starting our paperwork she realized she didn’t know how to complete one of the forms. She asked her coworker and the two began to bicker at one another about how to do it. It was incredibly uncomfortable and unprofessional. Once the process was done she showed us our return. Great. Suddenly two min later she shows us another number, two hundred dollars less. No explanation. So I inquired about the lower amount and was told “I apparently forgot some information and I guess it dropped your refund”…. Then was told it would cost DOUBLE in fees for our return. We declined and will take our business elsewhere. The incompetence and unprofessional behavior was astonishing. We came here because we wanted someone with knowledge to do our taxes. I am better off doing it myself.
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March 2023 by Elizabeth Wolfe
I would recommend it. Except Google maps need the fix there directions.
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March 2023 by Trisha Capps
The customer service I dealt with today was absolutely awful.
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March 2023 by K S
Horrible experience today. First they scheduled us before they were even open - then the lady let us in early but seemed beyond annoyed by it. She then realized we were with her. After starting our paperwork she realized she didn’t know how to complete one of the forms. She asked her coworker and the two began to bicker at one another about how to do it. It was incredibly uncomfortable and unprofessional. Once the process was done she showed us our return. Great. Suddenly two min later she shows us another number, two hundred dollars less. No explanation. So I inquired about the lower amount and was told “I apparently forgot some information and I guess it dropped your refund”…. Then was told it would cost DOUBLE in fees for our return. We declined and will take our business elsewhere. The incompetence and unprofessional behavior was astonishing. We came here because we wanted someone with knowledge to do our taxes. I am better off doing it myself.
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February 2023 by Jenn Walker
Make sure they double check your social security number and birthday. She had to file mine twice and it screwed everything up where I got $500 deposited under someone else's birthday and social ?
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March 2022 by Bruce G.
Horrible customer service! Go somewhere else! I scheduled an appointment, got there a few minutes early, and the moment I checked in, Sylvia demanded that I upload documents I brought via my phone, right at the reception counter. She told me I can't be seen unless I first do this and would not be seen at all if I didn't do it -even though I'm paying for their service. She would not budge and was one of the rudest employees I've encountered recently. She continued to repeat that I cannot be seen for their services unless and until I had "complied." So I fussed about it and then relented and uploaded the 3 sheets of paper I had via my phone, in the lobby, under the watchful eye and ever demanding, demonizing, and confrontational directions. When I was seen by the tax preparer, I couldn't believe that she didn't even look at my uploaded documents and she only used the paper W-2s I brought. What lunacy - you're going to treat people like crap and then charge them for the privilege. Go somewhere else!!! No one deserves to be treated like this, let alone pay to be treated this way. Find a different branch, or better still, a different tax prep service altogether. Life's too short to voluntarily subject yourself to this abuse.
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March 2022 by Alex E.
Horrible customer service! Go somewhere else! I scheduled an appointment, got there a few minutes early, and the moment I checked in, Sylvia demanded that I upload documents I brought via my phone, right at the reception counter. She told me I can't be seen unless I first do this and would not be seen at all if I didn't do it -even though I'm paying for their service. She would not budge and was one of the rudest employees I've encountered recently. She continued to repeat that I cannot be seen for their services unless and until I had "complied."So I fussed about it and then relented and uploaded the 3 sheets of paper I had via my phone, in the lobby, under the watchful eye and ever demanding, demonizing, and confrontational directions. When I was seen by the tax preparer, I couldn't believe that she didn't even look at my uploaded documents and she only used the paper W-2s I brought. What lunacy - you're going to treat people like crap and then charge them for the privilege. Go somewhere else!!! No one deserves to be treated like this, let alone pay to be treated this way. Find a different branch, or better still, a different tax prep service altogether. Life's too short to voluntarily subject yourself to this abuse.
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March 2022 by Steven Needs
Best customer service by far of any tax preparation service we've ever used. 10/10 for customer service, easy to understand and the price was about 1/3 of the other places we had checked. They also got us about 3/4's more back than the last place we had talked to. Don't even bother wasting your time anywhere else you can come here and save time, money and get a refund advance sent to your own personal account or you can sign up for the Emerald card they have which is also great!GO HERE AND YOU WONT REGRET IT!
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March 2022 by Jake Dick
Janice is just beyond smart. She knows taxes like the back of her hand. When you have questions she breaks it down for you so you understand without making you feel d****
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March 2022 by Michael Christenson
our tax lady was so good I would giver her more money if I could she did her job better then anyone has for me in my life I tell all about her.
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February 2022 by Marcella Tarkwon
I felt welcomed and Ms. Janice Lindgren was very professional.
