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November 2023 by Nick Weber
Loved the design and the staff has been great but the jacket and vest fit worse than off the rack even with multiple alterations and remakes. At this point I’m going on four months and just accepted a poor fit to be done with it.
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November 2023 by William W.
Nordstrom is the home of some of the best premium lines of clothing in Spokane. For me, they are the home for Indochino and a great quality custom suit. I honestly never thought I'd be shopping at Nordy's, but when Joseph A Bank left, it was the perfect solution since Tailored Brands had only the Men's Wearhouse left and they are not exactly willing to have me as a customer (too bad as I might've been able to give them at least three suits ordered; however they were more interested in yelling at me, telling me to "get out!"). Nordstrom however treats me as if I am the only one coming in and they go above and beyond the normal amount of customer service to be sure I am taken care of and that I am overall satisfied with their help. In all cases, I am perfectly satisfied and happy with all the Indochino Style Guides (disguised as Nordstrom sales consultants) have done for me, especially Jackson Decker! When you get good help, you don't let go of them. Now, all that is left to say is what about formal wear (tuxedo shirts, bow ties, cufflinks and studs and cummerbunds) for Christmas? The fact is that I probably would come through the door of Nordstrom for anything I would need than anywhere else in Spokane because Nordstrom wouldn't try to sell me without giving me the best service possible. Oh, if only the other companies out there would study this company's model of operation to see what they are missing! They'd be surprised.
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November 2023 by Delfin A.
Great customer service and convenient curbside pick up. Wish others didn't park in the curbside pick up area. It delays the process for others. Order pick up has a convenient dressing room to try on items and return them on the spot it they don't work for you. Hannah at the Estée Lauder counter is so attentive to my needs and picked the right color for my foundation. She lets me know when favorite products are on sale.
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November 2023 by Thai Nguyen
It was a pleasure to work with David, he's funny and helpful to us getting our suits.He knows how to make everybody win :)
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November 2023 by Sang Nguyen
David, David, David go get him! Many thanks
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October 2023 by Gage Hector
I have had the great pleasure to work with Jackson with Indochino. Being in the market for my wedding suit, Jackson made sure I was heard on every bit of the design. He also made the whole process easy. Being the first suit I have had custom made, Jackson was meticulous on measurements and making sure the suit would be a perfect 1 of 1 fit while keeping the suit looking great. I am a heavier set guy, and Jackson used his professional expertise on how we can create an amazing suit that is both comfortable AND flattering to my body. The end process is incredible and I cannot recommend Jackson enough. The level of pride this man takes in his work can rival anyone who is passionate in making someone's dream a reality. Jackson thank you again for all of your hard work and dedication and you will continue to have my business and praise for years to come.- Gage (one happy customer)
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October 2023 by Samuel Sommers
David was awesome to work with.
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July 2023 by Matt Moore
First time buying a suit I had no idea what I was doing or what to expect. Max from Indochino at Nordstroms Spokane is top notch for customer service and knowledge. He really made this experience enjoyable. He really took his time getting me the perfect fit and color. I highly recommend asking for Max if your looking for 10/10 customer service with a high level of professionalism and knowledge.
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April 2023 by Kyle H.
Quinn in men's suiting helped me get a white shirt pressed and ready in the blink of an eye for a funeral. I can't thank him enough, and say I was so impressed by his unblinking willingness to help. Next one I'm in town I'll be back without question
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March 2023 by Mark G.
I went in to buy some custom shirts, from what I could understand from the woman who greeted me was that I have to go on line and set an appointment and the shirts would take 5 weeks ... and that was kind of the end of the conversation...... I was also hoping to do some custom pants as well.....I trekked the rest of the men's dept I got a how we doing from a second employee ...and that was that ... I looked through the casual merch and shoes , besides the selection being limited there was no energy or excitement being shown by any employees .I unfortunately looked at my visit as a waist of $1.25 for street parking .....
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March 2023 by William Wright
I’m a guy who likes to have custom tuxedos (there I’ve said it!) and I have a number of them from Jos A Bank. However, when they closed I was told that the Men’s Wearhouse would be my only option for buying my suits and other formal wear. Wrong! I walked into the Wearhouse dressed in one of my tuxedos to order up another color and man was I mistreated! Then I remembered that Indochino was in the suit business and (by luck, Nordstrom was the dealer for Indochino here in Spokane. I went into Nordstrom and met Jackson. I told him what I wanted (the Hampton Navy suit cut as a tuxedo). It’s a Blackwatch tuxedo and I was quite impressed by it. Jackson proceeded to measure me six ways to Sunday and in spots I had not thought about. In the end, I ordered up the suit and had all the details of my other suits brought over to the new tux. The only disappointment was that I couldn’t get the matching bow tie (Jackson’s still trying!) so I wear it with black, midnight blue and very dark red bow ties and crisp very white tuxedo dress shirts with the proper accoutrements required. I’m pleased to say that the tuxedo was a perfect fit when it arrived at the five week mark. I put the tuxedo on and was pleasantly surprised by how it looked with my Black bow tie and cummerbund. Since adding braces to the tux, it really looks sharp. I’ve worn it to church (yes I still dress formal for services) and to the Symphony and when the weather turns to the better, I will wear it when I like. I’m also so pleased with how this tuxedo looks that I am planning on purchasing another tuxedo for Spring very soon. The waiting is the hardest part. But more than this what I was really pleased with was that Jackson’s attention to detail was so focused on me and not on the things going on around him. As said, he had me try on store suits-and I had come in dressed in one of my tuxedos-and wrapped the measuring tape all around my body in areas that I didn’t necessarily associate with Suit measurements in the past. The best part of the whole process was when he was finished, Jackson made sure my bow tie was straight-he actually touched it and adjusted it-that my studs and cufflinks were staying in place and he made sure that my braces and cummerbund were properly positioned as well. Overall, I had never been subjected to this level of care, but as Jackson told me later on, it’s my duty to be sure my clients look as great going out as they do when they come in; it was a lesson that I carry on with every tuxedo that I wear. It makes me look to be sure everything is perfect before I leave the house. I’m giving Indochino four stars for this encounter and I can tell you that it won’t be my last suit/tuxedo that I order. Outstanding in all ways!!!
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January 2023 by Gordon P.
This is more of a review for the Men's department than the entire store, but if the exemplary customer service I received is any indication of how the entire store operates, then it's an accurate reflection. I was looking for suits, specifically black and navy, to replace some that I'd 'outgrown'. Zee, my associate/stylist really knocked or out of the park with recommendations and suggestions. She listened to my needs, concerns and offered viable suggestions. After some trial/error with a few items, we had the alterations expert over doing measurements and had two suits plus a few shirts in the works. I'm sold! As to the 'men's store' a floor below in another part of River Parks - nice items, but customer service at Nordy's wins.
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December 2022 by Erin Scott
Do not buy an Indochino suit. Their customer service is terrible. You cannot reach them.Nordstroms does not stand behind them. You cannot get a refund if your suit doesn’t fit and cannot be remade in time. These suits can’t be altered because they have no extra fabric in the seams. If you might need to let something down the road you will not be able to.DO NOT BUY THESE SUITS.NORDSTROMS NEEDS TO STOP SELLING THESE SUITS.
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November 2022 by Trinh V.
customer service is horrible, super rude. I was returning the shoes and the guy that was working there was being rude saying that "these aren't the colors of the shoes that you guys brought." accusing us of stealing and this had happened twice already.
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August 2022 by Diane A.
Very disappointing. My first visit to a Nordstrom since moving to the area. The 3 employees on the second floor womens department were too busy chatting about their social lives and how wonderful each of them were to say hello or ask if I needed help.This was never the case at any other Nordstrom I have visited.